How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%31+2.2Craft & service penalty91−0.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECastle Rock Imports
Castle Pines, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 834 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Castle Rock Imports for 8 kinds of job.
Castle Rock Imports for engine repair
Clear ✕All 33 Google reviews tagged “Engine repair”
ALWAYS a great experience at Castle Rock Imports! We have taken 3 different cards to them for a variety of services, they have always been quick, knowledgeable, kind, informative, and reasonably priced. They recently did a brake and rotor job on my wife’s car while I was working out of town; they dropped her off…
Great team, very helpful and knowledgeable, will definitely be back!
Wonderful service. Had to have the engine removed on a Porsche Cayenne for engine repair. Expert repair job and no issues 1 year later. Won’t take my Porsche anywhere else. Even the Porsche dealer! 3 years later- Still the best place to bring your car. Won’t go anywhere else. They honored my wife’s brake warranty…
We have a VW Jetta TDI that had a check engine light. Castle Rock imports got us in quickly and and for reasonable costs (for a VW with that issue). Greyson was very helpful and informative. Will be back.
Only place we trust with our cars. Honest, reasonable and timely. Tim and Josh will explain problem, options and necessary repairs without pressure. Work is always guaranteed....never have had a single issue.
The team at Castle Rock imports is friendly, courteous, reliable and responsive. Services are not over priced. Highly recommended.
I've been going to Castle Rock Imports for well over a decade. I can't image going anywhere else.
Electric Water pump died. They were able to take it right way. Had it towed in. Picked it up 2 days later. Working great, and they beat everyone's price!
First class service and quality, transparent work! Follow up call to check on how the service was performed is first rate! Looking forward to continued service at Castle Rock Imports!!
Castle Rock Imports is the only place I take my vehicles. We have been going to them for over 10yrs and appreciate how honest they are. Always take care of us and keep the vehicles safe. The work is always done in a timely manner and with a smile!
My family has been coming to Castle Rock imports for more than 20 years. We trust Tim and Josh to give us their honest opinion on repairs needed and always a fair cost. Thank you for continuing to serve us!
We have three vehicles repaired and maintained by the team at CR Imports. They're always professional and believe in superior customer service. Thank you!
I always have a great experience with CR imports and wouldn’t take my car anywhere else. Honest, reliable, friendly, and helpful and knowledgeable.
I have been taking my cars here since 1998. Never had an issue, never been sold something I didn't need. Everyone is extremely helpful and competent. I've even had them diagnose used cars I've wanted to purchase before I've purchased and am always happy with the results. I dont think I will ever trust anyone with…
We have been using Castle Rock Imports for years and just love them. They do great work but, to me, the most important thing is their honesty. We completely trust them. Taking your car in for work to be done is like going to the dentist-you open your mouth and hope they are doing a good job! You have to trust what…
I just want to take a minute to say that we have had the best experiences with Castle Rock Imports. They have worked on 2 of our cars. They are honest which is so hard to find in a mechanic. Everyone that works there is so nice. They always call and check in after a few days to make sure everything is working well.…
I’ve been a loyal customer with CRI for 22 years, Tim and Josh really know their stuff. Highly recommend these guys for ALL automotive repairs.
I've been going to Castle Rock Imports for quite a few years now for my 2 different Mercedes and a Nissan. Tim, Josh and the whole staff are great to work with and they never charge you for un-needed repairs. They've always been honest and straight forward with everything my vehicle needs or doesn't need. I do…
CRI has been my go-to for a decade for both of our cars, from oil changes to engine overhauls. Too many extra courtesies to mention, but on every occasion they've dropped what they're doing to immediately address any warning light, or tire inflation concerns I've had. They top fluids off just as a courtesy. Being…
I have been going to Castle Rock imports and working with Tim and team since 1997. Castle Rock Imports has fixed every car I have owned. Most recently they fixed a tricky electrical / suspension issue on my X5. A major BMW dealer in the area was unable to find an approach or way to solve it. Josh and Team, kept…
We've been using Castle Rock Imports for 7 years now for Audi, Lexus, Toyota and BMW repairs. They are reliable, easy to schedule and extremely fair with pricing and recommendations. We have had everything from oil changes, tire rotations and minor repairs to major work such as turbo replacement done. All repairs…
The team at Castle Rock Imports is top notch! They provide great work, at a fair price, all done in a timely manner. I've taken both of the Audi's I've owned to them and they have never let me down! On top of that, all of the guys I have worked with at the front desk have very professional communication skills! You…
I have been a customer of Castle Rock Imports since 2007. They have always been extremely professional and reliable. They explain all issues and repairs in great detail and I have recommended their business to many other people. I have never heard any of those people say anything negative about this shop. They do…
Great Service at Castle Rock Imports over the years - on different German made cars - love the professionalism and the attention to detail. One of the best indy shops I know, thank you Tim and Josh!
I've been here before and have never been disappointed. I made the mistake of taking my Audi to a different shop near my house when a check engine light came on and was very dissatisfied. So, I returned to Castle Rock Imports. They were very professional, honest, and very helpful. I will only be going here from now on. They're wonderful and reliable.
I have an older 3 series BMW that needs a little work now and again. Castle Rock Import has always provided exceptional service at a fair price. They are very knowledgeable, trustworthy, professional, and reliable. I would highly recommend them to anyone in the area. They have certified mechanics and warranty their work.
I love this repair shop. They are always fair and upfront with anything I have brought to them. They have kept my Xterra on the road. They looked at the problems with my Jetta (sadly no longer with us) reviewed everything, determined it the issue, but since they couldn't fix it refereed me to the dealership. Most…
Castle Rock Imports is a very reputable repair shop, with a great staff and owner. They've done work on both of my Honda's (08 Ridgeline & 04 Pilot) and STAND BEHIND their work. You can trust them to offer you outstanding diagnostics, excellent work, and very fair prices. I'll be using this shop for all of my auto needs from now on.
Tim and the rest of the crew are great to work with! I've been using them for years and they've always been THE place to go for maintaining my vehicles!
Tim and Crew are very professional and produce top-notch high quality work. I recommend them to people wanting to know of a trustworthy, quality shop. You won’t find a better shop I the area.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 160 | — |
| General repairs & maintenance | 129 | — |
| Brakes | 56 | — |
| Auto maintenance | 47 | — |
| Brake service & repair | 42 | — |
| Wheel alignment | 33 | — |
| Engine repair | 33 | — |
| Steering & suspension repair | 31 | — |