Experts Reviews · Company report
Casper Plumbing (formerly CK Mechanical) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Casper Plumbing (formerly CK Mechanical)

Casper, WY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 27 sewer services · 4.8★ from 500 Google reviews

Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casper Plumbing (formerly CK Mechanical) is better than 86% of sewer services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 84% of sewer services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Casper Plumbing (formerly CK Mechanical) is better than 87% of sewer services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casper Plumbing (formerly CK Mechanical) is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 44% of sewer services.C
44

Reviews for your job

Customers hired Casper Plumbing (formerly CK Mechanical) for 8 kinds of job.

Casper Plumbing (formerly CK Mechanical) for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$165–$580
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 16
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Toilet repair”

Ray10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our plumber, Derek, was knowledgeable, friendly and pointed out some additional problems that needed repair.

Paid $200–300Toilet repair
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our serviceman was Derek. He was great. Good looking installation and he answered any questions we had. Company is great to work with. Would definitely recommend them.

Paid $1–200Reasonable priceToilet repairPlumbing leak detection
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Service man Robert very professional. Good man.

Reasonable priceToilet repair
Corvo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very helpful in replacing a good check of plumbing, helped with payments and tried to fix the issue as fast but effectively as possible

Paid $1,000+Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Holt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Casper Plumbers has been great from start to finish. Their scheduler always makes things quick and easy. Kris the plumber always shows up on time, is informative about the tasks being completed, and the options I have available. I will continue to use the future for all my plumbing needs!

Paid $100–200Toilet repairDrain cleaning
Bella10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

We had a kitchen sink clogged, which ended up having to go deeper into the pipe. We called Casper plumbing at 12:05 PM by 3 PM Daniel Lemons responded! He corrected and fix the issue. My husband and I could not have been more pleased with this young man. He is an excellent plumber/technician. Very professional,…

Paid $100–200Reasonable priceToilet repairDrain cleaningPlumbing leak detection
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★

Had a cast-iron flange that was rusting out bad. Called to have the flange replaced. The plumber didnt remove the old flange. Insisted to remove it we would have to remove concrete. Which was fine, i can tile the floor to raise it instead of doing linoleum, like we originally planned but he installed a repair flange…

Customer photo from Sarah's reviewCustomer photo from Sarah's reviewCustomer photo from Sarah's reviewCustomer photo from Sarah's review
Paid $100–200Reasonable priceToilet repair
DianeLocal Guide · 99 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

This was an amazing experience. It is the first company that made me an appointment in a timely manner. I asked them to call ahead of time , which they did. The plumber, Daniel was on time, professional and speedy. I highly recommend. 5 stars

Paid $100–200Great priceToilet repair
Mitch6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Nice people, quick and professional jobs.

Paid $1,000+Reasonable priceToilet repair
debbie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robert was great , very nice man!!

Paid $100–200Great priceToilet repair
Sonya3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Daniel was so incredibly helpful!! We had a bunch of roots growing into our pipe and our toilet wouldn’t flush and he got it fixed in no time at all and provided great service!! Super friendly and now our toilet works again!! I definitely would recommend, and I will be using them in the future for any other plumbing I need!!

Paid $300–400Reasonable priceToilet repair
TimAnn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick, courteous, and very reasonably priced service. Can't beat that!

Toilet repair
EDNA3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We appreciate that Robert recommended that we try fixing our plumbing problem by addressing the most likely cause before we took more extreme measures. Robert's solution was less expensive, time consuming and effective. Robert solved our problem. Thank you. Robert, for your using your knowledge and experience to our advantage!

Toilet repair
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Daniel was wonderful and fast.

Paid $100–200Reasonable priceToilet repair
CollinLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I can’t say enough good about this outfit. Not only did they come and fix what I asked them to fix. It was done well and they discovered other things that were wrong and made recommendations on fixing those. They were then able to prevent a lot of very big, very expensive downstream work with thoughtful prevention.…

Paid $1,000+Great priceToilet repairWater heater installationPlumbing leak detection
tom5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vert punctual, great work ethic and reasonable.

Toilet repair+ Responsiveness+ Punctuality+ Quality
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The most kind and professional techs out there! We’ve been using them for 6 years with no issues or complaints. I highly recommend them

Garbage disposal installationWater heater installationFaucet repair
Shirley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

What started out as a yearly maintenance and cleaning of the tankless water heater and inspection lead to the discovery of leaky toilets that were not properly installed, pump issues, improperly installed outside faucets and pipes, leaky faucets and drains. I’m very grateful for Derek being honest and not just…

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a leaky upstairs toilet in our 100 year old house. Derek and Blake have given great service. They were kind, respectful and informative about our problems. We are very pleased with their service. We will call CK Mechanical for our future plumbing needs!

Toilet repair+ Responsiveness+ Punctuality+ Quality
Brittney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Scheduling was immediate, and service was very quick. Friendly, knowledgeable, and pleasant to have in our home. Will definitely call them again, and will refer any friends or family needing there services. Thank you!!!

Plumbing leak detectionFaucet repairToilet repair
Brenda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent job! Called and was able to schedule for next day service. They did a great job keeping in touch and verifying leak was repaired. Great price! Highly recommend.

Plumbing leak detectionToilet repair+ Responsiveness+ Punctuality+ Quality
Jessica4 months ago★★★★★

Rating only, no written review.

Reasonable priceToilet repair
Anne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Paid $400–500Great priceToilet repair
Christa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceToilet repairWater heater repair
Steven4 years ago★★★★★

Rating only, no written review.

InstallationPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Kevin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionFaucet installationInstallation+ Responsiveness+ Punctuality+ Quality

Price

$340-32% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair58$228–$1.2k
Water heater installation47$1.2k–$2.4k
Plumbing leak detection34$114–$410
Toilet repair26$165–$580
Faucet repair21$209–$554
Drain cleaning20$205–$506
Faucet installation16$214–$396
Water heater repair15$148–$596

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