Carpet cleaning service · Seattle, WA · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 215 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★224 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
72%reviews answered by the owner
$365typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers consistently praise the company's punctuality, clear communication, and fair pricing for carpet, rug, and furniture cleaning services. Customers highlight the team's professionalism, attention to detail, and ability to remove stubborn stains or treat water damage effectively. The excerpts indicate a high level of satisfaction with the family-run operation, noting that staff members often provide honest assessments and arrive on time with advance notice. No recurring criticisms or low-star patterns are present in the provided review data.
Google rating: 5.0 out of 5 from 224 reviews (100% five-star).
Reviews on this page: 224 Google reviews (210 with written comments, 7 with photos).
Owner responses: the business replied to 72% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Cascade Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cascade Carpet Cleaning: 100/100 on this factor. Category median: 96.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cascade Carpet Cleaning: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cascade Carpet Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cascade Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cascade Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
224 Google reviews we collected
5.0of 5
5 stars223100%
4 stars10%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 210 written reviews
99%praise
Praise48899%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price960%
Reasonable640%
Overpriced00%
Not sure00%
$365+32% vs typical carpet cleaning
Middle half of what 8 customers paid ($225–$411) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12626%
Quality & results10020%
Would recommend8617%
Speed & response7515%
Price & value4810%
Communication327%
Honesty & trust255%
What customers talk about
We read 210 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“*** Extremely professional and detail-oriented, made my home look and smell like new.”
“Shane was very thorough with cleaning my furniture, I will definitely call Cascade again”
“Excellent service was a pleasure to work with would recommend to anyone that needs Their carpet done.”
“My company (property management) will not use anyone else but them!”
“Great communication with scheduling, arrived on time with a call in advance to let me know they were coming.”
“They did a great job on my house for a reasonable price.”
“They walked me through how to remediate, replaced my carpet pad, reattached the carpet, and treated the affected area with an enzyme solution.”
“Carpets are cleaned, professional, trustworthy, courteous, and good people.”
People customers mention
Shane22 reviews
Romeo17 reviews
Cleaners4 reviews
Rachael3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cascade Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
RRedBullGuy4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Seriously, look no further for your carpet needs! At least twice, now, they’ve been able to fit me in during an emergency where I’d gotten water in my family room. They walked me through how to remediate, replaced my carpet pad, reattached the carpet, and treated the affected area with an enzyme solution. Pricing is…
Paid $200–250Great price
KKenneth1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
*** Extremely professional and detail-oriented, made my home look and smell like new. Great quality work for a very reasonable price! ***
Paid $350–400Great price
FFilipo2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service was a pleasure to work with would recommend to anyone that needs Their carpet done.
Paid $50–100Great price
KKayla6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great efficient service. They were on time, communicative and quick. They even got stains out the previous cleaners hadn’t. Very grateful for the help!
Paid $350–400Reasonable price
MMolly4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
From start to finish they were fantastic! Great communication with scheduling, arrived on time with a call in advance to let me know they were coming. Very knowledgeable and treated and cleaned my carpets to get them back to looking new again! Wonderful family run business who treated me with kindness and respect! Highly recommend them!!
Paid $350–400Reasonable price
AAngeloLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Highly recommend Cascade Carpet Cleaning! They did a great job on my house for a reasonable price. Shane was super nice and I am happy to support a local family business!
Seriously, look no further for your carpet needs! At least twice, now, they’ve been able to fit me in during an emergency where I’d gotten water in my family room. They walked me through how to remediate, replaced my carpet pad, reattached the carpet, and treated the affected area with an enzyme solution. Pricing is very fair for the work performed. Cascade is always the first place I call, and thankfully, I haven’t had to make a second call.
Price assessment: Great price
Price: $200–250
Response from the owner · a day ago
Have no fear Cascade is here! Very happy to be of assistance with lifes little emergencies. Thank you for our continued support!
J
Janice McKeeLocal Guide · 22 reviewsiTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
My carpet is cleaner than it’s been since we moved in. There’s a spot under my husband‘s chair that he made with his dirty shoe that we just could not budge and it looks far far better after they finished up so I’m thrilled! Great father-son team!
Price assessment: Reasonable price
Response from the owner · 5 months ago
We greatly appreciate your support and for taking time to share your experience! We always do our best. We are happy to see you are pleased with the result!
K
Kenneth Longshore1 reviewiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Shane and his son did an amazing job on our carpets, rugs, and furniture today! Honest, professional, and respectful. Would recommend without hesitation! Best in the business. Thank you guys very much! 🙏
Price assessment: Great price
Response from the owner · 2 weeks ago
Greatly appreciated Derrek! It was nice to me you and your family! Happy to help 🙏🏽
F
Filipo Thompson2 reviewsiTotal number of Google reviews Filipo has written across all businesses on Google Maps, not just this one.
Great efficient service. They were on time, communicative and quick. They even got stains out the previous cleaners hadn’t. Very grateful for the help!
Price assessment: Reasonable price
Price: $350–400
Response from the owner · a month ago
We are very grateful for your support of our local family business. It was a pleasure to be of service we are always happy to help!
M
Molly Hill4 reviewsiTotal number of Google reviews Molly has written across all businesses on Google Maps, not just this one.
From start to finish they were fantastic! Great communication with scheduling, arrived on time with a call in advance to let me know they were coming. Very knowledgeable and treated and cleaned my carpets to get them back to looking new again! Wonderful family run business who treated me with kindness and respect! Highly recommend them!!
Price assessment: Reasonable price
Price: $350–400
Response from the owner · 2 months ago
We are always grateful for the opportunity to provide our services. We enjoyed our visit and thank you for supporting our local family business!
A
Angelo CarosioLocal Guide · 21 reviewsiTotal number of Google reviews Angelo has written across all businesses on Google Maps, not just this one.
Highly recommend Cascade Carpet Cleaning! They did a great job on my house for a reasonable price. Shane was super nice and I am happy to support a local family business!
Price assessment: Great price
Price: $450–500
Response from the owner · 2 months ago
We are very thankful for your support and likewise enjoyed our visit. Always happy to help!
G
G Pants2 reviewsiTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Cascade was referred by my bestie, and she was spot on when she said that they were awesome. They arrived on time, did a wonderful job on my very pet soiled, old and quite dated carpet, were so very kind (and handsome father/son duo). It feels soft and clean and fresh. Thank you Cascade family. I will definitely refer you to everyone who needs your services. ✌🏽&❤️
Price assessment: Great price
Response from the owner · 2 months ago
It was a pleasure to meet you and we are grateful for your support! Mahalo and Blessings🤙🏼
