Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Google reviewers rate Castle Sprinkler & Alarm, Inc. 4.6 out of 5 based on 130 reviews, highlighting professional technicians, prompt service, and clear communication for inspections and repairs. Positive feedback frequently mentions responsive customer service and detailed reporting. However, critical reviews cite difficulties reaching the company, unexpected pricing for warranty work, and instances of incomplete cleanup or unannounced visits.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Bar = this company · dark tick = category median.
130 Google reviews we collected
Phrases our text analysis found in 77 written reviews
How often each topic comes up in the written reviews
We read 77 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Castle's technicians are very professional and knowledgeable.”
“Very unprofessional, unresponsive and incompetent business.”
“They provided prompt follow-up to correct deficiencies found in our establishment.”
“Thank you for the professional and outstanding service.”
“Had to call a 3rd party vendor to assist with a damaged sprinkler head which CSA previously installed incorrectly.”
“Friendly staff, would recommend to other businesses.”
“Please stay away.”
“…himself in a courteous and respectful manner while maintaining clear communication regarding the scope of work to be performed.…”
“Overall, the technician provided efficient and reliable service, reflecting positively on the standards and professionalism associated with Castle Spr…”
“They are responsive to our requests, very friendly, and reasonably priced!”
“…you the system is in good condition and a month late you will get a "quote" the repair the problems that the technician fond the day they said everyt…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Castle Sprinkler & Alarm, Inc. for 1 kind of job. Pick one to see what they paid and said.
Castle's technicians are very professional and knowledgeable. They provided prompt follow-up to correct deficiencies found in our establishment.
Castle's technicians are very professional and knowledgeable. They provided prompt follow-up to correct deficiencies found in our condo building.
Excellent Service from Cattle Fire Sprinklers Although we had some scheduling confusion initially, once Cattle Fire Sprinklers arrived, everything went very smoothly. The two gentlemen who came were very professional, knowledgeable, and took the time to clearly explain what we needed. They also provided us with a…
Everyone is very responsive and helpful. I have been dealing with the same team for years. Jenn G, Michelle M, Bonavy are all wonderful:)
Castle has been helpful and quick to respond to US VETS. We are happy to have them working with us!
Tech did a good job with parts replacement but didn’t clean up after their work, I spent 20’ to clean up all mess 😔
| Job | Reviews | Category typical |
|---|---|---|
| Sprinkler system inspection | 5 | — |
4.6 ★★★★★ 130 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Castle's technicians are very professional and knowledgeable. They provided prompt follow-up to correct deficiencies found in our establishment.
Castle is great I especially love the comprehensive portal.
Great service, very professional.
These guys are A+. Super Knowledgeable and Timely. Will use again!
Castle's technicians are very professional and knowledgeable. They provided prompt follow-up to correct deficiencies found in our condo building.
Excellent Service from Cattle Fire Sprinklers Although we had some scheduling confusion initially, once Cattle Fire Sprinklers arrived, everything went very smoothly. The two gentlemen who came were very professional, knowledgeable, and took the time to clearly explain what we needed. They also provided us with a detailed report after the inspection. We really appreciate their professionalism and excellent customer service. We would definitely recommend Cattle Fire Sprinklers!
Everyone is very responsive and helpful. I have been dealing with the same team for years. Jenn G, Michelle M, Bonavy are all wonderful:)
excellent customer service and response time
Great work, awesome customer service!
Very professional on time really no problems.
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
