Cuban restaurant · Jersey City, NJ · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%77+48.9Reliability 28%81+22.9Replies to reviews 8%95+7.8Experts Score= 80Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 111 caterersiPosition by Experts Score among all companies we track in this category. · better than 45%
4.7★★★★★232 Google reviews · 24 photos
88%five-star reviews
4.77★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers describe the catering service as professional, punctual, and communicative, with food often noted for its authentic flavor and presentation. The owner actively responds to the majority of feedback. However, lower-rated comments highlight issues with order accuracy, small portions, and late cancellations, alongside isolated reports of food safety concerns.
Google rating: 4.7 out of 5 from 232 reviews (88% five-star).
Reviews on this page: 232 Google reviews (188 with written comments, 15 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 16, 2026.
Service: Caterer serving Jersey City, New Jersey.
Data from Google, last updated October 29, 2026.
Score profile vs other caterers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
Casa Cubana CateringCaterers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casa Cubana Catering: 77/100 on this factor. Category median: 86.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casa Cubana Catering: 81/100 on this factor. Category median: 87.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 95.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casa Cubana Catering: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casa Cubana Catering: 95/100 on this factor. Category median: 31.A
95
Bar = this company · dark tick = category median.
Star ratings
232 Google reviews we collected
4.7of 5
5 stars20588%
4 stars94%
3 stars83%
2 stars10%
1 star94%
Praise vs complaints
Phrases our text analysis found in 188 written reviews
95%praise
Praise19195%
Complaints105%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5427%
Would recommend4522%
Speed & response4422%
Quality & results2512%
Communication168%
Price & value136%
Honesty & trust42%
What customers talk about
We read 188 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was professional, Diana & Mercedes were easy to work with, and helped make the party a success.”
“We can’t recommend them highly enough and will absolutely be using them again for future events.”
“will not be back”
“Great staff great vibes professional on time 10 out of 10”
“The owner was excellent to collaborate with as she is thoughtful and detail-oriented.”
“We ordered Ropa vieja, arroz congri, and maduros for New Years Eve and when serving our guests noticed the congri rice (bean rice) smelled terrible.”
“The communication was great, the setup was spectacular, the staff was amazing and the food was exceptional.”
“The food was great, reasonable price but the customer service was the best.”
“small portion, overpriced,cold.”
“Our board members were not only impressed but also genuinely delighted with the meal.”
People customers mention
Diana17 reviews
Mercedes7 reviews
Eve6 reviews
Year3 reviews
Vieja3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
FFidelLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Simply the best, most authentic Cuban food in this area. I was raised in Miami and my mom would make all of our meals from scratch. This is the closest thing to that experience.
Mercedes ( also my mom’s name) is a gem!
But, the food is what brought me here! I work in a midtown law firm and the “ gringos” raved over the food and flavors!!!
MMariaLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Casa Cubana catered my husband's 40th birthday, and everything was fantastic! The food was fresh, flavorful, and beautifully presented. Our guests couldn't stop talking about it. The team was professional, Diana & Mercedes were easy to work with, and helped make the party a success. Highly recommend for any event! FANTASTIC
OOdi1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ordered catering for a non profit for 100 people. I cannot sufficiently express how pleased I am. The communication was great, the setup was spectacular, the staff was amazing and the food was exceptional. We had a very diverse audience including vegans, everyone left very happy with so many compliments on how great…
FFashionLocal Guide · 144 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
HIGHLY RECOMMEND!! 10/10 customer service and food quality ⭐️⭐️⭐️⭐️⭐️ Casa Cubana was the first caterer I looked into for my baby shower which was 2 weeks away so we were behind schedule!
Having never ate here, I wanted to try their food before placing an order. So I called and spoke to Mercedes who was a…
MMelLocal Guide · 210 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I ordered Picadillo via Grubhub and it was OUTSTANDING!! The balance of raisins to olives to meat ratio was perfection and the flavors were "married" just right. They put LOVE into it right down to the way they slice everything. No cutting corners and I appreciate this so much. Thank you. 🙏🏼
MMaria10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Never got food I didn't enjoy! Everything was delicious esp the tres leches & the empanaditas! Perfect for the holidays or any celebration! The owner and her team strive for perfection in all aspects of the culinary arts! Casa Cubana has been catering my sons' teams banquet dinners for years and everyone gives them rave reviews. Highly recommend!
Simply the best, most authentic Cuban food in this area. I was raised in Miami and my mom would make all of our meals from scratch. This is the closest thing to that experience.
Mercedes ( also my mom’s name) is a gem!
But, the food is what brought me here! I work in a midtown law firm and the “ gringos” raved over the food and flavors!!!
L
LOCAL GUIDELocal Guide · 62 reviewsiTotal number of Google reviews LOCAL has written across all businesses on Google Maps, not just this one.
Casa Cubana catered my husband's 40th birthday, and everything was fantastic! The food was fresh, flavorful, and beautifully presented. Our guests couldn't stop talking about it. The team was professional, Diana & Mercedes were easy to work with, and helped make the party a success. Highly recommend for any event! FANTASTIC
Order type: Delivery
Meal type: Other
S
Shaquan JacobsLocal Guide · 23 reviewsiTotal number of Google reviews Shaquan has written across all businesses on Google Maps, not just this one.
Ordered catering for a non profit for 100 people. I cannot sufficiently express how pleased I am. The communication was great, the setup was spectacular, the staff was amazing and the food was exceptional. We had a very diverse audience including vegans, everyone left very happy with so many compliments on how great the food was. Casa Cubana is now without question my #1 option for any of my catering needs in the area.
F
Fashion FiindsLocal Guide · 144 reviewsiTotal number of Google reviews Fashion has written across all businesses on Google Maps, not just this one.
HIGHLY RECOMMEND!! 10/10 customer service and food quality ⭐️⭐️⭐️⭐️⭐️ Casa Cubana was the first caterer I looked into for my baby shower which was 2 weeks away so we were behind schedule!
Having never ate here, I wanted to try their food before placing an order. So I called and spoke to Mercedes who was a sweetheart and connected me with Diana. The customer service from these two ladies was BEYONDDD my expectations. I am 7 months pregnant and was willing to walk to get the food to try but she hand delivered it to my door. That alone speaks volumes of their service, quality and their business morals!! 🫶🏼
The food was delicious and at our event people went back for seconds, thirds so make sure you have more than enough!! 😋 looking forward to my next event just to place an order!
E
Emett6 reviewsiTotal number of Google reviews Emett has written across all businesses on Google Maps, not just this one.
I ordered Picadillo via Grubhub and it was OUTSTANDING!! The balance of raisins to olives to meat ratio was perfection and the flavors were "married" just right. They put LOVE into it right down to the way they slice everything. No cutting corners and I appreciate this so much. Thank you. 🙏🏼
Order type: Delivery
Meal type: Lunch
Price per person: $10–20
M
Maria Margate10 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Never got food I didn't enjoy! Everything was delicious esp the tres leches & the empanaditas! Perfect for the holidays or any celebration! The owner and her team strive for perfection in all aspects of the culinary arts! Casa Cubana has been catering my sons' teams banquet dinners for years and everyone gives them rave reviews. Highly recommend!
