Carpet cleaning service · Memphis, TN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%99+25.8Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#112 of 294 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 62%
5.0★★★★★50 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently report that Donald's Carpet Cleaners in Memphis provides punctual, professional service with effective results for removing pet stains, odors, and heavy dirt. Reviewers highlight the team's clear communication, fair pricing, and willingness to handle additional tasks like upholstery, tile, and water extraction. The company maintains a perfect five-star rating from fifty reviews, though the owner has not replied to any customer feedback.
Google rating: 5.0 out of 5 from 50 reviews (96% five-star).
Reviews on this page: 50 Google reviews (49 with written comments).
Owner responses: the business replied to 0% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Donald's Carpet CleanersCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Donald's Carpet Cleaners: 96/100 on this factor. Category median: 96.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Donald's Carpet Cleaners: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Donald's Carpet Cleaners: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Donald's Carpet Cleaners: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
50 Google reviews we collected
5.0of 5
5 stars4896%
4 stars24%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
100%praise
Praise170100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1554%
Reasonable1346%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3521%
Staff & attitude3219%
Would recommend2515%
Speed & response2414%
Price & value2112%
Communication1710%
Honesty & trust169%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Donald's Carpet Cleaners did a fantastic job cleaning my carpet.”
“I had not had my carpets professionally cleaned in a long time, and during that whole period I mainly used a spot cleaner for little stains and spills.”
“If your carpets are stained, dull, or just overdue for a deep cleaning, I would definitely recommend scheduling an in-home carpet cleaning service in Memphis.”
“Nathan arrived on time, measured the carpeted rooms, explained the pricing clearly, and gave me a fair quote.”
“He was fair, straightforward, and explained the final quote clearly for removing the pet stains and deep odor from the carpet fibers.”
“Robert was very kind, generous, and easy to work with, which made the experience even better.”
“I booked them for a move-out carpet cleaning at a rental, and I honestly expected at least some stains to stay and thought the carpet might still look worn.”
People customers mention
Jaime5 reviews
Duane5 reviews
Robert4 reviews
Nathan4 reviews
Marc4 reviews
Josiah4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Donald's Carpet Cleaners for 4 kinds of job. Pick one to see what they paid and said.
Philip3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Absolutely 5 stars! If you have carpet or area rugs, you need Donald's Carpet Cleaners on speed dial. i have two hand woven rugs from my military days that had never been professionally cleaned and had been through a busy family life, several moves, heavy foot traffic, and all the usual wear that comes with that.…
Reasonable priceCarpet steam cleaning
Todd3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
i recently moved to Memphis and bought a home, and i needed the carpets cleaned before my furniture arrived a few days later. i called for a quote, and they gave me a fair price right away over the phone for carpet cleaning and tile and grout service. robert and jaime stayed late to fit my schedule and made sure the…
Great price
Bryce1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Great job from Donald's Carpet Cleaners. marc was an excellent technician and really knew carpet cleaning well. The service was quick, taking about an hour to clean, and the carpet dried in around an hour and a half, which was perfect for the warm Memphis weather. The floors were not soaked or overly wet, and the…
Reasonable priceGeneral carpet cleaning
Jaime5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We have used carpet cleaning services before, but this was by far the best experience we have had. Jaime provided outstanding service and made our carpets look almost new again. He was able to remove pet stains that other carpet cleaners had left behind, and the whole carpet looked fresh, clean, and well cared for…
kate1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I can't say enough good things about the carpet cleaning company and their team. Marc and Robert were incredibly professional, friendly, and showed true care for their customers. We needed help with an area rug that got pretty dirty from our family pet, and they made the whole process so easy. Even during a very…
Reasonable priceGeneral carpet cleaning
Ethan1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
My carpets were in rough shape from having a new puppy who still has accidents, plus four teenagers who never remember to take off their shoes. The floors were really looking bad! Nathan from Donald's Carpet Cleaners arrived right on schedule and greeted me in the morning. By the time I got home later that day, the…
Great priceCarpet steam cleaningGeneral carpet cleaning
I had not had my carpets professionally cleaned in a long time, and during that whole period I mainly used a spot cleaner for little stains and spills. I also used it on my microfiber furniture for things like chocolate, crayon marks, and everyday messes, and it worked very well. It cleaned as expected, did not leave any sticky residue behind, and the spots did not come back in the same area. Because I had such a good experience with the spot remover, I decided to look into having my carpets cleaned in my home. I was happy to find a local carpet cleaning service in Memphis and called for pricing and scheduling. After speaking with Robert, I was able to take an open afternoon appointment, which made the whole process very easy and convenient. Nathan arrived on time, measured the carpeted rooms, explained the pricing clearly, and gave me a fair quote. Since I have a toddler and know there will always be more foot traffic, spills, and stains, I chose to add a sanitizer treatment and stain protection for extra peace of mind. It felt like a smart choice for keeping the carpet fibers cleaner longer in a busy home. Nathan did an excellent job. He was polite, careful in my home, and very respectful around my daughter. He paid close attention to the heavier traffic areas and to the spots that were harder to remove. When the carpet cleaning was finished, the carpets looked refreshed, bright, and close to new again. The whole house felt cleaner, and the carpet had a fresh, well-cared-for appearance. I also appreciated that he was knowledgeable and took time to answer my questions about the cleaning process, dry time, and how to maintain the carpets between visits. There was no pressure to buy extra services, which I really valued. If your carpets are stained, dull, or just overdue for a deep cleaning, I would definitely recommend scheduling an in-home carpet cleaning service in Memphis. I only wish I had done it sooner.
