Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Casper Plumbing (formerly CK Mechanical) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Casper Plumbing (formerly CK Mechanical)

Casper, WY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 27 sewer services · 4.8★ from 500 Google reviews

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Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casper Plumbing (formerly CK Mechanical) is better than 86% of sewer services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 84% of sewer services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Casper Plumbing (formerly CK Mechanical) is better than 87% of sewer services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casper Plumbing (formerly CK Mechanical) is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 44% of sewer services.C
44

Reviews for your job

Customers hired Casper Plumbing (formerly CK Mechanical) for 8 kinds of job.

Casper Plumbing (formerly CK Mechanical) for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$676–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Sewer repair”

Rodeo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Quick, courteous and great work! Had a down stack crack in my wall that had been leaking for sometime!! They replaced the pipe and got everything pressure tested in just a could hours! Highly recommend!!

Paid $1,400–1,600Reasonable pricePlumbing pipe repairSewer cleaningSewer repair
Michele8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Derek, with Casper Plumbing was so easy to work with. He came out and did a thorough check to give me a good bid. He had some recommendations, with expertise backing them up. Derek is a great communicator, and although the work was happening in my absence, I received daily phone calls with updates. The price for…

Paid $2,000+Reasonable pricePlumbing pipe repairFaucet repairFaucet installation
KeelaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fast scheduling and response time. Damian Maciel was very knowledgeable, friendly and professional. I will most definitely use CK Mechanical again.

Sewer repair+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The repair man was so patient as I called my husband at work and relaid all of the information.

Plumbing pipe repairSewer repair+ Punctuality+ Quality+ Professionalism

Price

$340-32% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair58$228–$1.2k
Water heater installation47$1.2k–$2.4k
Plumbing leak detection34$114–$410
Toilet repair26$165–$580
Faucet repair21$209–$554
Drain cleaning20$205–$506
Faucet installation16$214–$396
Water heater repair15$148–$596

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