How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%100+7.1Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORECassell Brothers Home Services
Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,702 Google reviews
Report card
Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.
Reviews for your job
Customers hired Cassell Brothers Home Services for 8 kinds of job.
Cassell Brothers Home Services for plumbing pipe repair
Clear ✕All 135 Google reviews tagged “Plumbing pipe repair” · showing 20
Edited: Tristan did a great job, found the issue very quickly. Problem solved within a few hours of calling this morning Would call again, but please get rid of the AI
Joshua was very professional, courteous, answered all of our questions, and thoroughly explained what he was doing in repairing/hooking up a gas line. We were very satisfied with Joshua's repair work, and he left us with peace of mind that it was done well and in a safe manner. I would recommend Joshua any day if…
Wanted to express my deepest appreciation for the professionalism and expertise exhibited by the two technicians you dispatched to my home. Shawn and Alex were outstanding from the initial estimate process thru the completion of the repair. I also wanted to thank your company for it's speed and attention to…
Technician Alex Romero saved my day. Professional and hardworking. He wares the Cassell Brothers uniform with pride. The best phone call I made all year. I highly recommend Alex and the Cassell Brothers Home Services to all my family and friends.
Called after 5 pm and had crew out at 9:00 am. Extremely happy with response
Quality work. Professional and knowledgeable. Friendly and personable.
I busted a exterior hose spigot. The company sent out a plumber asap. Nice people. Reasonable prices. Honest money for honest work. You can't ask for more than that. 5 stars
Tristan came out today (a Sunday) and I had a great experience. I discovered a leak at my water meter, one which was fixed a few days prior by a different company. They weren’t open on Sundays, and I had previously used Metzee Plumbing (which has now merged into Cassell for my service area) for a Sunday emergency…
Alex Romero was my plumbing specialist and he was outstanding! Clear in all conversation and did a great job repairing a slab leak. He had a lot to do with drywall cutting, jack hammering, pipe repair and pouring concrete. Excellent repair and left the work area clean. Alex was impressive!
Had the best experience with Tristan. He came out right away and fixed my bathroom sink leak and installed braided lines. Thankfully, they offered the Military discount. Whole process took an hour and I am highly pleased with his manners and his expertise. Would definitely recommend them!
Very courteous, professional and friendly workers doing the plumbing.
Robert Shipley did an awesome job! Great customer service! Good personality!
Overall great service. Quick, yet thorough. Came quickly for a same day issue. Would recommend and likely to use them again in the future.
Had a leak upstairs bathroom that discolored kitchen ceiling. Meetze came out immediately. Arranged Rumsey to come out and tear out damage and get dryers installed. Mike walked me through procedure. Very impressed with him.
Great fast service, Thanks for all you do !
Meetze Plumbing is BY FAR the most efficient, up front and honest, caring, and friendly plumbing company that myself, my husband, and my Grandmother have dealt with. First, they don’t charge to come out and the quote/inspection is FREE. Robert came out and did our quote. He promised us the quote wouldn’t change…
Josh was awesome!!!! He arrived when he said he was going to, very professional, and was completely transparent with cost. We had a plumbing nightmare and he really helped us in our time of need. Would 100% recommend!
Andrew was professional and very personable. He provided me with education and recommendations to allow me to make informed decisions. He discussed different options for separate and package needs. My home is an older home. I trusted Andrew because of the quality of his questions about my home and the information he…
Daniel was a well trained , professional, plumber who presented himself with great knowledge and professionalism. Very pleased with his work.
Great customer service, knowledgeable, technicians, professional installation .
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 152 | $239–$680 |
| Plumbing pipe repair | 135 | $353–$1.4k |
| Plumbing leak detection | 91 | $205–$630 |
| Plumbing leak repair | 90 | $248–$793 |
| Drain cleaning | 61 | $248–$593 |
| Faucet repair | 55 | $228–$585 |
| Water heater installation | 54 | $1.2k–$2.5k |
| Shower repair | 26 | $209–$613 |
