House cleaning service · Ferndale, WA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%94+13.3Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 52 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★325 Google reviews · 24 photos
96%five-star reviews
4.90★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$337typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise Cascade Home Cleaning for its punctuality, thorough attention to detail, and effective communication regarding scheduling changes. Reviews highlight successful deep cleans, regular maintenance services, and professional conduct, though some note the pricing is on the higher side. A minority of low-star reviews cite issues with no-shows, billing practices, and inadequate carpet cleaning equipment.
Google rating: 4.9 out of 5 from 325 reviews (96% five-star).
Reviews on this page: 325 Google reviews (293 with written comments, 5 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 27, 2026.
Service: Property Cleanup Service serving Ferndale, Washington.
Data from Google, last updated October 28, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Cascade Home CleaningProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cascade Home Cleaning: 90/100 on this factor. Category median: 94.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cascade Home Cleaning: 85/100 on this factor. Category median: 94.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cascade Home Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cascade Home Cleaning: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cascade Home Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cascade Home Cleaning: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
325 Google reviews we collected
4.9of 5
5 stars31196%
4 stars62%
3 stars21%
2 stars21%
1 star41%
Praise vs complaints
Phrases our text analysis found in 293 written reviews
99%praise
Praise54699%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1719%
Reasonable7077%
Overpriced22%
Not sure22%
$337+66% vs typical property cleanup services
Middle half of what 63 customers paid ($196–$705) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results18333%
Staff & attitude12723%
Speed & response8616%
Would recommend6412%
Communication509%
Price & value295%
Honesty & trust132%
What customers talk about
We read 293 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very detail oriented and they put up with “help” from my cat, Burt.”
“Consistently reliable, great communication, reasonably priced, professional and all - round easy to work with.”
“Always on time, always cheerful, always willing to go the extra mile, always polite.”
“I’m looking forward to my next cleaning and would highly recommend Cascade Home Cleaning.”
“They are reliable, consistent, and good communicators if the schedule needs to change.”
“:) I recently broke my leg, so having them assist with the hard to reach areas made such a personal difference for me.”
“Price was reasonable and I’ll be calling Cascade Home Cleaning again.”
“Booking was very easy, straightforward, and I appreciate the upfront conversation about pricing.”
People customers mention
Kenyon19 reviews
Naleen16 reviews
Jordan12 reviews
Crystal10 reviews
Felicia9 reviews
Amanda7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cascade Home Cleaning for 5 kinds of job. Pick one to see what they paid and said.
JJenny7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
First time ever having a cleaning service. These ladies were exceptional! Everything was cleaned, dusted, scrubbed and shined. Very detail oriented and they put up with “help” from my cat, Burt. I’m looking forward to my next cleaning and would highly recommend Cascade Home Cleaning.
Paid $500+Reasonable priceDeep clean
JJaclyn7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Karen and Team did such a great job!! We hired them to clean our rental house after move out. Now the house looks better than when we moved in!! They left cute bows on the toilet paper and paper towel roles. The sink had so many stains when we lived there but now it looks brand new. Cascade Home Cleaning is on the…
Paid $500+OverpricedMoving-related cleaning
MMatthew7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
This cleaning company is one the rare gems that you latch onto and never let go! Consistently reliable, great communication, reasonably priced, professional and all - round easy to work with. I highly recommend reaching out to them. We went through several services and finally and thankfully found Cascade!…
Paid $200–250Reasonable priceStandard cleaning
DDavidLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Walked in to a perfectly clean home. They came out before to do walk through, and give me an estimate on their services. Will definitely be using them for regular cleanings.
Paid $300–350Great priceDeep clean
JJamie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The staff truly care about making our home shine, always asking what else they can do. I couldn’t be more pleased with their friendly service.
JJoelLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Our cleaner did a great job of cleaning our home and we are thoroughly enjoying her wonderful work! Thank you to the cleaner and to Cascade Home Cleaning!
First time ever having a cleaning service. These ladies were exceptional! Everything was cleaned, dusted, scrubbed and shined. Very detail oriented and they put up with “help” from my cat, Burt. I’m looking forward to my next cleaning and would highly recommend Cascade Home Cleaning.
Price assessment: Reasonable price
Price: $500+
Services: Deep clean
L
Laurilee Reiber9 reviewsiTotal number of Google reviews Laurilee has written across all businesses on Google Maps, not just this one.
Karen and Team did such a great job!! We hired them to clean our rental house after move out. Now the house looks better than when we moved in!! They left cute bows on the toilet paper and paper towel roles. The sink had so many stains when we lived there but now it looks brand new. Cascade Home Cleaning is on the expensive side but we may be hiring them again to clean our new house so we can enjoy the benefits!! Thank you Karen and team!!
Price assessment: Overpriced
Price: $500+
Services: Moving-related cleaning
Response from the owner · 3 weeks ago
Wow thank you so much Jaclyn!!! We appreciate the awesome review for your move out clean :)
M
Matthew Rigberg7 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
This cleaning company is one the rare gems that you latch onto and never let go! Consistently reliable, great communication, reasonably priced, professional and all - round easy to work with. I highly recommend reaching out to them. We went through several services and finally and thankfully found Cascade! We’ve been using them for a few years now and couldn’t be happier! Special shout out to Maggie! She’s wonderful.
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 3 weeks ago
Thank you, Matt!! Appreciate those kind words from you.
J
Jabari Sharperson10 reviewsiTotal number of Google reviews Jabari has written across all businesses on Google Maps, not just this one.
Walked in to a perfectly clean home. They came out before to do walk through, and give me an estimate on their services. Will definitely be using them for regular cleanings.
Price assessment: Great price
Price: $300–350
Services: Deep clean
Response from the owner · 11 months ago
Thank you for the kind words, David! Appreciate you sharing the process start to finish went well. We are so glad you trust us to help on your monthly recurring routine cleans!
E
Elaine Y3 reviewsiTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