Price assessment: Reasonable price
Services: Upholstery cleaning, Pet stain & odor removal
Kristi Andrade2 reviewsiTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
I really wish I had taken before pictures because the carpet cleaning results were incredible. They removed every spot from the carpet, including several red drink stains, wine marks, and some very dark gray and black stains that I could not even figure out. I booked them for a move-out carpet cleaning at a rental, and I honestly expected at least some stains to stay and thought the carpet might still look worn. Instead, the carpet looked fresh, bright, and almost like new after the deep cleaning. They clearly know how to handle tough stain removal, traffic lanes, and heavily soiled carpet, and the whole process felt professional from start to finish. This kind of move-out service can really help a rental look ready for the next tenant. Robert was very kind, generous, and easy to work with, which made the experience even better. I would absolutely recommend this carpet cleaning service over other companies I have used before.
Price assessment: Great price
Services: Carpet steam cleaning, General carpet cleaning
Betty Greer3 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
Donald's Carpet Cleaners did a fantastic job cleaning my carpet. I recently moved back into my house in Memphis and found that the upstairs loft and master bedroom carpet had heavy pet urine stains and strong odor from two small dogs that were not fully house trained. i searched online for a reputable carpet cleaning service and came across cole. He answered the phone quickly, was friendly, and gave me a realistic ballpark quote for the carpet cleaning and pet odor treatment. When he arrived for the appointment, he did not try to upsell me on extra services. He was fair, straightforward, and explained the final quote clearly for removing the pet stains and deep odor from the carpet fibers. he also gave me honest expectations about the results and the drying time after the cleaning. The whole process felt easy and professional, and the carpet looked and smelled much better when the work was done. i am very glad I chose this service because the results went beyond what I expected. The loft and bedroom carpet looked refreshed, the odor was greatly reduced, and the home felt clean again. I would highly recommend this carpet cleaning service to anyone who needs help with pet stains, odor removal, and deep carpet cleaning.
Price assessment: Great price
Services: Carpet steam cleaning, General carpet cleaning
Philip Ballard3 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Absolutely 5 stars! If you have carpet or area rugs, you need Donald's Carpet Cleaners on speed dial. i have two hand woven rugs from my military days that had never been professionally cleaned and had been through a busy family life, several moves, heavy foot traffic, and all the usual wear that comes with that. these rugs feel like part of the family, and duane understands that. he takes the time to treat every fiber with care, using the right rug cleaning process and giving extra attention when needed to get the best result. the front office support was also very helpful, customer focused, and easy to work with. i was thoroughly impressed with the cleaning, the care, and the overall service, and i will gladly refer them to anyone i know who needs carpet or rug cleaning.
Price assessment: Reasonable price
Services: Carpet steam cleaning
heather orozco1 reviewiTotal number of Google reviews heather has written across all businesses on Google Maps, not just this one.
donald's Carpet Cleaners did an amazing job bringing our carpet back to life. robert has done it again. Our carpet was in rough shape from pets, tracked-in dirt, and everyday wear, and i honestly thought it was too far gone. Even though the carpet is older and we have an old cat with occasional accidents, it now looks far better than expected and feels fresh and clean again. What really stood out was how kind, patient, and knowledgeable robert was throughout the whole carpet cleaning process. We had strong pet odor from an aging cat and dog, and he explained that an enzyme treatment would help break down the problem in the carpet fibers and padding. He told us what to get, how to use it, and then came back to do a deep cleaning and his own odor treatment. he worked hard for hours and paid close attention to the problem spots. After several weeks, there is almost no odor left, and the carpet still looks great. A few areas needed a little follow-up, and his instructions made that easy. marc really cares about doing the job right, and that level of service is hard to find. i was so relieved by the results, and now we can keep this carpet a while longer before replacing it. I highly recommend this carpet cleaning service for pet stains, odor removal, and deep carpet care.
