Experts Reviews · Company report
Cascade Carpet Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

Cascade Carpet Cleaning

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 215 carpet cleaning · 5.0★ from 224 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cascade Carpet Cleaning is better than 100% of carpet cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cascade Carpet Cleaning is better than 99% of carpet cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cascade Carpet Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cascade Carpet Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cascade Carpet Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cascade Carpet Cleaning is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Cascade Carpet Cleaning for 5 kinds of job.

Cascade Carpet Cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#60 / 156
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “General carpet cleaning” · showing 20

Alan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cascade Carpet Cleaning & Home Services are a local family-operated small business and my experience with them over the years has been fantastic. The level of service, professionalism and results from Shane and Rachael are consistently top-notch. And they are great people as well.

General carpet cleaning
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Not a bad thing to say about this family owned company!!! Highly recommend. I hired Cascade back in April to clean my bedrooms and my area rug before we brought our new baby home. I waited to leave a review to see how the rugs and carpet held up after the service. The owner and his son arrived early, they were…

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Katie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shane was professional, personable and efficient! Would definitely use Cascade’s services again.

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Kellen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wonderful company with quality work, reasonable prices, and personable employees. I'm a repeat customer and they're my go-to for all my carpet and miscellaneous cleaning needs!

Reasonable priceUpholstery cleaningGeneral carpet cleaningService not listed
courtney9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great customer service. Very honest and educational about carpet cleaning options. Will def use again.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shane and Romeo did great work on our whole home. A thorough job and they have pride in their work! Thanks guys!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MichelleLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is an amazing family owned business. They were thorough, friendly, and priced more fairly than other companies. I also needed an appointment with a small turnaround, and they were able to accommodate. Thank you!!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
DavidLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are awesome. Friendly service worth every penny. Don't waste your time or money on renting a rug doctor when you could get a service from Cascade instead for not much more...

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Elaine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Really nice folks, very professional and punctual. Well run family business. Have used them before and will continue to call on them for carpet and upholstery care.

General carpet cleaning
Kenneth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great quality service! Very Professional. Recommend them highly

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Quality+ Professionalism
michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I called them on short notice to get a commercial carpet cleaning before my new store front opens next week. The equipment they used was surprisingly quiet and did a great job removing the stains from the previous tenant. They kept it affordable for the quality of the service. Also cool to see a Father /Son team…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Lara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane and Romeo showed up on time were very professional and worked quickly. I would definitely recommend them and will use them again!

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
M10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I highly recommend Cascade. I called them to clean a rug and carpets that had cat urine stains. Shane was extremely personable and knowledgeable. He provided a great deal of info and was very direct about the potential of making the situation worst, depending on the severity of the urine. I took the chance and had…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
Jodi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Cascade Carpet will be the only company that I will now use for all of my carpet cleaning. They called a half hour before arrival, showed up in that time frame I was given, came in and went right to work. Friendly and professional at the same time

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Punctuality+ Professionalism+ Value
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We could not be happier with this service. They were super responsive; easy to schedule; great pricing and excellent results. On top of that, they shared lots of expertise and tips on how to keep our carpets looking fresh. Support local!! Highly recommend!!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Prompt, professional, and very pleasant. After cleaning my carpet he also fixed my broken garbage disposal.

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Bryn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Shane Went over all the chemistry and explained how the process worked. He covered every sqaure centimeter of carpet. We had white carpet which looked relatively clean but after he was done there was dramatic improvement. I could tell he was very empathetic and was acutely aware of how I felt he was doing. He…

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
LyndaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and knowledgeable. Honest and hard working. Reasonably priced. Highly recommend!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
MaryLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Shane and his crew just left our home after carefully and thoroughly cleaning out carpet. They took the time to explain what they were going to do and then some issues discovered with our carpets. These folks are professional and I would definitely recommend them to others.

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Rachel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I appreciate Shane’s integrity and that he doesn’t try to “sell” you on whatever is going to make him the most money, but instead takes time to answer questions honestly to help decide the service that will actually be most beneficial to you. I have spoken to him another time on the phone when I just needed expert…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (10 more) →

Price

$365+32% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 60%Reasonable 40%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning30$170–$340
Pet stain & odor removal17$146–$353
Area rug cleaning9$176–$459
Upholstery cleaning8$189–$377
Carpet steam cleaning6$176–$371

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