Carpet cleaning service · Memphis, TN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty84−1.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#154 of 294 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★633 Google reviews · 23 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
29%reviews answered by the owner
$403typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Nelson Carpet Cleaning 4.9 out of 5 based on 633 reviews, highlighting thorough results for carpets, upholstery, and tile. Customers frequently praise the company's punctuality, professional communication, and fair pricing, often noting that the owner personally handles many jobs. However, a minority of low-star reviews describe missed appointments, lack of follow-up calls, and dissatisfaction with cleaning effectiveness or upselling tactics.
Google rating: 4.9 out of 5 from 633 reviews (97% five-star).
Reviews on this page: 633 Google reviews (525 with written comments, 9 with photos).
Owner responses: the business replied to 29% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Nelson Carpet CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Nelson Carpet Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Nelson Carpet Cleaning: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Nelson Carpet Cleaning: 84/100 on this factor. Category median: 99.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Nelson Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Nelson Carpet Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Nelson Carpet Cleaning: 80/100 on this factor. Category median: 82.A
80
Bar = this company · dark tick = category median.
Star ratings
633 Google reviews we collected
4.9of 5
5 stars61697%
4 stars102%
3 stars20%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 525 written reviews
99%praise
Praise1,08599%
Complaints71%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price5846%
Reasonable6552%
Overpriced00%
Not sure32%
$403+42% vs typical carpet cleaning
Middle half of what 99 customers paid ($227–$536) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results30128%
Staff & attitude24623%
Speed & response16515%
Would recommend16315%
Communication928%
Price & value918%
Honesty & trust343%
What customers talk about
We read 525 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“As usual, Nelson Carpet Cleaning Company did an excellent job cleaning my carpets.”
“The service was terrible.”
“Doug is super nice and clearly cares about his work - it is his business after all!”
“Nelson was very responsive and did a great job with our commercial carpet cleaning service.”
“Would highly recommend this company for you cleaning needs.”
“I will not use another company again for rug cleaning.”
“The communication prior to arrival was very good as well as on the day of arrival.”
“The extra cleaning of high traffic areas was well worth it.”
“They do a great job and are very reliable and trustworthy.”
People customers mention
Doug63 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Nelson Carpet Cleaning for 5 kinds of job. Pick one to see what they paid and said.
RobertaLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 days ago★★★★★
I’ve been using Nelson Carpet Cleaning for 3 years now and there’s a reason (actually several…). Quality work. Good prices. Doug is super nice and clearly cares about his work - it is his business after all! I recommend without hesitation. #SupportSmallBusiness.
Linda10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Nelson carpet cleaning did an excellent job. I had them clean my upholstery and steam clean my ceramic tile floor. They did a great job with both. Doug is very nice and knowledgeable.
BillLocal Guide · 275 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The communication prior to arrival was very good as well as on the day of arrival. He got out some stains I thought were set and did a good job of lightening others on some older carpets. The 'newer' carpet looks almost brand new. The extra cleaning of high traffic areas was well worth it.
John6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
As usual, Nelson Carpet Cleaning Company did an excellent job cleaning my carpets. All stains were removed. They look so good that now, I just hate to walk on them and leave foot prints.
Laurie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This is the second time bleach or some cleaning products have been spilled on our carpet. Nelson Carpet Cleaning did a remarkable job matching the carpet both times. I highly recommend them.
Paid $350–400Great priceCarpet steam cleaningService not listed
Lindsey6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We have used Nelson many times! It’s always an above expectations experience! Doug is thorough, honest and friendly. The results are amazing. Would always recommend his services! This time we also used him to clean tile grout and we are very impressed!
I’ve been using Nelson Carpet Cleaning for 3 years now and there’s a reason (actually several…). Quality work. Good prices. Doug is super nice and clearly cares about his work - it is his business after all! I recommend without hesitation. #SupportSmallBusiness.
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning, General carpet cleaning
Response from the owner · a year ago
Thank you for your business and this detailed feedback!
Frank Murtaugh4 reviewsiTotal number of Google reviews Frank has written across all businesses on Google Maps, not just this one.
Frank, thank you — I really appreciate you saying that. Thorough and efficient is exactly what I aim for on every job, so it's great to hear it came through. Hope to help again anytime.
Linda Wassmer10 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Nelson carpet cleaning did an excellent job. I had them clean my upholstery and steam clean my ceramic tile floor. They did a great job with both. Doug is very nice and knowledgeable.
Robert, thank you! Bringing that Mexican tile back to life was a pleasure — glad it turned out well. Appreciate you choosing Nelson Carpet Cleaning. — Doug
Bill BurtchLocal Guide · 275 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
The communication prior to arrival was very good as well as on the day of arrival. He got out some stains I thought were set and did a good job of lightening others on some older carpets. The 'newer' carpet looks almost brand new. The extra cleaning of high traffic areas was well worth it.
Price: $400–450
Services: Carpet steam cleaning, Area rug cleaning
Response from the owner · 2 weeks ago
Bill, thank you for the 5-star review! Glad the communication and the work stood out — we appreciate you choosing Nelson Carpet Cleaning. — Doug
Kim Nichols1 reviewiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
As usual, Nelson Carpet Cleaning Company did an excellent job cleaning my carpets. All stains were removed. They look so good that now, I just hate to walk on them and leave foot prints.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning
Response from the owner · 2 weeks ago
John, thank you! When the carpets look too good to walk on, we know we did our job. Appreciate you having us back. — Doug
Jami HarbinLocal Guide · 8 reviewsiTotal number of Google reviews Jami has written across all businesses on Google Maps, not just this one.
Our carpet upstairs was in terrible shape, it now, looks new. Thanks so much I have already scheduled Nelson to return to clean downstairs. What a blessing to have a Christian company with such an excellent leader. Thank you so much Doug Nelson.
Services: General carpet cleaning
Response from the owner · 2 weeks ago
Jami, thank you for the kind words! Glad the upstairs looks new again — we look forward to taking care of the downstairs next. Serving folks well is what we're here for. — Doug
