HOUSE CLEANING SERVICES · MONCKS CORNER, SC
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%7+2.4Reliability 15%27+4.1Craft & service 20%2+0.4Value 10%3+0.3Momentum 8%99+7.9Track record 7%91+6.4Accountability 5%74+3.7Experts Score= 25Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.25SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%7+2.4Reliability 15%27+4.1Craft & service 20%2+0.4Value 10%3+0.3Momentum 8%99+7.9Track record 7%91+6.4Accountability 5%74+3.7Experts Score= 25Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.25SCORECastle Keepers House Cleaning of Charleston
Better than 6% of house cleaning services · #47 of 50
4.7★283 Google reviewsGoogle star rating as shown on Google Maps.
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yrs (avg 2.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Castle Keepers House Cleaning of Charleston for upholstery cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 2 Google reviews tagged “Upholstery cleaning”
★★★★★ Madeline · 6 months ago
Tamera, thank you so much! Our home looks cleaner than it ever has. You truly went above and beyond! We appreciate your attention to detail, efficiency, and kindness!
Reasonable priceUpholstery cleaningDeep clean
★★★★★ Madeline · 9 months ago
Overjoyed! When I walked in our home after the clean it felt like I was in a home make over show. Our home feels like a home again and we could not be happier. We are so excited to work with Castle Cleaners! Great service from scheduling to finish!
Reasonable priceInterior & exterior window cleaningGeneral housekeepingUpholstery cleaning
vs category
Blue = Castle, grey = house cleaning services average
Rating over time
Price
$193-30% vs typical house cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Great price 20%Reasonable 63%Overpriced 3%Not sure 14%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%7+2.4Reliability 15%27+4.1Craft & service 20%2+0.4Value 10%3+0.3Momentum 8%99+7.9Track record 7%91+6.4Accountability 5%74+3.7Experts Score= 25Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
7
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
27
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
2
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
3
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
99
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
91
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
74
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+6 / −1
Professionalism
+5 / −1
Responsiveness
+5 / −0
Punctuality
+4 / −1
Value
+3 / −2
