Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Cassell Brothers Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%100+7.1Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Cassell Brothers Home Services

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,702 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cassell Brothers Home Services is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cassell Brothers Home Services is better than 91% of drain cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cassell Brothers Home Services is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 47% of drain cleaning services.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cassell Brothers Home Services is better than 76% of drain cleaning services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Cassell Brothers Home Services for 8 kinds of job.

Cassell Brothers Home Services for garbage disposal repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$135–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 29
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Garbage disposal repair”

Deborah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional and very knowledgeable. Gave me options. Fixed the problem promptly without issue. Helped me carry heavy groceries in.

Paid $100–200Garbage disposal repair
Crystal5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robert was knowledgeable, curtieous and extremely helpful. I called after hours to schedule an appointment for the following day. Robert called before 9am and was on-site by 930. Exceptional service!

Paid $400–500Reasonable priceDrain cleaningGarbage disposal repair
Katedra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Greg just left after fixing our garbage disposal. He was beyond polite and explained everything clearly and concisely. With upfront pricing that includes tax. I'll definitely use them again. Great customer service.

Garbage disposal repair
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Greg was very knowledgeable and professional.

Garbage disposal repair
Veronica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marshall was absolutely excellent. He arrived when he said he would and with a big smile. He was professional and explained clearly what he was doing and the options for service I had to choose from. If the occasion arises that we need plumbing services again, we will definitely call on Marshall.

Paid $100–200Not sureGarbage disposal repair
JosephLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!! Technicians very professional and polite. Took the time to assess issue, worked up resolutions and then presented to me. Will definitely be using them again for any future plumbing needs.

Reasonable priceGarbage disposal repair
BrandieLocal Guide · 100 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I needed to get my Garbage disposal repaired. Glass fell into my Garbage disposal and it stopped working of course and the water from the dishwasher backed up into the sink. I was o happy that the technicians were able to come and assess the issue, and they provided me with viable options with upfront cost analysis…

Reasonable priceGarbage disposal repair
Lance6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marshall was professional and patiently explained each step. Highly recommend.

Toilet repairGarbage disposal repair
T15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had my garbage disposal removed and standard plumbing installed. Very professional. Quick. No mess. Would highly recommend.

Reasonable priceGarbage disposal repair
Sandra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Garbage disposal repair

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 62%Overpriced 10%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair152$239–$680
Plumbing pipe repair135$353–$1.4k
Plumbing leak detection91$205–$630
Plumbing leak repair90$248–$793
Drain cleaning61$248–$593
Faucet repair55$228–$585
Water heater installation54$1.2k–$2.5k
Shower repair26$209–$613

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