Se'Lois TaylorLocal Guide · 140 reviewsTotal number of Google reviews Se'Lois has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKyle did a wonderful job. Always great quality job done here.
Casabella Nail, Hair, Facial & Brows
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty88−1.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 67 nail salonsPosition by Experts Score among all companies we track in this category. · better than 50%
4.8 ★★★★★ 1,444 Google reviews · 24 photos
91%five-star reviews
4.87★last 12 monthsAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$66typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Casabella Nail, Hair, Facial & Brows at a glance
Google reviewers rate Casabella Nail, Hair, Facial & Brows 4.8 out of 5 based on 1444 reviews. Customers frequently praise the salon for quick service, friendly staff, and high-quality manicures, pedicures, facials, and head spas. However, some lower-rated reviews criticize rushed appointments, minimal massage time, and instances of overcharging for services.
- Google rating: 4.8 out of 5 from 1,444 reviews (91% five-star).
- Reviews on this page: 1,444 Google reviews (1,211 with written comments, 303 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 27, 2026.
- Service: Nail Salon serving Highfill, Arkansas.
Data from Google, last updated October 28, 2026.
Score profile vs other nail salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casabella Nail, Hair, Facial & Brows: 85/100 on this factor. Category median: 84.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casabella Nail, Hair, Facial & Brows: 82/100 on this factor. Category median: 78.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Casabella Nail, Hair, Facial & Brows: 88/100 on this factor. Category median: 98.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Casabella Nail, Hair, Facial & Brows: 100/100 on this factor. Category median: 90.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casabella Nail, Hair, Facial & Brows: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casabella Nail, Hair, Facial & Brows: 7/100 on this factor. Category median: 66.F
7
Bar = this company · dark tick = category median.
Star ratings
1,444 Google reviews we collected
- 5 stars1,31991%
- 4 stars342%
- 3 stars201%
- 2 stars201%
- 1 star514%
Praise vs complaints
Phrases our text analysis found in 1,211 written reviews
- Praise1,09694%
- Complaints696%
Price
What customers reported paying
$66-7% vs typical nail salons
Middle half of what 450 customers paid ($48–$91) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results39434%
- Staff & attitude33329%
- Would recommend20518%
- Speed & response13311%
- Price & value605%
- Honesty & trust212%
- Communication192%
What customers talk about
We read 1,211 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Every visit is such a wonderful experience, and I truly appreciate the care and professionalism of the entire team.”
“Job gets done but feels very rushed and no attention to detail.”
“We came for my daughter’s wedding, they got us in quick very nice and the skill is the best!”
“Why aren’t you talking about all the unprofessional things I mentioned that he did and that I addressed?”
“They did my 2 young granddaughters nails so good and shaped to my their small hands perfectly highly recommend”
“I will not be coming here again and I recommend looking elsewhere for nail services.”
“Quick, efficient, knowledgeable especially over my 10 and 12 year old nails.”
“He is good at prepping the nail but his nail art is mediocre and needs to slow down.”
“Friendly staff with very reasonable pricing and convenient hours.”
“party went through and they over charged 3 of my guests.”
“Justin makes scheduling easy and genuinely cares that his clients leave happy.”
“He lied to me by reassuring me that he will CONTACT me the next day to do my nails BEFORE my 10am appointment and he failed to do that!”
“Love my nails every time and everyone’s super kind and easy to talk to!”
“The lady did not respond when I asked her to follow the package instructions.”
People customers mention
- Justin 54 reviews
- Tan 27 reviews
- Kendra 17 reviews
- Kate 17 reviews
- Nails 12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Casabella Nail, Hair, Facial & Brows for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Joy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★
They do a really good job on nails but honestly no one there knows how to massage feet and legs for the pedicure.. I got one last night and the guy was so lazy he stuck all 3 of the scrubs and lotion on my feet and legs, rubbed it on and like petted my feet basically until I had to ask him to stop . He rinsed my…
Paid $100–120PedicureManicure
Robin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
We came for my daughter’s wedding, they got us in quick very nice and the skill is the best!!! All of our nails are beautifully done very happy they helped with this experience for us. They did my 2 young granddaughters nails so good and shaped to my their small hands perfectly highly recommend
Paid $40–60Acrylic nails
Caroline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’ve been coming to Justin for my nails consistently for over a year he’s the best ever and can do literally anything! Love my nails every time and everyone’s super kind and easy to talk to!
