Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%40+9.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty48−5.2Momentum penalty0−10Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORECastle One Rotary Steam Carpet Restoration
Memphis, TN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #293Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 662 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Castle One Rotary Steam Carpet Restoration is better than 78% of carpet cleaning.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Castle One Rotary Steam Carpet Restoration is better than 40% of carpet cleaning.C
40
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Castle One Rotary Steam Carpet Restoration is better than 48% of carpet cleaning.C
48
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Castle One Rotary Steam Carpet Restoration is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Castle One Rotary Steam Carpet Restoration is better than 0% of carpet cleaning.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Castle One Rotary Steam Carpet Restoration is better than 100% of carpet cleaning.A
100
Reviews for your job
Customers hired Castle One Rotary Steam Carpet Restoration for 8 kinds of job.
Castle One Rotary Steam Carpet Restoration for interior & exterior window cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$126–$385
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Interior & exterior window cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 18
All 11 Google reviews tagged “Interior & exterior window cleaning”
Carl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Great pet carpet cleaning services I was truly impressed with the equipment and professional work done in my home. Thanks Castle One Rotary Steam Carpet Restoration.
Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Joshua4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Great cool company for pet stains and odor removal services, unbelievable equipment!!!
Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
Marquis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The best pet stain and odor removal company in Memphis, incredible equipment for pet stain removal services, and the best part of all my carpets look great and smell like new.
Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Obie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Best carpet cleaner in Memphis.
Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Memphis3 years ago★★★★★
Rating only, no written review.
Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jeremiah3 years ago★★★★★
Rating only, no written review.
Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
DelvinLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Yvette4 years ago★★★★★
Rating only, no written review.
Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kenarsheo4 years ago★★★★★
Rating only, no written review.
Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Raven4 years ago★★★★★
Rating only, no written review.
Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Responsiveness+ Punctuality+ Quality
Nataja5 years ago★★★★★
Rating only, no written review.
Area rug cleaningGeneral carpet cleaningDrapes & curtain cleaning+ Quality
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 0%Reasonable 0%Overpriced 0%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 59 | $164–$340 |
| Pet stain & odor removal | 54 | $158–$384 |
| Area rug cleaning | 48 | $183–$453 |
| Upholstery cleaning | 36 | $189–$384 |
| Carpet steam cleaning | 21 | $176–$377 |
| Mattress cleaning | 18 | $114–$286 |
| Drapes & curtain cleaning | 15 | $176–$705 |
| Power/pressure washing | 13 | — |
