Experts Reviews · Company report
Cassell Brothers Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%100+7.1Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Cassell Brothers Home Services

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,702 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cassell Brothers Home Services is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cassell Brothers Home Services is better than 91% of drain cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cassell Brothers Home Services is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 47% of drain cleaning services.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cassell Brothers Home Services is better than 76% of drain cleaning services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Cassell Brothers Home Services for 8 kinds of job.

Cassell Brothers Home Services for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.91
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$205–$630
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 46
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 91 Google reviews tagged “Plumbing leak detection” · showing 20

Bonnie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Joshua was very professional, courteous, answered all of our questions, and thoroughly explained what he was doing in repairing/hooking up a gas line. We were very satisfied with Joshua's repair work, and he left us with peace of mind that it was done well and in a safe manner. I would recommend Joshua any day if…

Paid $400–600Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
DESLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a leak in my tub and it drove me crazy until O couldn’t take anymore. I called and asked for an appointment and same day Dalton was at my house 30min later. He was an absolute delight, knowledgeable, and fixed my issue quick. He also cleaned after himself and gave us some home tips as well. When I have another…

Paid $400–600Not surePlumbing leak detection
terryLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★

Dalton was very professional and honest. Nice young man.

Plumbing leak detection
Catherine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dalton Corley was flexible with my work schedule, polite, and knowledgable. He took his time and communicated with me every step of the way.

Plumbing leak detection
Johnny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We recently experienced a major water leak in our home that resulted in extensive water damage. Multiple rooms were flooded, the kitchen floor was saturated, and water was even coming out of the walls. When Dalton Corley with Cassell Brothers, LLC arrived, we initially believed there was a broken water line inside…

Great pricePlumbing leak detection
Jeff1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wanted to express my deepest appreciation for the professionalism and expertise exhibited by the two technicians you dispatched to my home. Shawn and Alex were outstanding from the initial estimate process thru the completion of the repair. I also wanted to thank your company for it's speed and attention to…

Paid $1,000+Not surePlumbing leak detectionPlumbing pipe repair
Ralph7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Called after 5 pm and had crew out at 9:00 am. Extremely happy with response

Paid $800–900Reasonable pricePlumbing leak detectionPlumbing pipe repair
ToddLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Alex Romero was my plumbing specialist and he was outstanding! Clear in all conversation and did a great job repairing a slab leak. He had a lot to do with drywall cutting, jack hammering, pipe repair and pouring concrete. Excellent repair and left the work area clean. Alex was impressive!

Customer photo from Todd's review
Paid $1,000+Not surePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
TimLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

As a fellow tradesman, I was exceptionally impressed with the level of service, professionalism, and knowledge displayed by these gentlemen—Alex, Collin, and Andrew. On January 1st, Alex and Collin responded on short notice to a first-floor ceiling leak caused by my second-floor bathroom. Alex worked diligently to…

Plumbing leak detection
Mr.Tibbs7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Austin did a wonderful job find the leak in my guest bathroom sink and replacing the faucet

Reasonable pricePlumbing leak detection
Tristan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Needed some plumbing done on a vanity sink, replaced the angle stops in 10 minutes and just had to wait for the glue to dry. He did both of them quickly. A little expensive but was in and out

Paid $500–600OverpricedPlumbing leak detectionFaucet repairService not listed
Diana7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very pleased with same day appointment and estimate. Greg was professional, courtesy and very helpful

Reasonable pricePlumbing leak detection
Debbie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Superior service from Bailey Hepner. Thank you so much for your help today!

Plumbing leak detection
MaryLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Had a leak upstairs bathroom that discolored kitchen ceiling. Meetze came out immediately. Arranged Rumsey to come out and tear out damage and get dryers installed. Mike walked me through procedure. Very impressed with him.

Paid $100–200Great pricePlumbing leak detectionPlumbing pipe repair
KRKLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh was awesome!!!! He arrived when he said he was going to, very professional, and was completely transparent with cost. We had a plumbing nightmare and he really helped us in our time of need. Would 100% recommend!

Paid $400–500Reasonable pricePlumbing leak detectionPlumbing pipe repair
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Thank you for great service. Replacing a water heater is never fun, Sunday was a cold day and the job took several hours. Prompt, neat, on time. Thanks guys.

Paid $300–400Reasonable pricePlumbing leak detectionFaucet installation
RichardLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Daniel was a well trained , professional, plumber who presented himself with great knowledge and professionalism. Very pleased with his work.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Travis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Garret with Meetze plumbing came out same day to find and repair a water leak in the bathroom wall. He did a great job locating the leak inside the wall with minimal wall damage. Very pleased with the service.

Customer photo from Travis's review
Paid $600–700Reasonable pricePlumbing leak detectionFaucet repairPlumbing leak repair
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Friendly and thorough service and very patient with explaining issues and solutions.

Paid $200–300Reasonable pricePlumbing leak detectionService not listed
BeeLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Collin was fantastic! Super sweet, professional, and a fast worker. He was able to confirm a leak detection for me and install my faucet. Am super happy and thankful for his service. Thank you Meetze for coming through for me again! Collin you are the best!!

Paid $400–500Reasonable pricePlumbing leak detectionFaucet repairFaucet installation

Show more plumbing leak detection reviews (71 more) →

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 62%Overpriced 10%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair152$239–$680
Plumbing pipe repair135$353–$1.4k
Plumbing leak detection91$205–$630
Plumbing leak repair90$248–$793
Drain cleaning61$248–$593
Faucet repair55$228–$585
Water heater installation54$1.2k–$2.5k
Shower repair26$209–$613

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