How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%31+2.2Craft & service penalty91−0.9Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORECastle Rock Imports
Castle Pines, CO · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #58Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 834 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Castle Rock Imports for 8 kinds of job.
Castle Rock Imports for wheel alignment
Clear ✕All 34 Google reviews tagged “Wheel alignment”
I have been taking my Lexus to them for 5 + years and appreciate the honesty and top quality of work that the team has always provided. It's refreshing to have TRUST in a company.
OK so, I've always had Japanese cars or American made- we got a vw and I was initially shocked at how much was needed just to find a good euro mechanic... now we have 2 cars and honestly a lot has to do with this shop... #1 they're local and remember who we are #2 all of the staff are stand up people who…
Allways a pleasure to come here. Excellent people and excellent. Allways take care of your vehicle
I'm so thankful to have Castle Rock imports nearby. I have been going to them for service for the past three years and have been more than satisfied. They are reliable, fair priced, and typically very accommodating with regard to scheduling. I appreciate the fact that they don't try to upsell you on service needs,…
I’ve been taking my cars to Castle Rock Imports for service since I moved to Colorado. The inspections are very detail oriented. Any recommended repairs include details such as measurements of remaining wear on components for example. They’re happy to show you any issues they find. The work they do is extremely…
I am so thankful for Tim and the crew at Castle Rock Imports. They go above and beyond with attention and care for me and my vehicle! It's not often you can find an auto shop that is honest and does impeccable work, but Castle Rock Imports delivers!
Only place we trust with our cars. Honest, reasonable and timely. Tim and Josh will explain problem, options and necessary repairs without pressure. Work is always guaranteed....never have had a single issue.
If you have a German car, this is the only place to take it in Castlerock. Excellent customer service and flawless execution every time!
Best vehicle and customer service in Colorado.
Castle Rock Imports is the only place I take my vehicles. We have been going to them for over 10yrs and appreciate how honest they are. Always take care of us and keep the vehicles safe. The work is always done in a timely manner and with a smile!
I recently purchased an Audi A4 that was having alignment problems. I took it to Castle Rock Imports. The whole staff was friendly and diagnosed the problem. It was nothing they could fix because it had mismatched tires. The Team did not try and upsell me or get me to purchase anything I did not need. They were very…
I have been taking my cars here since 1998. Never had an issue, never been sold something I didn't need. Everyone is extremely helpful and competent. I've even had them diagnose used cars I've wanted to purchase before I've purchased and am always happy with the results. I dont think I will ever trust anyone with…
We brought our second vehicle to Castle Rock Imports based on the great service experience by a great team with our first vehicle. The recommended service interval work was handled along with a transmission seal replacement plus wheel alignment. Easy to schedule, fair pricing and on-time completion.
I bought my car from my mom and she has been going here for years. To make sure my car is the best it can be I continued to go here for any car maintenance or troubles I may have. The workers are very sweet and honest and keep my car running. They don’t do anything extra your car doesn’t need helping you save on time and money 10/10 recommended!
I've been going to Castle Rock Imports for quite a few years now for my 2 different Mercedes and a Nissan. Tim, Josh and the whole staff are great to work with and they never charge you for un-needed repairs. They've always been honest and straight forward with everything my vehicle needs or doesn't need. I do…
Great shop! I was in and out for an alignment in a couple of hours. That meant a lot because I was without a car. I have been going to CRI for years and come to rely on their integrity and ability.
CRI has been my go-to for a decade for both of our cars, from oil changes to engine overhauls. Too many extra courtesies to mention, but on every occasion they've dropped what they're doing to immediately address any warning light, or tire inflation concerns I've had. They top fluids off just as a courtesy. Being…
Castle Rock Imports is the best place I have ever been. This company is ran by honest and loyal mechanics. I love this place and they do really good work.
I have been going to Castle Rock imports and working with Tim and team since 1997. Castle Rock Imports has fixed every car I have owned. Most recently they fixed a tricky electrical / suspension issue on my X5. A major BMW dealer in the area was unable to find an approach or way to solve it. Josh and Team, kept…
We've been using Castle Rock Imports for 7 years now for Audi, Lexus, Toyota and BMW repairs. They are reliable, easy to schedule and extremely fair with pricing and recommendations. We have had everything from oil changes, tire rotations and minor repairs to major work such as turbo replacement done. All repairs…
I have been going to Castle Rock Imports for 20years. They have always been reliable and honest with me through the years. I value their assessments of my cars, and opinion of what may need to be done in the future. They have my back. Castle Rock Imports has my HIGHEST Recommendation
I have been going to CR Imports for many years. I have had BMW, Subarus and Toyota all serviced by Tim and his staff. Honest, excellent, timely and reasonably priced service!
My wife and I have been using Castle Rock Imports for many years. After receiving an estimate from a local tire center franchise for a complete tie rod replacement, I contacted Josh at Castle Rock for a second opinion. While the tie rods did need replacing the professional courteous service and a price $400 less…
Tim and Josh were professional, friendly and eager to get the job completed, got me in and out in less time than we estimated, All with a smile on their faces and at a reasonable price! Thanks guys! Doug
My parents and I have been going to Tim and Josh ever since I was driving. Not only do they do great repairs on cars, but they are so trustworthy. If they tell you your car needs something you know you actually do. They also feel like family in the way they take care of you. I will never go to anyone else even if it…
Castle Rock Imports is awesome. They are honest and got my vehicle back to me even sooner then originally stated. Definitely recommend!
Great place to have any work done on your car. Great service! Tires are amazing!
Castle Rock Imports is a very reputable repair shop, with a great staff and owner. They've done work on both of my Honda's (08 Ridgeline & 04 Pilot) and STAND BEHIND their work. You can trust them to offer you outstanding diagnostics, excellent work, and very fair prices. I'll be using this shop for all of my auto needs from now on.
Tim and the rest of the crew are great to work with! I've been using them for years and they've always been THE place to go for maintaining my vehicles!
We brought our 2017 Subaru Outback in for an oil change. My husband works in the ICU and they were running a special for health care providers. We were very impressed by their professionalism, courtesy and how quickly they completed the work. They also rotated our tires free of charge! We will definitely use them again for all of our vehicles.
Tim and Crew are very professional and produce top-notch high quality work. I recommend them to people wanting to know of a trustworthy, quality shop. You won’t find a better shop I the area.
The staff at Castle Rock Imports were informative and professional, explaining to me the issues and providing timely service. I had a rusted/frozen rod preventing a wheel alignment and we're quick to diagnose and resolve. I hope to get many more years out of my 2005 vehicle with their help.
Rating only, no written review.
Rating only, no written review.
Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 160 | — |
| General repairs & maintenance | 129 | — |
| Brakes | 56 | — |
| Auto maintenance | 47 | — |
| Brake service & repair | 42 | — |
| Wheel alignment | 33 | — |
| Engine repair | 33 | — |
| Steering & suspension repair | 31 | — |