House cleaning service · Greenville, SC · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty72−2.8Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 52 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.8★★★★★336 Google reviews · 24 photos
90%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$176typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Castle Keepers 4.8 out of 5 based on 336 reviews, with the owner responding to 92 percent of them. Customers frequently praise the thoroughness of general and deep cleaning services, noting that staff members are punctual, professional, and attentive to specific household needs. Positive feedback often highlights fair pricing and consistent results from recurring cleaners. However, several low-star reviews describe negative experiences involving missed arrival times, incomplete cleaning tasks, and disputes over re-cleaning policies or staff conduct.
Google rating: 4.8 out of 5 from 336 reviews (90% five-star).
Reviews on this page: 336 Google reviews (302 with written comments, 4 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 19, 2026.
Service: Property Cleanup Service serving Greenville, South Carolina.
Data from Google, last updated October 27, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Castle KeepersProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Castle Keepers: 79/100 on this factor. Category median: 94.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Castle Keepers: 70/100 on this factor. Category median: 94.B
70
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Castle Keepers: 72/100 on this factor. Category median: 99.B
72
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Castle Keepers: 88/100 on this factor. Category median: 100.A
88
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Castle Keepers: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Castle Keepers: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
336 Google reviews we collected
4.8of 5
5 stars30290%
4 stars154%
3 stars31%
2 stars21%
1 star144%
Praise vs complaints
Phrases our text analysis found in 302 written reviews
97%praise
Praise45197%
Complaints123%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1926%
Reasonable4968%
Overpriced23%
Not sure23%
$176-13% vs typical property cleanup services
Middle half of what 56 customers paid ($153–$198) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results18139%
Staff & attitude11425%
Speed & response6213%
Would recommend5813%
Honesty & trust194%
Communication153%
Price & value143%
What customers talk about
We read 302 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone who does the cleaning does an excellent job.”
“Castle Keepers work has been inconsistent and sloppy since the beginning.”
“We have used other housekeepers before but we find Castle Keepers and Bailey to be the best and highest quality of professionalism.”
“Caught being very rude and condescending on camera.”
“The Cleaning Representative was excellent, very thorough and efficient.”
“Very please with the service and highly recommended them.”
“Bailey is reliable, trustworthy, and does a fantastic job with our house.”
“Good communication, attention to detail and good overall cleaning service.”
“Castle Keepers is worth every penny (and they are budget friendly!”
“…was the first time and after the higher first cleaning price with no reasonable adjustments.…”
People customers mention
Cleaners5 reviews
Hilarie5 reviews
Kellie5 reviews
Sandra5 reviews
Johnson5 reviews
Bailey4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Castle Keepers for 5 kinds of job. Pick one to see what they paid and said.
TheodoreLocal Guide · 155 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Bailey's beloved by all of the members of our family. She has done an outstanding job of maintaining our home while adjusting to our schedule and our lifestyle. We are so lucky to have her and Castle Keepers in our lives. My wife and I both work long stressful jobs however when we come home and see our home…
Paid $150–200Reasonable priceGeneral housekeeping
Carolyn8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
The Cleaning Representative was excellent, very thorough and efficient. She was polite, very nice and professional. I could not have asked for better service. Looking forward to our next visit.
Sarah7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Thank you to Kayla S. She does a great job! She listens to what I would like her to do. She is reliable. She’s very friendly!
Laura8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sarah W. came today and did an amazing job on our house. It is such a relief to come home to the house being better than we left it. She even arranged the stuffed animals in my girls’ rooms adorably and emptied the litter box trash, which I never leave for cleaners but forgot to do with our first days of school…
Paid $250–300General housekeeping
Kay4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
I am totally happy with the service l received from Castle Keepers. I will highly recommend them.
Paid $150–200Reasonable priceGeneral housekeeping
Gayle8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Savannah did an exceptional job cleaning my home. I had had lots of company since the last cleaning and she noticed even the out of the way places I had missed, going above and beyond to leave everything spotless. And, she was friendly, polite, and very personable, and I enjoyed meeting her and chatting with her. I…
House was clean really good by Kimberly. Everyone who does the cleaning does an excellent job. Things a put back where they belong after they were moved for cleaning. Very please with the service and highly recommended them.
