Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Cascade Home Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%85+20.6Value 14%94+13.3Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Cascade Home Cleaning

Ferndale, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #34Position by Experts Score among all companies we track in this category. of 52 property cleanup services · 4.9★ from 325 Google reviews

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Report card

Percentile vs other property cleanup services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cascade Home Cleaning is better than 90% of property cleanup services.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cascade Home Cleaning is better than 85% of property cleanup services.A
85
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cascade Home Cleaning is better than 100% of property cleanup services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cascade Home Cleaning is better than 94% of property cleanup services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cascade Home Cleaning is better than 100% of property cleanup services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cascade Home Cleaning is better than 100% of property cleanup services.A
100

Reviews for your job

Customers hired Cascade Home Cleaning for 5 kinds of job.

Cascade Home Cleaning for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$196
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “General housekeeping” · showing 20

Jabari10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great service all the time.

General housekeeping
JoelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Our cleaner did a great job of cleaning our home and we are thoroughly enjoying her wonderful work! Thank you to the cleaner and to Cascade Home Cleaning!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Bonnitta3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Cascade Home Cleaning came in and did a deep clean and Kodi has been back weekly to keep it clean. She does a wonderful job, very personable and great with my wife who has Alzheimer's with dementia and does not like other people in our house. Great job kodi.

Reasonable priceGeneral housekeepingDeep clean
Frances5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

It’s so lovely to have the wonderful staff refresh our home every 2 weeks.

Paid $150–200Reasonable priceGeneral housekeepingDeep clean
JimLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Great job of cleaning. Crew was hard working, friendly and dependable. Showed up right on time. I’ll have them on a regular basis in the future. Another excellent cleaning. Kale was very hard working and prioritized the areas that needed attention!

Reasonable priceGeneral housekeeping
Pia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Beau and Gracie did an amazing job, my house is spotless and sparkling. I have used Cascade twice now and can’t recommend enough!!

Great priceGeneral housekeeping
TBLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Cascade home Cleaners is a great option if you want your home to shine for a special occasion or if you need some extra help. They are so kind, courteous and professional. Every person that I’ve dealt with has been so nice. They pay attention to detail and follow specific instructions as far as how to clean…

Paid $150–200Reasonable priceGeneral housekeeping
ErolLocal Guide · 112 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Updating my review after 1 year. We are very happy with the quality of service provided by Cascade. Our usual cleaner Kenyan has moved on and today we had Kolby clean our home. She was very diligent and thorough as well as very friendly to us and our dog. We have a 3,000 sqft home and use their biweekly home…

Paid $250–300Reasonable priceStandard cleaningGeneral housekeeping
Silvia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great people

Paid $500+Reasonable priceGeneral housekeeping
Mikki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

The house looks great! Thank you Sabine and Cate. Happy New Year.

Reasonable priceGeneral housekeeping
Meri2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thank you to the ladies, Catie, Amanda, Yelena, and Kaylee!! They did such a wonderful job on our apartment!! It really needed their magic!!

Great priceGeneral housekeepingDeep clean
Laurel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We've been using Cascade Home Cleaning to come in before we go on trips and I have not been disappointed! Everyone that Cascade has sent to us has been amazing, specifically I really enjoyed having Maddie, Kenyon, Crystal, and Felicia. They've left everything spotless and will work around our dogs (they can be a bit…

General housekeepingStandard cleaning+ Punctuality+ Value
Charles3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent job cleaning our house. Courteous and efficient

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
RaeleneLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I am totally satisfied they come in do a through job and always ask if there is anything else they can do . They are always polite and are positive Felicia and madison are a great asset to your business

General housekeepingInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
Marilyn13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Felicia and Naleen are amazing!!! My home is beautiful! The job they performed far exceeded my expectations. They were both friendly, professional and personable. I am so grateful to their amazing work. I am very happy to have my home cleaned by them every four weeks! I highly recommend them for a quality cleaning!!…

General housekeeping+ Responsiveness+ Punctuality+ Quality
Kathy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cascade Home Cleaning was very professional and did a great job. I needed a cleaning service for family member’s house. They responded to my inquiry immediately and was able to schedule it last minute. I highly recommend them.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Cyndi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Employee was very detailed and thorough.

General housekeeping+ Professionalism
Jo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The Team at Cascade is hands down the best cleaning service I’ve used in this area. Patrick is great at communicating, prompt to reply, and always keeping us updated if there are any changes to the schedule. Our cleaner Sara does the best, most detailed job cleaning and she is always on time with the most cheerful…

General housekeeping+ Responsiveness+ Punctuality+ Quality
Sherard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Patrick and the team were fabulous for our first deep clean. Patrick was very communicative and responsive as we were setting it up, and Gabby our cleaner was on time, professional, and very detailed. Definitely will be a repeat customer!

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Quality+ Professionalism
Kristen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceGeneral housekeeping

Show more general housekeeping reviews (1 more) →

Price

$337+66% vs typical property cleanup services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 77%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning64$139–$196
Deep clean59$233–$506
Moving-related cleaning22$227–$614
General housekeeping21$139–$196
Office & workplace cleaning4—

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