Analyzing 5,809,4735.8M ReviewsFor 16,01116K Experts

Experts Reviews · Company report
Castle Keepers logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%70+17Value 14%88+12.4Replies to reviews 7%100+7.1Craft & service penalty72−2.8Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE

Castle Keepers

Greenville, SC · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #42Position by Experts Score among all companies we track in this category. of 52 property cleanup services · 4.8★ from 336 Google reviews

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Report card

Percentile vs other property cleanup services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Castle Keepers is better than 79% of property cleanup services.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Castle Keepers is better than 70% of property cleanup services.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Castle Keepers is better than 72% of property cleanup services.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Castle Keepers is better than 88% of property cleanup services.A
88
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Castle Keepers is better than 100% of property cleanup services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Castle Keepers is better than 100% of property cleanup services.A
100

Reviews for your job

Customers hired Castle Keepers for 5 kinds of job.

Castle Keepers for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$233–$506
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Deep clean”

Carolyn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The Cleaning Representative was excellent, very thorough and efficient. She was polite, very nice and professional. I could not have asked for better service. Looking forward to our next visit.

Paid $150–200Great priceGeneral housekeepingDeep clean
Katy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Recently hired Castle Keepers to do a deep cleaning of my two story home to prepare it to be listed for sale. All the ladies, Michell, Annette, Harley and Brianna were Amazing and very thorough with their deep cleaning of my home. I would highly recommend each of them as they were very professional and didn’t miss a…

Paid $500+Great priceDeep clean
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sarah did a great and thorough job. She was very pleasant and professional.

Deep clean
JimLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We are very pleased with the work that Castle Keepers has done for us. Precious is very conscious of the work that is being done. She is very courteous ,and a very positive attidude.She is always on time. This ol'e world need's a lot more "Precious" . Thank you Precious,and Castle Keepers. Respecfully, Jim Smith, Jr. Spartanburg,S.C.

Paid $100–150Reasonable priceGeneral housekeepingDeep clean
Bev5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Castle Keepers are the best! The house feels clean and comfy.

Paid $150–200Reasonable priceGeneral housekeepingDeep clean
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Wonderful experiences! Cleaning is thorough and always done to our satisfaction. We love Rashida and she is such a pleasure to work with.

Paid $200–250Reasonable priceGeneral housekeepingDeep clean
Gregory4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Haley, with Castle Keepers, was amazing ! She came in and got straight to business . Our home smells and looks refreshing . Highly recommend the service !

Paid $100–150Reasonable priceGeneral housekeepingUpholstery cleaningDeep clean
MarcieLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Natalie and Lucy did a great job cleaning our house today! They were thorough and very sweet to our dog.

Great priceGeneral housekeepingDeep clean
Sandra6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

She always do a great job with my home!

Paid $100–150Reasonable priceGeneral housekeepingDeep clean
Samantha8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alex was so polite & efficient. Very accommodating to our needs. The house feels so good. Will highly recommend!

Paid $150–200Reasonable priceGeneral housekeepingDeep clean
Tonya1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Laurel, Margaux, and Laurie did a FANTASTIC job on our home. It was a huge deep clean (4800 sq. ft.), and they were thorough and professional. As it was such a big job, Kayla and Mel came in later to help and worked late. Laurel and Kayla returned the next day to complete the agreed upon work.

Deep clean+ Quality+ Professionalism
Candy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The girls of castle keeper's are wonderful, cheerful and always take pride in their work.

Deep cleanGeneral housekeeping
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Corrine was the absolute best! She works incredibly hard and pays great attention to detail. I loved her services.

Deep cleanStandard cleaning+ Professionalism
Zoya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Corrine is thorough and does an amazing job.

Deep cleanStandard cleaning+ Quality
Lucy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have used Castle Keepers twice and I am so pleased with them. Corinne did an absolute fantastic job. She was professional and took the time to do the job. If you are in need of good housekeeping give Castle Keepers a try, I assure you won't be disappointed.

Deep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They always do a great job. Very thankful for this service. Love that they even vacuum out my dogs’ crates.

Deep cleanStandard cleaning
Zachary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Deep clean+ Quality+ Professionalism+ Value
Tate5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Quality+ Professionalism+ Value
Chris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Deep clean+ Responsiveness+ Punctuality+ Quality

Price

$176-13% vs typical property cleanup services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 68%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General housekeeping87$139–$196
Standard cleaning20$139–$196
Deep clean19$233–$506
Upholstery cleaning2—
Moving-related cleaning2$227–$614

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