Price assessment: Great price
Services: Standard cleaning
Response from the owner · a year ago
Audrey, Thank You so much for the wonderful feedback! Kimberly—and our entire Castle Keepers team—will be thrilled to hear your kind words. We take pride in leaving every home spotless and exactly the way you like it, so it’s great to know you noticed the care we put into replacing items after cleaning. We’re delighted you’re pleased with our service and sincerely appreciate your recommendation. Looking forward to keeping your home sparkling again soon!
TEAM CASTLE KEEPERS!!!
Susan MannLocal Guide · 26 reviewsiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Another great cleaning job. Such a pleasure to have Savana in our home.
Price assessment: Great price
Price: $100–150
Services: General housekeeping
Response from the owner · 8 months ago
Thank you so much for your kind words! We’re so glad to hear you had another great experience and that Savana is such a pleasure to have in your home. She really enjoys taking care of our clients, and we appreciate you trusting us with your cleanings.
Subbi Mathur11 reviewsiTotal number of Google reviews Subbi has written across all businesses on Google Maps, not just this one.
Awesome job by Courtney! True dedication. Great work! I appreciate your service! Keep it up!
Price assessment: Reasonable price
Services: Standard cleaning
Response from the owner · Edited 4 months ago
Subbi, Thank you so much for the kind words and for taking the time to leave a review! We are so happy to hear that COurtney provides you with such consistent service. 5 out 5 is awesome! We can't wait to see you for your next cleaning.
Theodore Darid MauroLocal Guide · 155 reviewsiTotal number of Google reviews Theodore has written across all businesses on Google Maps, not just this one.
Bailey's beloved by all of the members of our family. She has done an outstanding job of maintaining our home while adjusting to our schedule and our lifestyle. We are so lucky to have her and Castle Keepers in our lives. My wife and I both work long stressful jobs however when we come home and see our home beautifully cleaned it makes us both very happy inside. We have used other housekeepers before but we find Castle Keepers and Bailey to be the best and highest quality of professionalism.
Price assessment: Reasonable price
Price: $150–200
Services: General housekeeping
Response from the owner · 2 months ago
It means so much to hear that Bailey has become such a valued part of your family’s routine and that she helps make your home a more relaxing place after busy, stressful days.
Bailey’s professionalism, flexibility, and genuine care for her clients are exactly the qualities we look for in our team, and we’ll be sure to share your kind words with her. Thank You for chosing Castle Keepers, we appreciate your recognition of the high-quality service we strive to provide every day.
Kathy Cadwell15 reviewsiTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
The Cleaning Representative was excellent, very thorough and efficient. She was polite, very nice and professional. I could not have asked for better service. Looking forward to our next visit.
Price assessment: Great price
Price: $150–200
Services: General housekeeping, Deep clean
Response from the owner · 2 months ago
We're so glad to hear you had such a positive experience. Our team is committed to delivering thorough, reliable, and professional service on every visit, and it's great to know we exceeded your expectations. We truly appreciate the opportunity to care for your home.
ROBERT CASTIGLIA7 reviewsiTotal number of Google reviews ROBERT has written across all businesses on Google Maps, not just this one.
Thank you to Kayla S. She does a great job! She listens to what I would like her to do. She is reliable. She’s very friendly!
Price assessment: Reasonable price
Price: $100–150
Services: General housekeeping
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: General housekeeping
Response from the owner · 2 years ago
Sarah, Thank you for taking the time to submit your review. We are excited to hear that Jasmine is doing a good job for you. We want to ensure that you are receiving a pleasant experience and always appreciate any feedback you may have. We love making our customers in Simpsonville SC happy!
Best Wishes for a Healthy and Prosperous 2024!
The Team at Castle Keepers House Cleaning
Michael Baker2 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Bailey is reliable, trustworthy, and does a fantastic job with our house.
Price assessment: Reasonable price
Services: General housekeeping
Response from the owner · 2 weeks ago
It means a lot to know that Bailey has earned your trust and consistently takes great care of your home. Reliability and quality are exactly what we want every visit to provide. We appreciate you trusting Castle Keepers with your home.
Craig BrockwayLocal Guide · 27 reviewsiTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
1st time we've used Castle Keepers. Savanah did a great job.
Services: General housekeeping
Response from the owner · 2 weeks ago
Thank you for choosing Castle Keepers! We’re so glad to hear that Savanah did a great job. We’ll be sure to share your kind words with her. We appreciate your business and look forward to taking care of your home again!
