Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Castle Sprinkler & Alarm, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%74+47Reliability 28%78+22Replies to reviews 8%21+1.7Craft & service penalty66−3.4Experts Score= 67Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Castle Sprinkler & Alarm, Inc.

Seat Pleasant, MD · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #12Position by Experts Score among all companies we track in this category. of 16 fire protection services · 4.6★ from 130 Google reviews

📞 Call (240) 981-4950Request a call backWebsite ↗

Report card

Percentile vs other fire protection services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Castle Sprinkler & Alarm, Inc. is better than 74% of fire protection services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Castle Sprinkler & Alarm, Inc. is better than 78% of fire protection services.B
78
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Castle Sprinkler & Alarm, Inc. is better than 66% of fire protection services.B
66
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Castle Sprinkler & Alarm, Inc. is better than —% of fire protection services.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Castle Sprinkler & Alarm, Inc. is better than 100% of fire protection services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Castle Sprinkler & Alarm, Inc. is better than 21% of fire protection services.D
21

Reviews for your job

Customers hired Castle Sprinkler & Alarm, Inc. for 1 kinds of job.

Castle Sprinkler & Alarm, Inc. for sprinkler system inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 52/100.How Job match is calculatedBuilt only from reviews Google tagged “Sprinkler system inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 5 Google reviews tagged “Sprinkler system inspection”

Kathryn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

I had a leakage of the sprinkler in the kitchen. The technician who's name was Hector was sent to fix it. Hector is very professional, pleasant and patient even though it was late in the evening. He left after he made sure that everything was working.

Sprinkler system inspection+ Professionalism
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We use them all the time and they are the best!

Property managementSprinkler system inspection+ Responsiveness+ Punctuality+ Quality
Shop5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

Unreliable and unacceptable business practice and monitoring service company. CSA charged our company to monitor 2 panels but in fact only 1 panel was being monitored. Additionally, their emergency service is non-existent. Had to call a 3rd party vendor to assist with a damaged sprinkler head which CSA previously installed incorrectly.

Sprinkler system inspection− Responsiveness− Punctuality
KathyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Sprinkler system inspection+ Professionalism
zackeria3 years ago★★★★★

Rating only, no written review.

Sprinkler system inspection+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Sprinkler system inspection5—

Compare with

F & M Fire Protection Service, Inc. logoF & M Fire Protection Service, Inc.Experts Score 96Seat Pleasant · 4.97★Petitbon Alarm Co. logoPetitbon Alarm Co.Experts Score 96Seat Pleasant · 4.93★Pye-Barker Fire & Safety logoPye-Barker Fire & SafetyExperts Score 84Seat Pleasant · 4.93★