Experts Reviews · Company report
Cassell Brothers Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%100+7.1Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Cassell Brothers Home Services

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,702 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cassell Brothers Home Services is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cassell Brothers Home Services is better than 91% of drain cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cassell Brothers Home Services is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 47% of drain cleaning services.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cassell Brothers Home Services is better than 76% of drain cleaning services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Cassell Brothers Home Services for 8 kinds of job.

Cassell Brothers Home Services for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.152
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$239–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.85%

All 152 Google reviews tagged “Toilet repair” · showing 40

NLocal Guide · 298 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had a positive recent experience with Cassell Brothers. I called on a Saturday for issues with one of my toilets. They were able to come out Sunday, which I thought was great, because it's pretty rare to have a plumber come out on a weekend; even the ones who market themselves as 7 days a week. Tristan came out…

Great priceToilet repair
JohnLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I return home on July 11, and to my surprise NO WATER!!!!! Jan Nieto was the plumber assigned to this job. He came with a plan. He explained to me every step he took. The last plumber was over worked, but he didn’t everything Jan did but he stopped at the problem. I think he would have corrected the problem had it…

OverpricedToilet repair
Kelly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Tristan went above and beyond to solve my plumbing issues that coincided with the replacement of a new floor. He is extremely efficient in his communication skills and his knowledge of plumbing skills. This was by far some of the most professional work I have received in ANY area of house renovations.

Paid $1,000+Reasonable priceToilet repairA/C system maintenance
Barbara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Darren is the best!!!! Highly recommended

Toilet repair
Tara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dalton Corley was professional, personal, and very helpful. A truly delightful technician. I recommend him to anyone!

Paid $600–800Reasonable priceToilet repair
richtgreen1Local Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Company staff is very courteous and professional. Keeps you in the loop at all times. Dalton Corley who serviced us for the two days he came to our house did an excellent job. Very friendly. Explained things thoroughly to us. Did an exceptional job taking care of our problems. Highly recommend him and Cassell Brothers.

Paid $400–600Reasonable priceToilet repairService not listed
DorisLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Fast,friendly, efficient

Paid $300–400Reasonable priceToilet repairHVAC system repair
Mar-Mar4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Andrew & Christisen at Cassell Bros. we're GREAT! They arrived the same day I called for the appointment, they were very professional, and they even improved upon the entry cap on the side of my home. BRAVO! 🎊 🎉 ~The Patterson Family

Paid $100–200Reasonable priceToilet repairDrain cleaning
MichaelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This vendor provided excellent customer service and advise as to how to rectify my plumbing issues. They ensured me an email with estimates and pictures for future business. I would gladly promote this business to my friends and family!! 😊

Reasonable priceToilet repair
BettyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Jared showed awesome customer service and skills, on time, explained every thing and cleaned up. Exceptional service. Thank you so much I will definitely be spreading the word, and I got an appointment right away. Thank you Jared & Meetze Plumbing

Paid $600–700Great priceToilet repair
Sherie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Austin was very professional and thorough with his repairs and his customer service.

Paid $200–300OverpricedToilet repair
ICBPenguin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Incredibly professional, done quick and with no damage when fixing the issue with toilet coming loose. Technician also kept the house clean by putting plastic coverings over his boots.

Paid $1,000+Toilet repair
CliffLocal Guide · 56 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service.

Paid $300–400Reasonable priceToilet repair
DebiLocal Guide · 122 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★

First let me say, the repair technician was very professional and answered all my questions without issue. My normal plumber was off and I needed this fixed today. Leaking toilets are bad. I'm giving the technician 4.5 stars. However, I am giving the company 3 due to the pricing quote. 619.00 with a 50.00…

Paid $600–700OverpricedToilet repair
DavidLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Andrew did a great job and discussed all the options and gave straightforward recommendations prior to any work. I believe the rates that were charged were excessive. I understand paying for knowledge and skill but paying over $1600 for what was done was excessive.

Paid $1,000+OverpricedToilet repairFaucet repairToilet installation
OliLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Josh R. was AMAZING!!! Extremely professional and knowledgeable. He fixed my son's clogged toilet, replaced a tub spout and shower head. I will definitely give Meetze Plumbing a call if I ever have any plumbing issues in the future.

Paid $400–500Not sureToilet repairShower installation
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Awesome experience with Will from Meetze plumbing! Very knowledgeable & fast friendly same day service! I will be giving them a call for future issues .

