How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%31+2.2Craft & service penalty91−0.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECastle Rock Imports
Castle Pines, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 834 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Castle Rock Imports for 8 kinds of job.
Castle Rock Imports for brake service & repair
Clear ✕All 42 Google reviews tagged “Brake service & repair”
These guys are the absolute best! We’ve brought both our Volkswagens in to be inspected and we’ll keep coming back! They are kind, professional, incredibly honest and they just go above and beyond. Our car has a piece that is no longer made and he exhausted his options trying to find the piece. Highest of praise to…
Great job!
I've used Castle Rock Imports for my Porsche Cayenne (Diesel) for almost 6 years. They always do a great job and have wonderful customer service. **updated review - still can't say enough good things about Castle Rock Imports. As a single mom, it's so nice to know I can rely on this team to take care of my…
Castle Rock Imports took our BMW in at 9 AM on April 1. Service to be performed was a brake flush and was done and only two hours. Couldn’t be happier and I will definitely be back!
OK so, I've always had Japanese cars or American made- we got a vw and I was initially shocked at how much was needed just to find a good euro mechanic... now we have 2 cars and honestly a lot has to do with this shop... #1 they're local and remember who we are #2 all of the staff are stand up people who…
Josh and everyone were very informative and they did a great job working on my truck. I felt like they were honest and timely. There was an issue during the repair (parts distributor fault not theirs) and they called me right away to let me know, and still continued to get the work done in a timely fashion. I won’t…
This shop does excellent work. Highly recommended.
Finally found a knowledgeable, reliable and trustworthy mechanic in Castle Rock! Will not take our vehicles anywhere else. Have been a huge help for our family and getting our teens into safe vehicles. They have helped fix mechanical issues in a 2003 Lexus when no one else could figure out what was wrong. No issues…
We’ve been going to Castle Rock Imports for years, and they’ve always been great to us. The staff is honest, straightforward, and really good at what they do. They take the time to explain things, never try to upsell, and their work is always solid. It’s hard to find a mechanic you actually trust, but these guys…
Fast, fair and friendly.
ALWAYS a great experience at Castle Rock Imports! We have taken 3 different cards to them for a variety of services, they have always been quick, knowledgeable, kind, informative, and reasonably priced. They recently did a brake and rotor job on my wife’s car while I was working out of town; they dropped her off…
I have been going to Castle Rock Motors for many years now. I always receive truthful assessments of the car issues and usually more than one option for resolution. Work is always excellent. I refuse to go anywhere else if my car needs repairs (other than oil changes).
Great experience with Castle Rock Imports. Another shop quoted $1,500 in repairs, but CRI inspected the vehicle and said nothing was needed right now. I really appreciate their honesty and thoroughness. I’ll definitely be a customer for life.
I am so thankful for Tim and the crew at Castle Rock Imports. They go above and beyond with attention and care for me and my vehicle! It's not often you can find an auto shop that is honest and does impeccable work, but Castle Rock Imports delivers!
Only place we trust with our cars. Honest, reasonable and timely. Tim and Josh will explain problem, options and necessary repairs without pressure. Work is always guaranteed....never have had a single issue.
Got me fit into a busy schedule and got it done faster than they even said they would!
I've been going to Castle Rock Imports for well over a decade. I can't image going anywhere else.
Castle Rock Imports has provided the best and most honest service I’ve ever experienced for auto repair. I never question their diagnosis and recommendations, as they have been honest about current state of the vehicle and how necessary repairs are - or aren’t as the case may be. We have 3 BMW vehicles we have…
Castle Rock Imports repaired my brakes/rotors quickly and for a fair price. I cannot recommend them enough for your car needs. I’ve not been more pleased to deal with car repairs than I have with this business. They make everything easy and they’re so kind which is important to me!
Castle Rock Imports is the only place I take my vehicles. We have been going to them for over 10yrs and appreciate how honest they are. Always take care of us and keep the vehicles safe. The work is always done in a timely manner and with a smile!
Honest assessments, consciencess repair and fair treatment. Castle Rock Imports has maintained my Toyotas and Mercedes for 20 years. I ventured off to test a "deal" on A Service with another serviceprovider. Big mistake. It cost me dearly. I will not do that again!
