Plumber · Augusta-Richmond County, GA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%100+7.1Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#48 of 61 drain cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 22%
4.9★★★★★4,702 Google reviews · 24 photos
96%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$529typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Cassell Brothers Home Services receives high praise for punctual, courteous technicians who clearly explain repairs for plumbing, heating, and generator issues. However, several low-star reviews cite significantly higher pricing than competitors for standard services like water heater replacements and sewer line clearing. Some customers also reported upselling tactics and instances where technicians failed to return for scheduled follow-up visits.
Google rating: 4.9 out of 5 from 4,702 reviews (96% five-star).
Reviews on this page: 4,702 Google reviews (3,847 with written comments, 88 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 6, 2026.
Service: Drain Cleaning Service serving Augusta-Richmond County, Georgia.
Data from Google, last updated November 8, 2026.
Score profile vs other drain cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.
This companyDrain Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cassell Brothers Home Services: 92/100 on this factor. Category median: 93.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cassell Brothers Home Services: 91/100 on this factor. Category median: 92.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cassell Brothers Home Services: 47/100 on this factor. Category median: 100.C
47
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cassell Brothers Home Services: 76/100 on this factor. Category median: 100.B
76
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cassell Brothers Home Services: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
4,702 Google reviews we collected
4.9of 5
5 stars4,51296%
4 stars1082%
3 stars230%
2 stars170%
1 star421%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,93799%
Complaints621%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price10916%
Reasonable43262%
Overpriced6910%
Not sure8212%
$529+5% vs typical drain cleaning services
Middle half of what 513 customers paid ($317–$1.2k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,63933%
Quality & results95419%
Speed & response90918%
Communication59512%
Would recommend49210%
Price & value2856%
Honesty & trust1253%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional service technician went through his checklist and serviced my units.”
“Very unprofessional!”
“Allen did a great job, on time, quick, no problems.”
“One of the worst experiences I’ve had with a company.”
“Cassell brothers responded to my call quickly, they sent out Dalton who addressed my issue efficiently and effectively, he provided additional resour…”
“I know that my plumbing issues are SOLVED AFTER 7 YEARS of unsuccessful attempts and financial delays!”
“He was very respectfully communicative telling the options and always providing an update how the things were going!”
“I would recommend the Cassell Brothers Home Services to anyone that requires their services.”
“…onstitute the 2nd free visit the technician didn't even show up never will use them again would not recommend…”
“…second one for free, I decided to get a membership with them with an affordable annual fee, I am so happy today today with their services, so thank y…”
“Overpriced was there 20 minutes seeing the air wasn't working they excuse give it time to catch up had to call multiple times then yhe 2nd visit which…”
“Professional, courteous, and they provide prompt and honest feedback.”
“I asked to speak to a manager as I did not appreciate being lied on because I chose to go elsewhere.”
People customers mention
Plumbing282 reviews
Meetze214 reviews
Greg27 reviews
Andrew27 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cassell Brothers Home Services for 8 kinds of job. Pick one to see what they paid and said.
AAlfonsoLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★
Austin had a very good manners! He was very respectfully communicative telling the options and always providing an update how the things were going! Absolutely, I will always recommend you guys! Price according due to the time and day of the weekend!
Paid $1,600–1,800Reasonable priceA/C system repair
JJustinLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★
Edited:
Tristan did a great job, found the issue very quickly. Problem solved within a few hours of calling this morning
Would call again, but please get rid of the AI
JJeff6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I called to make an appointment and within 30 minutes Samuel was at our house.
Samuel listened to our issue and took the appropriate steps to resolve.
He was very knowledgeable and helpful during his time.
Samuel is an outstanding person and technician. His attitude and attention to detail was excellent!!!!
Thank you
Paid $1–200Great price
TTheresa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★
Our tech was very knowledgeable and thorough. We had several things wrong and he provided an invoice. We did not get the fixes done because the pricing was very high.
