Experts Reviews · Company report
Cassell Brothers Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%100+7.1Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Cassell Brothers Home Services

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,702 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cassell Brothers Home Services is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cassell Brothers Home Services is better than 91% of drain cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cassell Brothers Home Services is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 47% of drain cleaning services.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cassell Brothers Home Services is better than 76% of drain cleaning services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Cassell Brothers Home Services for 8 kinds of job.

Cassell Brothers Home Services for garbage disposal installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.$800–900
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$366–$656
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 33
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.82%

All 20 Google reviews tagged “Garbage disposal installation”

geoclynLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dalton was the plumber who came out to install a sink disposal in my home. He was professional amd very knowledgeable. He also looked at my hot water tank, which was making hissing sounds that had me concerned. Dalton diagnosed the problem and fixed it. I mentioned that I needed an electrician and he informed…

Paid $1,600–1,800Not sureGarbage disposal installationWater heater repair
Kristie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Technician was professional and quick to get the issue resolved

Paid $600–700Garbage disposal installation
Bailey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very responsive and efficient. Great timing.

Paid $600–700OverpricedGarbage disposal installationPlumbing leak repair
Gary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The service man also helped restore the TV which had changed the input switch to off.

Paid $700–800Reasonable priceGarbage disposal installation
Tashauna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrew did a great job replacing my garbage disposal! He worked quickly and took the time to answer all my questions.

Paid $800–900Garbage disposal installation
Vera11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Good experience. Helpful service person.

Garbage disposal installation
Terry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Marshall is an exceptional plumbing technician. Provided on-going interaction with the homeowner from arrival to completion of the kitchen sink drain and water supply re-installation in the renovated island. Marshall attention to every detail is greatly appreciated enhancing total satisfaction with the quality of the work performed. Terry V.

Paid $1,000+Reasonable priceGarbage disposal installationPlumbing pipe repair
mohammed7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Extremely satisfied with the level of expertise. Thank you Trayce Audet!

Paid $100–200Reasonable priceGarbage disposal installation
Ben5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Garrett was prompt, he explained everything he was dong.

Paid $1,000+Reasonable priceGarbage disposal installation
Terrence10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fred was on time, extremely polite and went above and beyond our expectations.

Paid $800–900Garbage disposal installationShower installation
KarenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Super pleased with Meetze Plumbing and the terrific technician they sent to us, Marshall Swearingen! The turnaround time from placing our service call to Marshall showing up was very fast. After discovering that our kitchen garbage disposal was cracked, Marshall thoroughly explained every available option to us…

Paid $700–800Reasonable priceGarbage disposal installation
Carolyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Could not be more satisfied with Jordan. He explained all my options and took in all my concerns before he proceeded. All turned out great. Thank you.

Paid $100–200Garbage disposal installation
BradLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★

The work was excellent but at nearly $300 per hour for labor alone, that’s outrageous. The gentleman spent 2 hours and we were charged $581.25. We supplied the disposal (from Home Depot) to save money. HD said they would charge only $200 total for the install, but we've used this company before so we wanted them again. What a mistake!

Paid $500–600OverpricedGarbage disposal installation
Tony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Logan was great! Very professional and got our job done quickly. I would highly recommend him and the company.

Paid $400–500Reasonable priceGarbage disposal installation
AndreaLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had my garbage disposal break down and I purchased a new one and had Meetze Plumbing do the installation. Greg did a great job and was skilled, knowledgeable, friendly and polite. The pricing is on the high end but they are very professional and the job was done correctly. Overall excellent job done.

Paid $500–600Not sureGarbage disposal installation
Erica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Arrived very quickly and took care of what needed to be fixed

Paid $800–900Reasonable priceGarbage disposal installation
Matt1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome help. Was able to fix issue with my garbage disposal. Very polite and Friendly.

Paid $800–900Reasonable priceGarbage disposal installation
Caroline10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience with Tim and Meetze Plumbing. Easy to get an appointment, arrived when they said they would, diagnosed our issue and were able to install a new garbage disposal right away.

Not sureGarbage disposal installation
CaroleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a wonderful experience with my technical, Aaron Whitlock. Aaron not only fixed my problem, but he also checked all my faucets and hot water heater for any existing issues. Aaron was full of great ideas as to how to keep faucets and drains clean to prevent future problems. As for my garbage disposal, Aaron…

Reasonable priceGarbage disposal installation
Robin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The plumbers were on time, reset our water pipes under our new kitchen sink, and cleaned up after the job was completed. We were very satisfied with their work.

Garbage disposal installationPlumbing pipe repairService not listed

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 62%Overpriced 10%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair152$239–$680
Plumbing pipe repair135$353–$1.4k
Plumbing leak detection91$205–$630
Plumbing leak repair90$248–$793
Drain cleaning61$248–$593
Faucet repair55$228–$585
Water heater installation54$1.2k–$2.5k
Shower repair26$209–$613

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