Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Casabella Nail, Hair, Facial & Brows logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty88−1.2Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Casabella Nail, Hair, Facial & Brows

Highfill, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 67 nail salons · 4.8★ from 1,444 Google reviews

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Report card

Percentile vs other nail salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casabella Nail, Hair, Facial & Brows is better than 85% of nail salons.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casabella Nail, Hair, Facial & Brows is better than 82% of nail salons.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Casabella Nail, Hair, Facial & Brows is better than 88% of nail salons.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Casabella Nail, Hair, Facial & Brows is better than 100% of nail salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casabella Nail, Hair, Facial & Brows is better than 100% of nail salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casabella Nail, Hair, Facial & Brows is better than 7% of nail salons.F
7

Reviews for your job

Customers hired Casabella Nail, Hair, Facial & Brows for 8 kinds of job.

Casabella Nail, Hair, Facial & Brows for waxing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$25–$71
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 68/100.How Job match is calculatedBuilt only from reviews Google tagged “Waxing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#20 / 23

All 15 Google reviews tagged “Waxing”

Jordyn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Best nail salon in NWA! They take their time, listen to exactly what you want, and can do amazing designs! They did my wedding nails and I felt like a princess with how beautiful they turned out!

Paid $40–60Acrylic nailsPedicureWaxing
Gio6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely LOVE coming here!! Anytime I need a quick pick me up or something to feel beautiful, Casabella is my go to 100% of the time. Tan and his crew are truly terrific. After 2 12 hour shifts back to back, I decided to join my mom and my aunt in getting our nails done. TRULY RELAXING!!

Paid $100–120Acrylic nailsPedicureWaxing
Christine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been coming here for 4 years. They are all so friendly! & great with kids, my daughter loves coming! Kate is my lash girl and my nail girl & is phenomenal! Not only that, she’s also fast!! 10/10 recommend!

Acrylic nailsPedicureWaxing
Nanci1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jenny at Casabella is great!

Paid $100–120ManicureShampoo & conditioningWaxing
Kimberly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I love casabella! Their customer service is great. I see Tan every 3 weeks and he is the best. He does a great job on any design i bring to him and is so kind! Junko is also fantastic with her services she provides! I highly recommend!

Paid $60–80ManicurePedicureWaxing
Iris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★

Friendly, nice atmosphere, got me in super fast, and reasonable pricing. Services were not great. The white part of my French manicure are different thickness on some fingers. It also looks thin and see thru. Person who did my eyebrows ended up using the tweezers too hard and scratching my face.

ManicureWaxing
KrissyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★

Im giving them two stars because the lady who worked with me was sweet as all get out, and obviously was working very hard. She did my brows in record time and I cant complain about them at all. Their Nail Salon looks to be in impeccable condition, albeit I didnt use that service, I went to get my brows done. I was…

Waxing
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I love to come Cassabella! Kate is always on point with her outfits and hands. Hailey can do anything u want on the nails. I love CASSABELLA!!!! Relax while drinking wine.

Eyebrow shapingEyelash extensionsManicure
Crystal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve been going to Casabella for over a year now. Always top notch service. I use Tech Tan and he is awesome! He takes his time and my nails and eyebrows always look great!

ManicurePedicureWaxing
KLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Received an Enzyme hydrating treatment facial by Junko and I feel amazing. My skin feels so soft & clean. Very relaxing evvironment. Junko keeps you informed on the products being used and is very informative, yet welcoming. I would definitely recommend this service to a friend.

Waxing
Brittany3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have gotten my eyebrows waxed and tinted here twice now and they are fabulous! I’ll come back every single time!

Waxing+ Punctuality+ Cleanliness+ Quality
RuthLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

While everyone is very nice, I suspect they cater to a clientele who believes lukewarm is scalding. The water, "hot" stones, and "hot" towels were anything but. When I noticed the tech fanning the towel, it clicked. I told him "the hotter, the better," and he applied the second one while still piping hot. I'm…

ManicurePedicureWaxing
Tanna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $120–140Acne treatmentsAcrylic nailsPedicure
GH2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Waxing+ Quality
Ashley4 years ago★★★★★

Rating only, no written review.

Acrylic nailsEyelash extensionsManicure+ Punctuality+ Cleanliness+ Quality

Price

$66-7% vs typical nail salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Manicure399$45–$73
Pedicure293$45–$73
Acrylic nails193$50–$79
Shampoo & conditioning18—
Eyelash extensions16—
Waxing15$25–$71
Massage10—
Body waxing9—

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