Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts

Experts Reviews · Company report
Castle One Rotary Steam Carpet Restoration logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%40+9.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty48−5.2Momentum penalty0−10Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Castle One Rotary Steam Carpet Restoration

Memphis, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #293Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 662 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Castle One Rotary Steam Carpet Restoration is better than 78% of carpet cleaning.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Castle One Rotary Steam Carpet Restoration is better than 40% of carpet cleaning.C
40
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Castle One Rotary Steam Carpet Restoration is better than 48% of carpet cleaning.C
48
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Castle One Rotary Steam Carpet Restoration is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Castle One Rotary Steam Carpet Restoration is better than 0% of carpet cleaning.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Castle One Rotary Steam Carpet Restoration is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Castle One Rotary Steam Carpet Restoration for 8 kinds of job.

Castle One Rotary Steam Carpet Restoration for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.59
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#175 / 224

All 59 Google reviews tagged “General carpet cleaning” · showing 20

TabithaLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best pet carpet cleaning company in Memphis, TN.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Quality+ Professionalism+ Value
Yolanda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When I moved my furniture out in preparation for the new furniture, I was able to see evidence of human and dog accidents. I was considering pulling up the carpet and going with hard wood but wasn’t ready to create another bill just yet. I was fooling around on the computer looking up carpet cleaners in the area. I…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Carl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great pet carpet cleaning services I was truly impressed with the equipment and professional work done in my home. Thanks Castle One Rotary Steam Carpet Restoration.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
901.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great local carpet cleaning company

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Deshun1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The best pet stain and odor removal company in Memphis. He is incredible!!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Leith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

This company does incredible pet stain and odor removal services. Beyond impressed with the overall equipment and service.

General carpet cleaningMattress cleaningPower/pressure washing+ Responsiveness+ Punctuality+ Quality
Joshua4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great cool company for pet stains and odor removal services, unbelievable equipment!!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
Jonny1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best carpet cleaner in Memphis.,!!!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning
Gerald1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Best steam carpet cleaner in Memphis!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Rodneisha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service. Carpet looks amazing now!

Customer photo from Rodneisha's review
General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Lashay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I Was Having A Conversation With A Friend And A Young Lady Heard Me Telling My Friend That I Had Stains In My Carpet Due To Heavy Trafficking Of House Guest And Party Accidents And The Young Lady Recommended Darion With Castle One Carpet Cleaning & Restoration And I Thank Her For That Recommendation My Carpet Looks And Smells Brand New … Lunda Flynn

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Marquis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The best pet stain and odor removal company in Memphis, incredible equipment for pet stain removal services, and the best part of all my carpets look great and smell like new.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Brandon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The mattress cleaning services are top notch all of my stains were removed.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My carpet has been in place for 20 years with minimal cleaning and a multitude of pet accidents. I just wanted it clean for the babies to play on over the holiday and really didn’t think anything would get out the stains that had not come out after repeated attempts. Darion said he would restore the carpet not just…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Zachary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best local Memphis Carpet Cleaning Company!!!

General carpet cleaningDrapes & curtain cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Spencer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My dog was sick and I called Castle One Rotary Steam Carpet Restoration they are the best pet stain and odor removal company in Memphis.

Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Obie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best carpet cleaner in Memphis.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
wahib6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Best pet carpet cleaning company in Memphis. I highly recommend this carpet restoration company.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Melody5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Mr. Castleberry has certainly earned his certifications and is putting his knowledge to great use. My carpet look new and smell so good. I just bought my home and didn’t know the history but suspected the previous owners possibly had pets and the house was empty prior to me moving in with possible rodents. In…

Customer photo from Melody's reviewCustomer photo from Melody's reviewCustomer photo from Melody's reviewCustomer photo from Melody's review
General carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Mac1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great local Memphis carpet cleaning company for pet stain and odor removal services.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (39 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning59$164–$340
Pet stain & odor removal54$158–$384
Area rug cleaning48$183–$453
Upholstery cleaning36$189–$384
Carpet steam cleaning21$176–$377
Mattress cleaning18$114–$286
Drapes & curtain cleaning15$176–$705
Power/pressure washing13—

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