Experts Reviews · Company report
Casper Plumbing (formerly CK Mechanical) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Casper Plumbing (formerly CK Mechanical)

Casper, WY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 27 sewer services · 4.8★ from 500 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casper Plumbing (formerly CK Mechanical) is better than 86% of sewer services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 84% of sewer services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Casper Plumbing (formerly CK Mechanical) is better than 87% of sewer services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casper Plumbing (formerly CK Mechanical) is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 44% of sewer services.C
44

Reviews for your job

Customers hired Casper Plumbing (formerly CK Mechanical) for 8 kinds of job.

Casper Plumbing (formerly CK Mechanical) for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.71
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$554
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Faucet repair” · showing 20

Wanda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Robert and associate showed up right on schedule. They were able to use the replacement parts I had purchased. They had my faucet sprayer hose repaired with in 15 minutes. Thank you!

Customer photo from Wanda's reviewCustomer photo from Wanda's review
Paid $200–400Reasonable priceFaucet repair
Michele8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Derek, with Casper Plumbing was so easy to work with. He came out and did a thorough check to give me a good bid. He had some recommendations, with expertise backing them up. Derek is a great communicator, and although the work was happening in my absence, I received daily phone calls with updates. The price for…

Paid $2,000+Reasonable pricePlumbing pipe repairFaucet repairFaucet installation
Sam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Derek and Chris did outstanding work. Really friendly and enjoyable guys to be around while demonstrating an awesome work ethic. Will call them back in a heartbeat next time I need more plumbing.

Paid $300–400Great pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Corvo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very helpful in replacing a good check of plumbing, helped with payments and tried to fix the issue as fast but effectively as possible

Paid $1,000+Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Therese6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Robert was thorough and efficient. He would have had a 5 star if he had replaced the ceiling tiles to the downstairs closet-he needed that entry to get to a pipe. It is difficult for me to reach over my head, even from a step ladder.

Paid $500–600Great pricePlumbing pipe repairFaucet repairWater heater repair
ChristopherLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Casper Plumbing was professional and straightforward in fixing a mistake I made during my shower installation. They quickly diagnosed the issue, explained what went wrong, and corrected it without any runaround. The work was clean, solid, and gave me confidence that the shower was done right.

Paid $100–200Reasonable pricePlumbing pipe repairFaucet repairFaucet installation
J.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Robert was great! He was very friendly and was comfortable with our dog. He was very quick and told us what we needed. He even checked out another leak we were having! Overall a wonderful service that I would definitely get again.

Paid $100–200Great priceFaucet repairFaucet installation
Tim1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Robert was absolutely great to work with and a true professional

Reasonable pricePlumbing pipe repairFaucet repair
CollinLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I can’t say enough good about this outfit. Not only did they come and fix what I asked them to fix. It was done well and they discovered other things that were wrong and made recommendations on fixing those. They were then able to prevent a lot of very big, very expensive downstream work with thoughtful prevention.…

Paid $1,000+Great priceToilet repairWater heater installationPlumbing leak detection
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The most kind and professional techs out there! We’ve been using them for 6 years with no issues or complaints. I highly recommend them

Garbage disposal installationWater heater installationFaucet repair
Shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What started out as a yearly maintenance and cleaning of the tankless water heater and inspection lead to the discovery of leaky toilets that were not properly installed, pump issues, improperly installed outside faucets and pipes, leaky faucets and drains. I’m very grateful for Derek being honest and not just…

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
Mekeeta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were able to install our new hot water quickly and efficiently. They were not expensive at all. After 2 weeks of no hot water they are our hero’s. We also had pressure issues with our washer and kitchen sink and they were able to clear the sediment fast and now everything is working and we have hot water!!

Water heater installationFaucet repairWater tank installation+ Responsiveness+ Punctuality+ Quality
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Have used this company for several repairs including Tankless water heater installation and drain clean out services. For those services (i.e. Major installation) they were fine. However, I had them do a faucet replacement for my upstairs bath/tub and re-caulking of my bath/tub. $1,400 later and 3 different…

Plumbing leak detectionFaucet installationFaucet repair− Quality
Amy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Awesome guys did a great job!! Thanks for everything.

Faucet repair+ Professionalism
Brittney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Scheduling was immediate, and service was very quick. Friendly, knowledgeable, and pleasant to have in our home. Will definitely call them again, and will refer any friends or family needing there services. Thank you!!!

Plumbing leak detectionFaucet repairToilet repair
Chris1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

CK was nice from the start on the phone. Every other business I called answered the phone like I was interrupting them, and couldn't do repair for days. CK mechanical sent a repairman out 30 minutes later! Derek was polite, professional and personable. He even cleaned up his mess! I know who to call first next time! Thank you, Derek for helping us out.

Plumbing leak detectionFaucet repair+ Responsiveness+ Punctuality+ Quality
Sally11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Rating only, no written review.

Paid $100–200Reasonable priceDrain cleaningFaucet repair
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationInstallation+ Responsiveness+ Punctuality+ Quality
Lia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet repair+ Punctuality+ Professionalism
Amanda14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repair+ Responsiveness+ Punctuality+ Quality

Show more faucet repair reviews (1 more) →

Price

$340-32% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair58$228–$1.2k
Water heater installation47$1.2k–$2.4k
Plumbing leak detection34$114–$410
Toilet repair26$165–$580
Faucet repair21$209–$554
Drain cleaning20$205–$506
Faucet installation16$214–$396
Water heater repair15$148–$596

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