Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Cassell Brothers Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%100+7.1Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Cassell Brothers Home Services

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,702 Google reviews

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Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cassell Brothers Home Services is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cassell Brothers Home Services is better than 91% of drain cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cassell Brothers Home Services is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 47% of drain cleaning services.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cassell Brothers Home Services is better than 76% of drain cleaning services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Cassell Brothers Home Services for 8 kinds of job.

Cassell Brothers Home Services for toilet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$702–$1.9k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 39
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 14 Google reviews tagged “Toilet installation”

alexander8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The team was available surprisingly fast! They worked quickly and had our bathroom back up and running the same day! Highly recommend Meetze Plumbing!

Drain cleaningToilet installation
ChrissyLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Greg showed up within an hour of us talking to the office. He was very nice, professional, and got the job done quickly yet efficiently. He came out for an estimate, but was able to go ahead and do the job right then and here. He did a great job and the toilets work perfectly. He also sealed the toilet base…

Paid $800–900Reasonable priceToilet installation
DavidLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Andrew did a great job and discussed all the options and gave straightforward recommendations prior to any work. I believe the rates that were charged were excessive. I understand paying for knowledge and skill but paying over $1600 for what was done was excessive.

Paid $1,000+OverpricedToilet repairFaucet repairToilet installation
SharonLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I would like to thank my plumber from Meetze Plumbing, Fred Morgan, for being professional & knowledgeable while replacing 2 toilets in my home today! I highly recommend Fred Morgan because he did an excellent job & also he kept me informed during the process! I will continue to use Meetze Plumbing for my plumbing…

Paid $1,000+Great priceToilet installation
Ronald7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Robert was a great help in fixing the problem that I was having and my mom and I are very grateful.

Paid $1,000+Reasonable pricePlumbing pipe repairFaucet repairToilet installation
Gail12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Pricier than I would have liked but Fred was very thorough and explained everything.

Toilet installation
MichelleLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marshall was sent out to help us with a leaking toilet. Long story short, our toilet was 20+ years old, and it was discontinued. This always made it difficult to get parts. This time was no different. Marshall gave us many options, and we decided to replace the toilet. He also gave us the worst case scenario of…

Paid $1,000+Reasonable priceToilet installation
Deborah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tristan was able to come out the next day to install a toilet after Lowe's installers had failed to show up two times in a row. He was prompt, very professional, and clearly communicated what he would be doing and what the cost would be before he ever began the work. He worked efficiently and finished in a…

Paid $600–700OverpricedToilet installation
Patsy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ben and Dale did a great job finding and fixing a plumbing problem, plus the toilet installation. They were thorough and polite. I would highly recomment Meetze Plumbing and will definately use them again.

Paid $800–900Reasonable pricePlumbing leak detectionToilet installation
Wilma2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tim Peeler did an awesome job replacing my toilet. He always explains what he is going to do before he starts and when the task is completed. He is polite and considerate. His assistant, Dave, was polite and curtious as well.

Reasonable priceToilet installation
KellyLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Daniel and his partner, I'm sorry I didn't remember his name, were great. Of courses my faucet wasn't acting up in front of him like it had been for me for months. And the ghost flushes and running toilets has gone on long enough. Daniel gave me several options and never pushed one over the other. They were here a…

Toilet repairFaucet repairToilet installation
terry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceToilet installation
Rosaa year ago★★★★★

Rating only, no written review.

Paid $1,000+Not sureToilet repairPlumbing leak detectionToilet installation
Mike3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Reasonable priceToilet installation

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 62%Overpriced 10%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair152$239–$680
Plumbing pipe repair135$353–$1.4k
Plumbing leak detection91$205–$630
Plumbing leak repair90$248–$793
Drain cleaning61$248–$593
Faucet repair55$228–$585
Water heater installation54$1.2k–$2.5k
Shower repair26$209–$613

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