Paid $1,000+Reasonable priceHVAC system maintenance
HHenry3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Dalton was professional, helpful and explained the repair process to us. He quickly fixed our issue and we appreciate his timely response to our problem.
Paid $600–800Reasonable price
SShelia7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The Cassell Brother team were very professional, polite, and knowledge of every piece and parts of the generac.
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
A
Alfonso G Garces VisoLocal Guide · 22 reviewsiTotal number of Google reviews Alfonso has written across all businesses on Google Maps, not just this one.
Austin had a very good manners! He was very respectfully communicative telling the options and always providing an update how the things were going! Absolutely, I will always recommend you guys! Price according due to the time and day of the weekend!
Price assessment: Reasonable price
Price: $1,600–1,800
Services: A/C system repair
Response from the owner · 2 months ago
We’re happy to see your positive ratingAlfonso. Our team works every day to earn the trust of our customers, and we’re glad we did that for you.
P
Pietro DeGuerreroLocal Guide · 18 reviewsiTotal number of Google reviews Pietro has written across all businesses on Google Maps, not just this one.
Excellent service with a smile. Technician educated me on service performed on heating & air conditioning unit. 5 *****.
Response from the owner · a day ago
We appreciate your kind words and support Pietro. Our team works hard to provide reliable service, and it means a lot to see that reflected in your 5-star feedback.
I
Ian Commissiong10 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Professional service technician went through his checklist and serviced my units. Cleaned up after work. 1st class operation
USAF Retired
Response from the owner · 2 days ago
Your 5-star review means a lot to our entire team Ian. We’re glad we could help with your home service needs and appreciate you taking the time to recognize our work.
A
Adriana’s bracelets and lifestyle4 reviewsiTotal number of Google reviews Adriana’s has written across all businesses on Google Maps, not just this one.
We appreciate your review and your business Adriana’s. Knowing that we delivered a 5-star experience motivates us to keep improving and serving our community with care.
F
Frances Toole9 reviewsiTotal number of Google reviews Frances has written across all businesses on Google Maps, not just this one.
Thank you for the 5 stars and for allowing us to serve you Frances. We value your support and are committed to continuing to deliver the best service possible.
C
Cai2 reviewsiTotal number of Google reviews Cai has written across all businesses on Google Maps, not just this one.
Cassell brothers responded to my call quickly, they sent out Dalton who addressed my issue efficiently and effectively, he provided additional resources if problem ever occurs again. He is an absolute amazing technician.
Price assessment: Great price
Services: Plumbing leak repair
Response from the owner · 3 days ago
We’re happy to see your positive ratingCai. Our team works every day to earn the trust of our customers, and we’re glad we did that for you.
J
Justin LongshoreLocal Guide · 11 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Edited:
Tristan did a great job, found the issue very quickly. Problem solved within a few hours of calling this morning
Would call again, but please get rid of the AI
Price assessment: Reasonable price
Price: $800–1,000
Services: Plumbing pipe repair
Response from the owner · 4 days ago
Hi Justin,
Thanks for the feedback and for your business!
S
Scott ButtsLocal Guide · 19 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Allen did a great job, on time, quick, no problems.
Services: Electrical wiring installation
Response from the owner · a week ago
Your 5-star review means a lot to our entire team Scott. We’re glad we could help with your home service needs and appreciate you taking the time to recognize our work.
J
Jeff Collins6 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I called to make an appointment and within 30 minutes Samuel was at our house.
Samuel listened to our issue and took the appropriate steps to resolve.
He was very knowledgeable and helpful during his time.
Samuel is an outstanding person and technician. His attitude and attention to detail was excellent!!!!
Thank you
Price assessment: Great price
Price: $1–200
Response from the owner · 2 weeks ago
Hi Jeff, We appreciate the glowing feedback. Our team takes pride in doing the job right, and we’re happy to know your experience reflected that.
R
RHONDA VALLIANT8 reviewsiTotal number of Google reviews RHONDA has written across all businesses on Google Maps, not just this one.
