Physical therapy clinic · Holly Springs, NC · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%83+23.4Replies to reviews 8%8+0.7Momentum penalty31−6.9Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#152 of 161 physical therapistsiPosition by Experts Score among all companies we track in this category. · better than 6%
4.9★★★★★541 Google reviews · 3 photos
96%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the clinic for thorough assessments, clear explanations of treatment plans, and personalized home exercise programs. Staff are described as professional and attentive, helping patients with conditions ranging from joint replacements to back pain. However, a minority of low-star reviews cite long wait times, insufficient one-on-one attention during sessions, and concerns regarding billing transparency or privacy breaches.
Google rating: 4.9 out of 5 from 541 reviews (96% five-star).
Reviews on this page: 541 Google reviews (243 with written comments, 2 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 14, 2026.
Service: Physical Therapist serving Holly Springs, North Carolina.
Data from Google, last updated November 6, 2026.
Score profile vs other physical therapists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: replies to reviews.
This companyPhysical Therapists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cary Orthopaedics Physical Therapy: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cary Orthopaedics Physical Therapy: 83/100 on this factor. Category median: 96.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cary Orthopaedics Physical Therapy: 31/100 on this factor. Category median: 100.D
31
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cary Orthopaedics Physical Therapy: 8/100 on this factor. Category median: 74.F
8
Bar = this company · dark tick = category median.
Star ratings
541 Google reviews we collected
4.9of 5
5 stars52096%
4 stars153%
3 stars00%
2 stars20%
1 star41%
Praise vs complaints
Phrases our text analysis found in 243 written reviews
97%praise
Praise25997%
Complaints93%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12446%
Quality & results5521%
Would recommend3513%
Communication3011%
Speed & response166%
Price & value41%
Honesty & trust41%
What customers talk about
We read 243 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was patient, and kind answering any questions we had.”
“She was very thorough and gave me printed out sheets of the therapy that I needed to do at home.”
“It was, without a doubt, one of the worst medical treatment experiences of my life.”
“I highly recommend Cary Orthopedic Physical Therapy to others in need of these services.”
“Will not be back.”
“Very detailed assessment of my problem and have very clear instructions for treatment.”
“William was very knowledgeable and quickly found the routine I should follow to ensure a completely recovery”
“I was considering visiting another Cary office that was closer, but changed my mind after having met him The drive is worth it!”
“Competent partial rehab after surgery, but was overcharged compared to what another physical therapy practice billed for the exact same treatment, so…”
“He was genuinely interested in how little/much I could stretch myself (pun intended) the first day of my PT.”
People customers mention
David10 reviews
Therapist8 reviews
Marc6 reviews
Jason6 reviews
Melissa5 reviews
Orthopedics4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTashiaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This place was amazing respect my time I checked in. I barely sat down good before they called me in the back. My doctor was amazing very young tall and good looking he took care of my right shoulder gave me just what I needed. I didn’t even fill the Cortizone shot go into my shoulder, please for all your orthopedic needs. Check them out.
CcpaccLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Dr Miles went above and beyond to explain my MRI. He was patient, and kind answering any questions we had. We left his office having a clear understanding of my conditions. And a plan going forward. I am so happy to have him for my dr!
TTeresa14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★
Very long wait times. Waited 50 minutes total to spend 1 minute with the doctor and get a renewed prescription
KKentLocal Guide · 43 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Taren Vaughan was great. Great listener and I felt really cared about me and trying to work through my back issues. She was very thorough and gave me printed out sheets of the therapy that I needed to do at home. She worked very, very hard to get me back. I would recommend Taren all day long.
JJeanLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Cary Ortho PT team is excellent. I feel confident the assessment and treatment plans are accurate, thorough and designed for my optimal health needs. The PT staff is professional, friendly and knowledgeable. At home exercises using the MedGo app make daily exercises easy and convenient. I highly recommend Cary…
DDana10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I've used Cary Orthopaedics physical therapy twice. Once 3yrs ago and recently 5wks ago. Both experiences were super. My recent visit with Taren Vaughn was amazing. Her massaging technique on my tendonitis foot enable me to walk with balance and little pain. Their exercise programs are doable at home too. I'm 76 yrs young again!!
This place was amazing respect my time I checked in. I barely sat down good before they called me in the back. My doctor was amazing very young tall and good looking he took care of my right shoulder gave me just what I needed. I didn’t even fill the Cortizone shot go into my shoulder, please for all your orthopedic needs. Check them out.
C
cpacc jLocal Guide · 21 reviewsiTotal number of Google reviews cpacc has written across all businesses on Google Maps, not just this one.
Dr Miles went above and beyond to explain my MRI. He was patient, and kind answering any questions we had. We left his office having a clear understanding of my conditions. And a plan going forward. I am so happy to have him for my dr!
T
Teresa14 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Taren Vaughan was great. Great listener and I felt really cared about me and trying to work through my back issues. She was very thorough and gave me printed out sheets of the therapy that I needed to do at home. She worked very, very hard to get me back. I would recommend Taren all day long.
J
Jean ChristiansenLocal Guide · 16 reviewsiTotal number of Google reviews Jean has written across all businesses on Google Maps, not just this one.
Cary Ortho PT team is excellent. I feel confident the assessment and treatment plans are accurate, thorough and designed for my optimal health needs. The PT staff is professional, friendly and knowledgeable. At home exercises using the MedGo app make daily exercises easy and convenient. I highly recommend Cary Orthopedic Physical Therapy to others in need of these services.
E
Emily FinkLocal Guide · 14 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Destiny Burns is my angel of hope! I’d been seen here before after having ACDF with Dr, Mathur and everyone here is excellent. But I recently started PT again after getting diagnosed with cervical dystonia. Just as I thought things were hopeless and I was doomed to be in pain for the rest of my life or have Botox injections, I found Destiny! She is an absolute pro and just a wonderful and caring person in general! Destiny is incredibly skilled at dry needling and really worked to understand my condition. The dry needling in combination with specialized PT including sensory tricks and stretching, she is the first person to truly give me hope and relief! I can walk in with my head severely tilted and turned to the left with my left shoulder shrugged so much that my ear is touching my shoulder and I can walk out with my shoulder down 80% and my head almost straight! Incredible relief and her treatment had literally made me feel that I can live a better quality of life. Her partner David is great too. I’m so thankful for this team and to get this much relief for a painful and chronic disease is priceless!
D
Dana Daves10 reviewsiTotal number of Google reviews Dana has written across all businesses on Google Maps, not just this one.
I've used Cary Orthopaedics physical therapy twice. Once 3yrs ago and recently 5wks ago. Both experiences were super. My recent visit with Taren Vaughn was amazing. Her massaging technique on my tendonitis foot enable me to walk with balance and little pain. Their exercise programs are doable at home too. I'm 76 yrs young again!!
F
Frank Fedorovich12 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Melissa is great. I going to Cary Orthopedic Physical Therapy and had a good experience, so far. If I need to use a PT I definitely will use Cary Orthopedic Physical Therapy again.
M
Michael Anthony9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