Paid $300–400Reasonable priceToilet repair
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Austin is very knowledgeable and was very nice; would welcome him back anytime

Paid $1,000+Great priceToilet repair
LillieLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I would highly recommend using Austin from Meetze Plumbing for any of your plumbing projects. He’s very knowledgeable, friendly and professional while performing any plumbing repair work for you.

Paid $300–400Reasonable priceToilet repair
Caroline17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Technician was friendly, professional and efficient. He arrived on time, and my repair was completed quickly. A good transaction.

Reasonable priceToilet repair
Pat9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very good

Paid $1,000+Reasonable priceToilet repair
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Collin was DREAT! Got the job done with no mess left behind.

Paid $1,000+Not sureToilet repairService not listed
sid1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Professional and exceptional service ! I will use for all my plumbing issues!

Paid $1,000+Reasonable priceToilet repair
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex was very knowledgeable and provided the best courses of action towards the problem at hand. He wasn’t pushy and a good job at thinking out the problem before starting the work.

Paid $400–500Reasonable priceToilet repair
Leanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Will was professional and very kind. He was knowledgeable and was able to fix the problem.

Paid $200–300Toilet repair
Ferdinand1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very professional and work completed in a timely manner. Plumbing problem solved. Over all excellent. Will recommend Meetze Plumbing to friends and family. Thank you Service Tech. - Jack Berg.

Paid $400–500Reasonable priceToilet repairFaucet repair
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Explained what the problem could be and options for fixing. Zach was clear in his presenting the solution process as well as being polite. Worked quickly and cleaned up after. I would definitely use him again if occasion arises.

Not sureToilet repair
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Garrett was great! He explained everything and did a fantastic job.

Reasonable priceToilet repair
Shayne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Will King did his job quick and professionally. Problem was fixed within an hour. Will call again for yearly service or if any issues arise.

Paid $600–700Reasonable priceToilet repairService not listed
Frank11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Meetze sent Mr. Jack Berg to handle our service call. Jack was on time, courteous, knowledgeable and efficient. We were completely satisfied with the experience and would recommend Meetze and Jack without reservation.

Toilet repair
Cheyrl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I appreciate the fine quality work that Mike Beasley did to repair the leaking valve below the toilet. Mike was personable and professional. Thank you for sending Mike.

Paid $500–600Great priceToilet repair
Silvannia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service was excellent

Paid $200–300OverpricedToilet repair
Keonde6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called midday thinking I’d have to wait until tomorrow. Not only was I able to get an appointment same day but the technician, Tristan, called me and was at my house within no more than 30 minutes. They accessed and fix my issue quickly and with zero hassle on my part. And the price was fairly reasonable, less…

Paid $200–300Reasonable priceToilet repair
Jane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fred was very knowledgeable and provided great customer service.

Paid $300–400Not sureToilet repair
Keith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

RJ provided excellent service and insight that helped us to make the best decisions. RJ is very personable and willing to listen and work with us. I have no complaints about the work. Meetze’s price could be better. I would hire them for my plumbing needs again and recommend them to others.

Paid $400–500Not sureToilet repair
Allison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Excellent as always!

Great priceToilet repair
Michelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great work as always

Toilet repair
Stacie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Greg was awesome! Knowledgeable,patient and polite!Fixed our toilets!Thanks Greg!

Paid $1–100Great priceToilet repair
Stacie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Greg was Great! Very polite,patient and knowledgeable! Fixed our toilets! Thanks Greg!

Paid $1–100Great priceToilet repair
ALocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I phoned at 5:45 pm on a Tuesday for a leaking emergency. The woman on the phone was a calming presence. She contacted someone who could come out that evening. Two minutes later,,Robert called to say he would be here in 8 minutes. He was and in less than 90 minutes, he was finished. Price was reasonable. Highly recommend.

Paid $300–400Reasonable priceToilet repair

Show more toilet repair reviews (112 more) →

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 62%Overpriced 10%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair152$239–$680
Plumbing pipe repair135$353–$1.4k
Plumbing leak detection91$205–$630
Plumbing leak repair90$248–$793
Drain cleaning61$248–$593
Faucet repair55$228–$585
Water heater installation54$1.2k–$2.5k
Shower repair26$209–$613

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