Price assessment: Reasonable price
Todd Green3 reviewsiTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
i recently moved to Memphis and bought a home, and i needed the carpets cleaned before my furniture arrived a few days later. i called for a quote, and they gave me a fair price right away over the phone for carpet cleaning and tile and grout service. robert and jaime stayed late to fit my schedule and made sure the carpet looked fresh, clean, and ready for move-in. They also applied grout sealer in the dining area, which was a big help and made the floors look even better. nathan was friendly, professional, and easy to work with, and the whole team did an excellent job. The carpet cleaning was thorough, the service was smooth from start to finish, and my home felt much cleaner and more comfortable. I highly recommend their carpet cleaning services.
Price assessment: Great price
Haley Hart1 reviewiTotal number of Google reviews Haley has written across all businesses on Google Maps, not just this one.
robert was amazing. i own several rental homes in Memphis, and the carpets had some very bad stains from pets, spills, and heavy foot traffic. i really thought i would have to replace the whole upstairs carpet, but Donald's Carpet Cleaners came out to measure, inspect the problem areas, and explain the carpet cleaning process in a simple way. instead of pushing me to replace the carpet, robert said the stains could be treated and removed with a deep carpet cleaning and stain treatment service. we were talking about deep blue stains, red spots, and pet stains in several rooms, and the results were impressive. he and his crew did excellent work, using the right cleaning methods to lift the stains and refresh the carpet fibers. the carpet was not very old, so it made sense to try professional cleaning first, and i am so glad i did. they saved me several thousand dollars, and now the upstairs carpet looks fresh, clean, and almost like new again. great service, honest advice, and very strong carpet cleaning results.
Price assessment: Great price
Alexander Gibbs4 reviewsiTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
We had a burst pipe outside that led to water getting into our finished basement and soaking the carpet. Cole arrived quickly and started the water extraction right away. Within a few hours, the standing water was removed and the carpet cleaning and drying process was well underway. Over the next several days, Jaime returned to check moisture levels, adjust the air movers, and make sure the carpet and padding were drying the right way. Once everything was fully dry, Nathan came back to relay the carpet and help restore the area. The whole team was friendly, patient, and very helpful from start to finish. They took time to answer every question and never rushed through the job. They also offered to help move furniture back into place, which made the whole carpet restoration process even easier for us. We really appreciated their care, communication, and attention to detail, and we would highly recommend their carpet cleaning and water damage service.
Price assessment: Great price
Services: General carpet cleaning
Alexandra Farley2 reviewsiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
i have worked in estate and household management for high-end homes and have relied on donald's carpet cleaners for carpet cleaning, area rug cleaning, upholstery cleaning, drapery care, and outdoor cushion cleaning across multiple properties. i highly recommend their service to anyone who wants careful, professional cleaning for fine carpets, delicate rugs, and expensive furniture fabrics. their crew, including nathan, is very knowledgeable, skilled, and easy to work with. they are always organized, respectful, on time, and very careful inside the home. they understand how to treat different carpet fibers, upholstery materials, and specialty textiles the right way, which gives great peace of mind when caring for luxury interiors. the results have consistently been excellent, with carpets looking refreshed, rugs cleaned thoroughly, and upholstery coming back looking bright and well cared for. their attention to detail, strong communication, and professional service make them a dependable choice for homeowners, estate managers, and property professionals. i plan to keep using their services and will continue recommending them to others who need expert carpet and fabric cleaning.
Great job from Donald's Carpet Cleaners. marc was an excellent technician and really knew carpet cleaning well. The service was quick, taking about an hour to clean, and the carpet dried in around an hour and a half, which was perfect for the warm Memphis weather. The floors were not soaked or overly wet, and the cleaning products worked very well without leaving a heavy residue. The results looked awesome, with the carpet feeling fresh, clean, and renewed. robert had a great personality and strong people skills, which made the whole visit easy and pleasant. i would recommend this carpet cleaning service to anyone who needs professional work, great results, and fair pricing. The cost was very reasonable and affordable, and the overall experience was excellent.
