Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Casper Plumbing (formerly CK Mechanical) logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty87−1.3Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Casper Plumbing (formerly CK Mechanical)

Casper, WY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #15Position by Experts Score among all companies we track in this category. of 27 sewer services · 4.8★ from 500 Google reviews

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Report card

Percentile vs other sewer services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Casper Plumbing (formerly CK Mechanical) is better than 86% of sewer services.A
86
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 84% of sewer services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Casper Plumbing (formerly CK Mechanical) is better than 87% of sewer services.A
87
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 100% of sewer services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Casper Plumbing (formerly CK Mechanical) is better than 100% of sewer services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Casper Plumbing (formerly CK Mechanical) is better than 44% of sewer services.C
44

Reviews for your job

Customers hired Casper Plumbing (formerly CK Mechanical) for 8 kinds of job.

Casper Plumbing (formerly CK Mechanical) for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.47
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 17
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 47 Google reviews tagged “Water heater installation” · showing 20

MichaelLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Very helpful, Very prompt, Casper plumbing is great. I cant say enough they helped me get my home back up and running after a water disaster.

Paid $2,000+Reasonable priceWater heater installationPlumbing leak detectionWater tank installation
Nathan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Great company to work with. They were quick, friendly, communicated well, and cleaned up after themselves! I would recommend Casper Plumbing to all my family and friends

Great priceWater heater installation
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Very hard working plumber and very pleasant

Paid $2,000+Reasonable priceWater heater installationGarbage disposal installation
Mary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Robert was very knowledgeable and went out of his way to get the job done. I am very pleased with Casper Plumbing.

Great priceWater heater installation
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Derek and the team were always responsive to our requests. He did a terrific job from start to finish!

Paid $400–600Not sureWater heater installation
Jacob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Kind, courteous and quick. Justin, fixed my water heater faster and cheaper than I expected, extremely professional, I will recommend Casper plumbing to everybody I know who needs services. Thank you so much.

Paid $200–400Great priceWater heater installation
Brenda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The plumber Robert was the best young man ever heart of gold did wonderful job very kind and good spirit I highly recommend them thank you

Paid $800–1,000Reasonable priceWater heater installation
Brett5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were very nice on the phone and the gentleman that fixed my water heater was very polite and respectful. They replaced my water heater the same day they looked at the old one. I will give them 5 stars any day of the week they are that good.

Paid $1,600–1,800Reasonable priceWater heater installation
Holly13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Robert and Kris deserve a raise and extra vacation time.

Paid $2,000+Not sureWater heater installation
Sandy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★

Did fine with hot water heater replacement. Unable to fix my outside lines due to spiders in the crawl space.

Paid $1,400–1,600OverpricedWater heater installation
anna1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

He was good, efficient and at a fair price. We were not up to code on our last installment by another company. Thank you

Paid $600–800Reasonable priceWater heater installation
Eddie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rob was awesome to work with. Answered all of our questions and did thorough work. We will be back for our plumbing needs.

Paid $1,000–1,200Great priceWater heater installationShower repair
Brandon12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great job installing our tankless hot water heater.

Paid $2,000+Reasonable priceWater heater installation
Cynthia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very knowledgeable and nice. Went the extra mile! I purchased water heater from them.

Paid $1,000+Great priceWater heater installation
Chuck4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service. Tech very pleasant

Paid $1,000+Reasonable priceWater heater installation
Larry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional and knowledgeable and efficient

Paid $1,000+Reasonable priceWater heater installation
Edward1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Daniel did a great job . Very good customer service. Attentive quick response. Cleaned up afterwards . Very happy

Paid $300–400Reasonable priceWater heater installation
Lucia14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They came immediately and got my water heater changed out so I didn’t have to go without water.

Paid $1,000+Not sureWater heater installation
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They squeezed us in the same day, changed out a water heater, and got us a bill right away.

Water heater installation
Frannie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thank you so much, I called and within 1/2 hour you were able to get someone over here right away. Your employee was really nice and let me know what was going on. Thank you again😊 I'm a first time home homeowner and really don't know much about home repairs.

Paid $1,000+Reasonable priceWater heater installation

Show more water heater installation reviews (27 more) →

Price

$340-32% vs typical sewer services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 63%Overpriced 2%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair58$228–$1.2k
Water heater installation47$1.2k–$2.4k
Plumbing leak detection34$114–$410
Toilet repair26$165–$580
Faucet repair21$209–$554
Drain cleaning20$205–$506
Faucet installation16$214–$396
Water heater repair15$148–$596

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