Experts Reviews · Company report
Cassell Brothers Home Services logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%47+6.6Replies to reviews 7%100+7.1Momentum penalty76−2.4Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Cassell Brothers Home Services

Augusta-Richmond County, GA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 61 drain cleaning services · 4.9★ from 4,702 Google reviews

Report card

Percentile vs other drain cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cassell Brothers Home Services is better than 92% of drain cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cassell Brothers Home Services is better than 91% of drain cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cassell Brothers Home Services is better than —% of drain cleaning services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 47% of drain cleaning services.C
47
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cassell Brothers Home Services is better than 76% of drain cleaning services.B
76
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cassell Brothers Home Services is better than 100% of drain cleaning services.A
100

Reviews for your job

Customers hired Cassell Brothers Home Services for 8 kinds of job.

Cassell Brothers Home Services for water heater installation

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Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#29 / 50
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 54 Google reviews tagged “Water heater installation” · showing 20

Tony7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The company performed exceptionally well and I highly recommend them.

Paid $1–200Great priceWater heater installation
Crystal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had a new hot water heater installed and brought up to code and a pressure regulator valve installed in the front yard on the water line. Also had the faucet handles and pipes in both showers replaced. Trayce and Dalton arrived about 9:00 am and worked all day until the jobs were completed. They were both…

Paid $1,000+Reasonable priceWater heater installationService not listed
NeeuqLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Greg and Dawton came to my home and observed the problem then provided options, and suggestions plus their input. I appreciate their service. Also, my dog liked them both.

Paid $1,000+Not sureWater heater installation
Zach4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great service. Stayed all day to make sure I had hot water after my old tank busted. Ask for Trayce! He was awesome. Highly recommend

Paid $1,000+Reasonable priceWater heater installation
Delores10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They did a good job

OverpricedWater heater installation
Javon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They installed a new water heater for me and informed me of everything they were going to do. They were very knowledgeable and kept me updated during the install.

Paid $1,000+Reasonable priceWater heater installation
Shabazz2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The technician was very knowledgeable of the products and options. He explained my options and gave me 3 options and explained each one thoroughly. He probably my water heater to code. Great technician!

Paid $1,000+Reasonable priceWater heater installation
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Greg and his partner did an awesome job on my water heater. Same day service. I paid exactly what he quoted. And he did exactly what he explained thoroughly.

Water heater installation
AngelaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Trayce Audet with Meetze came out the day I called, diagnosed the problem and was able to replace an old/malfunctioning hot water heater the same day. He was polite, professional and conscientious. Very pleased with the service.

Water heater installation
Sandi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Andrew did a great job. He was very professional and a pleasure to have in my home.

Paid $1,000+Not sureWater heater installation
Adrian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Greg provided exceptional service. He was able to provide a diagnostic test on our old, outdated water heater and provide the benefits of our new water heater. I would highly recommend him to our family and friends.

Paid $1,000+OverpricedWater heater installation
Larry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very happy with the new water heater and water heater shed. Great job on the installation

Paid $1,000+Reasonable priceWater heater installation
Jill6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Marshall was so helpful and kind. He did an excellent job replacing our sink drain and fixed the leak! And he was friendly and made us both feel very confident he knew his job well.

Paid $1,000+Not sureWater heater installationPlumbing leak detectionPlumbing pipe repair
LauraLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tristan was courteous and friendly as well as knowledgeable and efficient. We needed an emergency water heater replacement today on a Friday afternoon and he and Meetze Plumbing were able to take out our old unit, reroute water lines, and install a new tankless system by 7:30 or 8:00 this evening. We're so…

Paid $1,000+Reasonable priceWater heater installation
Kaytlin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I enjoyed working with Cody. He was personable and efficient. He replaced our water heater. The price was a bit of a shock. Meetze worked with our schedule. We called in the morning and had an appointment for the same afternoon. Replacement was done all in the same day. Definitely a good place to go if you are in need of a speedy repair.

Paid $1,000+OverpricedWater heater installation
Tony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The plumber, Fred Morgan, did an excellent job. He was prompt, courteous, and very knowledgeable. My only complaint was the price (over $3000).

Paid $1,000+OverpricedWater heater installation
Bill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great service!

Reasonable priceWater heater installationFaucet installation
babynsageLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

((RUN FROM THIS BUSINESS!)). DON’T WASTE YOUR TIME AND DEFINITELY NOT YOUR HARD EARNED MONEY!!! We definitely didn’t go with them!! Got an estimate today and it’s was $3,500 plus over at least 5 other local plumbing businesses for a standard water heater! The CSRA offers better, meaning all the local smaller…

OverpricedWater heater installation
Kramer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ben is great, effective communicator, hard working and takes care of all the tedious stuff for you and goes above and beyond to make good suggestions to help prevent issues before they can happen.

Paid $1,000+Water heater installation
Janet7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

While no one wants to face the reality of replacing a water heater, I’m grateful that Meetze Plumbing solved my problem the same day, demonstrating professionalism and kindness at every step in the process. Jerrod explained my options thoroughly and worked as long as it took to insure the job was complete and all the old parts hauled away. Thank you!

Paid $1,000+Water heater installation

Show more water heater installation reviews (34 more) →

Price

$529+5% vs typical drain cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 62%Overpriced 10%Not sure 12%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair152$239–$680
Plumbing pipe repair135$353–$1.4k
Plumbing leak detection91$205–$630
Plumbing leak repair90$248–$793
Drain cleaning61$248–$593
Faucet repair55$228–$585
Water heater installation54$1.2k–$2.5k
Shower repair26$209–$613

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