My family has been coming to Castle Rock imports for more than 20 years. We trust Tim and Josh to give us their honest opinion on repairs needed and always a fair cost. Thank you for continuing to serve us!
I have been taking my cars here since 1998. Never had an issue, never been sold something I didn't need. Everyone is extremely helpful and competent. I've even had them diagnose used cars I've wanted to purchase before I've purchased and am always happy with the results. I dont think I will ever trust anyone with…
We love Castle Rock Imports. Very honest and trustworthy advice, we know we are only getting the repairs that are necessary at the time. Great prices too. If you've ever felt like you were overcharged at a mechanic, or had unnecessary repairs, go to Castle Rock Imports and know your car will be taken care of in a friendly and professional manner!
What a refreshing experience to receive quality work and polite customer service. Brandon also prevented me from having work done that I really didn't need. I no longer drive to Denver for automotive maintenance. Nothing but thumbs up from me to be sure !
I just want to take a minute to say that we have had the best experiences with Castle Rock Imports. They have worked on 2 of our cars. They are honest which is so hard to find in a mechanic. Everyone that works there is so nice. They always call and check in after a few days to make sure everything is working well.…
Castle Rock Imports was extremely helpful when I called in and asked questions about servicing my car. They were able to schedule me in the same week, and looked into other minor issues with my car that were bothering me. I will definitely use them again.
The team at Castle Rock Imports did a great job and provided excellent service. They were super quick to get me in and check out everything with my car, change my oil, and have my brakes looked at and replaced. Everything has been running smoothly since and is as good as new! Thanks for your help, I appreciate it!
I've never had a better experience at an auto repair shop. I have taken my Volvo S40 and my Nissan rogue sport to this shop for years. Tim and all other employees are seriously amazing and have such honest kind hearts which is rare in the industry. I can give my word and would fully trust them with anything and all things vehicle!
CRI has been my go-to for a decade for both of our cars, from oil changes to engine overhauls. Too many extra courtesies to mention, but on every occasion they've dropped what they're doing to immediately address any warning light, or tire inflation concerns I've had. They top fluids off just as a courtesy. Being…
Best place in town. Have taken all my cars to them and I know they are not trying to push something on me that I do not need. They take the time to talk to you about everything they are seeing and recommendations. I am not one that knows everything about cars but know I can trust these guys. Highly recommend, will not go anywhere else.
Excellent customer service.
I've taken my Subaru in twice to Castle Rock Imports (60k mile tune up, battery, brakes, headlights, oil change) and both times they have been awesome to work with. Communication was great and they always gave an honest assessment of the status of my car. I trust these guys with my car.
We've been using Castle Rock Imports for 7 years now for Audi, Lexus, Toyota and BMW repairs. They are reliable, easy to schedule and extremely fair with pricing and recommendations. We have had everything from oil changes, tire rotations and minor repairs to major work such as turbo replacement done. All repairs…
I have been a customer of Castle Rock Imports since 2007. They have always been extremely professional and reliable. They explain all issues and repairs in great detail and I have recommended their business to many other people. I have never heard any of those people say anything negative about this shop. They do…
Visited castle rock imports for brakes. Best mechanics in Colorado with amazing service and prices
My parents and I have been going to Tim and Josh ever since I was driving. Not only do they do great repairs on cars, but they are so trustworthy. If they tell you your car needs something you know you actually do. They also feel like family in the way they take care of you. I will never go to anyone else even if it…
Tim and Josh are the BEST! I have been going here for 20 years. Counting my wife, daughter, granddaughter and grandson, we have 6 Toyotas. I wouldn't take them anywhere else. Knowledgeable, professional, exceptional.
These guys are great - excellent customer service, great prices, and quality work! Was debating whether I should continue taking my BMW to dealer for service, or try a local shop. I no longer am debating, as these guys took great care servicing my vehicle. Will certainly continue having them do my service.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 160 | — |
| General repairs & maintenance | 129 | — |
| Brakes | 56 | — |
| Auto maintenance | 47 | — |
| Brake service & repair | 42 | — |
| Wheel alignment | 33 | — |
| Engine repair | 33 | — |
| Steering & suspension repair | 31 | — |