How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%31+2.2Craft & service penalty91−0.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECastle Rock Imports
Castle Pines, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 834 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Castle Rock Imports for 8 kinds of job.
Castle Rock Imports for tire rotations
Clear ✕All 17 Google reviews tagged “Tire rotations”
These guys are fantastic. Professional and great communication. Highly recommend.
Service for low mileage 2019 GTI. Recently moved to Castle Rock and this is the first time I’ve used CR Imports. Selected them for their very positive reviews and convenience to where I live. I was impressed by the friendliness of the folks there, their interest in my car and where I liked to drive it, and their…
I’ve been taking my vehicles to Castle Rock Imports for over a decade and they’re incredibly efficient, communicative and it’s very easy to get in for service.
Phenomenal service!!! We now bring all of our cars to castle rock imports. Highly recommend!!! We have had 50K services, oil changes, etc. Always excellent!! Can’t recommend enough!
Excellent service and customer interaction 10 +
Always great service! So trustworthy!
OK so, I've always had Japanese cars or American made- we got a vw and I was initially shocked at how much was needed just to find a good euro mechanic... now we have 2 cars and honestly a lot has to do with this shop... #1 they're local and remember who we are #2 all of the staff are stand up people who…
Castle Rock Imports is hands down one of the best auto shops I’ve worked with. They’re honest, knowledgeable, and don’t try to upsell or talk you into unnecessary repairs. Everything was explained clearly, pricing was fair, and the work was done right the first time. The team is professional, easy to communicate…
I highly recommend. Professional and polite.
Several services completed… the team is excellent from scheduling, great pricing, work quality, and communication. I look forward to continued work with such a conscientious and local business.
I'm so thankful to have Castle Rock imports nearby. I have been going to them for service for the past three years and have been more than satisfied. They are reliable, fair priced, and typically very accommodating with regard to scheduling. I appreciate the fact that they don't try to upsell you on service needs,…
I’ve been taking my cars to Castle Rock Imports for service since I moved to Colorado. The inspections are very detail oriented. Any recommended repairs include details such as measurements of remaining wear on components for example. They’re happy to show you any issues they find. The work they do is extremely…
I enjoy doing business with Castle Rock imports. I find them very honest and professional. They have actually called me twice (every six months) to check on the status of my cars. There are no other businesses that I work with today with this level of service. They are clearly raising the bar for others.
I trust them with my Subaru Forester XT. They serviced my car within the estimated timeframe and I was pleasantly surprised at the price considering the XT is a turbo. Everyone that I spoke to was very nice and professional.
I have been taking my cars here since 1998. Never had an issue, never been sold something I didn't need. Everyone is extremely helpful and competent. I've even had them diagnose used cars I've wanted to purchase before I've purchased and am always happy with the results. I dont think I will ever trust anyone with…
Castle Rock Imports provides excellent service. They explain everything, don’t gouge you and are honest. They even called a week later to see if I was happy with the service and when I explained I was but that I also hadn’t driven the car they explained the risks associated with not driving my car when it’s cold out. I highly recommend.
I have used Castle Rock Imports the last three years for service and maintenance on both our Honda and Subaru. I think their charges/prices are competitive and find the staff & technicians friendly, helpful, informative, and attentive to questions we might have. I recently had a problem with a weak battery in my…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 160 | — |
| General repairs & maintenance | 129 | — |
| Brakes | 56 | — |
| Auto maintenance | 47 | — |
| Brake service & repair | 42 | — |
| Wheel alignment | 33 | — |
| Engine repair | 33 | — |
| Steering & suspension repair | 31 | — |