Paid $60–80Acrylic nailsPedicureManicure
CrystaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The best experience I have ever had anywhere!! Tami was exceptionally wondeful with the pedicure she did! By the way the fall pedicure is the way to go!!! I drove 40 mins to come here and I WILL BE BACK!!
Paid $60–80Pedicure
Savannah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jenny was amazing. I got a birthday package from my husband for a facial, head spa, manicure and pedicure and everything was absolutely amazing.
Paid $200+PedicureManicureService not listed
Erika2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Great service and fast! Good color selection and fun with friends for nails and pedicures. Good music too! Tan is the best artist
Paid $40–60Manicure
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Manicure | 399 | $45–$73 |
| Pedicure | 293 | $45–$73 |
| Acrylic nails | 193 | $50–$79 |
| Shampoo & conditioning | 18 | — |
| Eyelash extensions | 16 | — |
| Waxing | 15 | $25–$71 |
| Massage | 10 | — |
| Body waxing | 9 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,444 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Joy Alleyne8 reviewsTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do a really good job on nails but honestly no one there knows how to massage feet and legs for the pedicure.. I got one last night and the guy was so lazy he stuck all 3 of the scrubs and lotion on my feet and legs, rubbed it on and like petted my feet basically until I had to ask him to stop . He rinsed my legs most of the way then poured the oil on and literally rubbed the hot rocks on the front of calfs for like 30 seconds.. I was like get me out of here.. I give the place 4 stars for hiring these guys who don't know how to relax But if rating this guy I would only give him 2 stars.. Last guy I had do pedicure,, same thing.. The girls do pretty good.. So I have decided a guy will not do my feet again...
- Price: $100–120
- Services: Pedicure, Manicure
- Maintenance: Well-kept
Robin Sutherland3 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe came for my daughter’s wedding, they got us in quick very nice and the skill is the best!!! All of our nails are beautifully done very happy they helped with this experience for us. They did my 2 young granddaughters nails so good and shaped to my their small hands perfectly highly recommend
- Price: $40–60
- Services: Acrylic nails
- Atmosphere: Relaxing, Modern, Cozy
- Maintenance: Pristine
Kendra1 reviewTotal number of Google reviews Kendra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service for my sister wedding party of 7! Quick, efficient, knowledgeable especially over my 10 and 12 year old nails. Would highly recommend!!!
- Services: Acrylic nails
- Atmosphere: Relaxing
- Maintenance: Well-kept
Caroline2 reviewsTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been coming to Justin for my nails consistently for over a year he’s the best ever and can do literally anything! Love my nails every time and everyone’s super kind and easy to talk to!
- Price: $60–80
- Services: Acrylic nails, Pedicure, Manicure
- Atmosphere: Relaxing, Traditional
- Maintenance: Well-kept
Crysta StoutLocal Guide · 16 reviewsTotal number of Google reviews Crysta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best experience I have ever had anywhere!! Tami was exceptionally wondeful with the pedicure she did! By the way the fall pedicure is the way to go!!! I drove 40 mins to come here and I WILL BE BACK!!
- Price: $60–80
- Services: Pedicure
- Atmosphere: Relaxing, Cozy
- Maintenance: Pristine
Kelli Ranch5 reviewsTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJustin is the ABSOLUTE best. So friendly & great at his craft. If I go in with inspiration or just allow him to freestyle, I come out with a perfect set of nails every time.
- Services: Acrylic nails
- Atmosphere: Modern, Cozy
- Maintenance: Well-kept
Savannah Boyd2 reviewsTotal number of Google reviews Savannah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJenny was amazing. I got a birthday package from my husband for a facial, head spa, manicure and pedicure and everything was absolutely amazing.
- Price: $200+
- Services: Pedicure, Manicure, Service not listed
Jennifer Perzinski5 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove Tan, he soes amazing work each time!
Noah Brown1 reviewTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJustin did such a good job on my girls nails definitely recommend him
Business details
- Address: 1805 E Centerton Blvd, Bentonville, AR 72712
- Phone: (479) 224-6555
- Website: casabella.simplybook.me
- Service area: Highfill, AR