Castle One Rotary Steam Carpet Restoration

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Thanks We Appreciate Your Review As Expand In Throughout Central Mississippi!

He stated that he wanted a price quote and I told him that quotes are based on the information given to me like the size of the couch, how dirty it is, spots, stains, and if pets have been on the couch.I asked him where did the couch come from because he refused to give me the history of the couch and the reason for needing it cleaned. Customer service is getting the proper information to guide the potential clients in the right direction of services needed. He starts yelling at me and stating that the couch was given to him by a friend. I mentioned to him again that everything has a history and the history is needed to give him a quote. I help potential clients with quotes on a daily basis and I never ask if they want me to do the service. I got certified so that I could give professional service where I am needed and respected. He would have needed 2 quality couches that he cared about and 3 to 4 rooms of premium carpet in order to make sense for me to drive over 200 miles each way plus pay a deposit before I accepted the job. I don't service price comparison shoppers and they are the only ones who leaves me reviews all stemming from them so-called wanting a quote but not one has ever told me the conditions of the affected items they become rude and start telling a certified cleaner and business owner what they want which personally and professionally has nothing to do with me. I told him that I am in Jackson Mississippi setting up a new location and that I was out of the area. If he would have stated that he wanted me to do the service I would have stated upfront that I am in Jackson Mississippi and that it wouldn't make good business sense to drive 200 plus miles to clean one couch and I would have given him a referral and told him to tell either of the 2 cleaning services that I sent him and they would have gladly serviced him, or I would have given him the option to schedule around the time that I come for other jobs. I referred 5 small services out last week because I am out of the area and the potential clients couldn't wait until I returned for my scheduled services in the area. I am IICRC Certified in Restoration and we are trained to be honest and transparent and to only put out good reliable information. He refused to give me any information about the history of the couch and stated that he just wanted the couch cleaned. There is upholstery cleaning companies in Marion Arkansas and he could have simply called them. The phone conversation never had any steam because I was not going to drive 200 plus miles to clean a couch that his friend gave him, and he stated that he only wanted a estimate. I refer potential clients to 2 cleaning companies that I know does professional work when someone asks me, but he was rude and yelling at me and I wouldn't feel safe working behind closed doors near him, or referring him to any other cleaning comrads. He so-called runs a construction company so understands what a job scope is. It's information given to you to assess the price of a service. Once again he stated that he only wanted a quote and I tried to politely help him with that quote. It wouldn't make good business sense to drive from Jackson MS to Marion Arkansas to clean his second hand couch and I never had any intentions of doing so hence the conversation never had any steam. I tried to get as much information possible so that I could give him a honest quote. I have thousands of pictures on Google and wether the house was 10 to 15,000 square feet, starter home, or apartment I gave the citizens of Tennessee, MS, & Arkansas the same respect. A certified cleaner will only work where we are respected and you can't expect a quote and you refuse to give information about the scope of a service. Castle One Rotary Steam Carpet Restoration is a organic enzymes restoration care company & you have to care first as a potential clients. I am qualified when you call and price comparison shoppers want you to be happy they called.

They wanted a quote and this is simply how a professional cleaner finds out how dirty the items are to give a transparent quote for the scope of work that needs to be done. Soiling conditions come in light, moderate, and heavily soiled. I have over 25 years in deep cleaning experience, and she wouldn't tell me how dirty it was, but instead told me how to get the range of how dirty a item was after refusing to be transparent. The gentleman on the phone stated it was very dirty when I asked from a scale of 5 to 10. I then asked them to inform me about spotting and stains, which are a separate add on services. At that point he realized he didn't want to pay a professional rate and ended the call. This is a certified deep cleaning company & I must remain honest about the information that I put out. I am also recovering from injuries sustained in a catastrophic car accidents and couldn't service them, and have been in central Mississippi over 300 miles away from Memphis for months seeing medical specialists here to make sure that I heal properly & have no lingering conditions. I was truly trying to help them with a quote that they called looking for. Upholstery cleaning prices, and the prices of other professional cleaning services are also public information and can be found throughout the Internet. Your quote doesn't have to come from this company. But no good deed will go unpunished. She did say she was looking for a quote, right??? She obviously wanted more than a quote and this is why instead of ending the call & finding a professional as she so called said, she left a sour grapes review. My one star reviews doesn't come from lack of cleaning experience They come from price comparison shoppers who pretend to want a quote when they really want me to work at a deep discounted price. I never wanted to service no price comparison shopper who called looking for a quote. I have only tried to help them with a quote.

