iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 27 sewer servicesiPosition by Experts Score among all companies we track in this category. · better than 46%
4.8★★★★★500 Google reviews · 18 photos
92%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
17%reviews answered by the owner
$340typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Casper Plumbing (formerly CK Mechanical) at a glance
Casper Plumbing receives a 4.8-star rating from 500 reviews, with customers frequently praising prompt arrival times, professional workmanship, and fair pricing for services like water heater replacements and leak repairs. Recurring themes highlight efficient communication and the ability to resolve complex issues quickly, often within the same day. However, some low-star reviews cite instances of failed repairs, billing for uncompleted work, or missed appointment windows, leading to customer dissatisfaction.
Google rating: 4.8 out of 5 from 500 reviews (92% five-star).
Reviews on this page: 500 Google reviews (386 with written comments, 11 with photos).
Owner responses: the business replied to 17% of reviews.
Most recent review: October 30, 2026.
Service: Sewer Service serving Casper, Wyoming.
Data from Google, last updated November 2, 2026.
Score profile vs other sewer services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companySewer Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casper Plumbing (formerly CK Mechanical): 86/100 on this factor. Category median: 87.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical): 84/100 on this factor. Category median: 84.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Casper Plumbing (formerly CK Mechanical): 87/100 on this factor. Category median: 95.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical): 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casper Plumbing (formerly CK Mechanical): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical): 44/100 on this factor. Category median: 58.C
44
Bar = this company · dark tick = category median.
Star ratings
500 Google reviews we collected
4.8of 5
5 stars46192%
4 stars214%
3 stars31%
2 stars41%
1 star112%
Praise vs complaints
Phrases our text analysis found in 386 written reviews
97%praise
Praise70197%
Complaints183%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price3629%
Reasonable7963%
Overpriced32%
Not sure86%
$340-32% vs typical sewer services
Middle half of what 108 customers paid ($166–$1.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude21530%
Speed & response19828%
Quality & results10615%
Would recommend7210%
Communication537%
Price & value537%
Honesty & trust223%
What customers talk about
We read 386 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful, Very prompt, Casper plumbing is great.”
“Plumber was rude, condescending and he actually yelled at me and accused me of disrespecting him when I was trying to ask questions about the problem.”
“They were quick, friendly, communicated well, and cleaned up after themselves!”
“I waited and waited with no show.”
“The plumber Robert was the best young man ever heart of gold did wonderful job very kind and good spirit I highly recommend them thank you”
“In the process our custom floating stairs were gouged and damaged.”
“I would recommend Casper Plumbing to all my family and friends”
“I would not recommend this company to anyone.”
“Derek, with Casper Plumbing was so easy to work with.”
“They came right away, worked fast and gave us a fair price.”
“We had a newer Casper Plumbing employee do some work and he over charged us.”
“Daniel was quick, efficient and transparent the whole way!”
People customers mention
Robert14 reviews
Derek8 reviews
Kris5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Casper Plumbing (formerly CK Mechanical) for 8 kinds of job. Pick one to see what they paid and said.
MMichaelLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Very helpful, Very prompt, Casper plumbing is great. I cant say enough they helped me get my home back up and running after a water disaster.
Paid $2,000+Reasonable priceWater heater installationPlumbing leak detectionWater tank installation
JJohn5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Derek and the team were always responsive to our requests. He did a terrific job from start to finish!
Paid $400–600Not sureWater heater installation
JJacob4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Kind, courteous and quick.
Justin, fixed my water heater faster and cheaper than I expected, extremely professional, I will recommend Casper plumbing to everybody I know who needs services. Thank you so much.
Paid $200–400Great priceWater heater installation
WWanda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★
Robert and associate showed up right on schedule. They were able to use the replacement parts I had purchased. They had my faucet sprayer hose repaired with in 15 minutes. Thank you!
Paid $200–400Reasonable priceFaucet repair
BBrenda9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The plumber Robert was the best young man ever heart of gold did wonderful job very kind and good spirit I highly recommend them thank you
RRichard2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Very good communication with the contractor.
( As usual ) Professional quality workmanship.
(As usual )
I highly recommend this business and have used their services for more than a decade.
Great company to work with. They were quick, friendly, communicated well, and cleaned up after themselves! I would recommend Casper Plumbing to all my family and friends
Price assessment: Great price
Services: Water heater installation
T
Tom Doyle2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Kind, courteous and quick.
Justin, fixed my water heater faster and cheaper than I expected, extremely professional, I will recommend Casper plumbing to everybody I know who needs services. Thank you so much.
Price assessment: Great price
Price: $200–400
Services: Water heater installation
J
Jaycie Blackford3 reviewsiTotal number of Google reviews Jaycie has written across all businesses on Google Maps, not just this one.