She is a Memphis real estate agent, they have a plethora of carpet cleaners to call, Memphis how many agents do you know showing houses in Memphis, and don't have access to carpet cleaners, and not taught about pet restoration enzyme cleaning? Why she didn't call one of them. Because general carpet cleaning agitates pet bio conditions, and it is illegal to use carpet cleaning chemistry for anything except carpet cleaning. These conditions are deal breakers for selling houses. I save home sellers & buyers from tearing out carpets daily, so they can save thousands of dollars moving forward on home sales. This is sour grapes and slander. I reserve the right to decline anyone service. #1 she purchased a Yorkie 2 weeks ago. Restoration fact small dogs spray 2 gallons of urine in carpets minimum a year. Carpet Restoration and Carpet Cleaning are different industries. I asked if she owned a pet she replies yes, but I'm getting new furniture and I moved my dresser and realized my carpets needed cleaning. I explained to her that her dog was stressed out from being in a new environment and was spraying/trashing the carpets. I am IICRC certified to know this. Away from that there is dog slobber, paw oil, fur oil, and other bio-hazards that present. This by no means is carpet cleaning, if you have money for new furniture, dogs, and whatever else, you can not dial up and think a certified restoration contractor is going to risk his health, along side of doing hundreds of dollars in restoration remediation cleaning for carpet cleaning wages. You should thoroughly research pet ownership before buying pets. Professional enzyme pet restoration carpet cleaning comes along with it. I only restore for responsible pet owners. I took a oath to promote health and safety, not to compete with Memphis carpet cleaning companies. Had she not been combative about what she needed, I would have informed her that a pet stress organic enzyme was needed to remove the bio, in some cases I have order this enzyme. But she read my reviews and planned on extorting me for remediation cleaning or leaving a negative review. Google asked before leaving the review, did you do business with this company. I declined her service. Memphis you can not buy pets, allow them to trash your carpets, spend your money however you like, call me into bio-hazards situations. I have won awards for carpet cleaning from multiple sources for past 4 years. I am (IICRC) S-500 Certified in water damage restoration the standard for carpet & water damage. If she knows so much, whoever she trusts should put a restoration truck in her yard, and antimicrobial restore her carpets. I am going to ask Google to take this review down, but if not, we use it as educational purposes. Spend your money how you like, but everyone isn't meant to have house pets. Also she is supposed to be a real estate agent here in Memphis, so she is well aware of the type of restorative cleaning needed if you own a pet. She also admitted only after I explained why her new puppy was trashing her carpets that urine was present. Estimates are $100.00, but if you set off red flags we are trained to decline service. No one who means you well will call up ask, how are you doing, and proceed with toxic behavior, I pass on being behind closed doors with you. We are given a ethics class for to keep us safe.

Thanks we appreciate your support at Castle One Rotary Steam Carpet Restoration Memphis's #1 Rated Professional Deep Steam Cleaning Company For Pet Carpet Cleaning, Technical Upholstery Cleaning, And Tile Cleaning.

Thank you so much for this review, Eric. We always do our best to provide quality carpet steaming services to our clients and are happy to help.

Thank you, Denero. Our team is always happy to see quality reviews like this one that help others to see that we provide quality services here at Castle One Rotary Steam Carpet Restoration.

Thank you for this 5-star review, Mario. We really appreciate it! Our team is trained to deliver amazing results to our community and reviews like this one help us to see that we are doing a great job at that.

Thank you for this quality review, Gloria. Castle One Rotary Steam Carpet Restoration is always here to provide amazing services to our community.