Veterinarian · Santa Barbara, CA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%72+17.5Value 14%87+12.3Replies to reviews 7%25+1.8Craft & service penalty98−0.2Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#92 of 136 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 33%
4.8★★★★★94 Google reviews · 16 photos
90%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the clinic 4.8 out of 5 based on 94 reviews, highlighting compassionate care for cats and birds, thorough examinations, and same-day availability. Clients frequently praise the staff's gentle handling, clear communication, and willingness to travel for specialized avian services. While some customers criticize specific administrative errors regarding international travel documents and dental procedures, the majority describe the veterinary team as knowledgeable and attentive to patient needs.
Google rating: 4.8 out of 5 from 94 reviews (90% five-star).
Reviews on this page: 94 Google reviews (63 with written comments, 9 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: August 19, 2026.
Service: Pet Groomer serving Santa Barbara, California.
Data from Google, last updated November 2, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Cat and Bird ClinicPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cat and Bird Clinic: 80/100 on this factor. Category median: 86.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cat and Bird Clinic: 72/100 on this factor. Category median: 82.B
72
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cat and Bird Clinic: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cat and Bird Clinic: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cat and Bird Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cat and Bird Clinic: 25/100 on this factor. Category median: 50.D
25
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
4.8of 5
5 stars8590%
4 stars55%
3 stars00%
2 stars00%
1 star44%
Praise vs complaints
Phrases our text analysis found in 63 written reviews
89%praise
Praise7289%
Complaints911%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price222%
Reasonable778%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3037%
Speed & response1114%
Quality & results1012%
Price & value911%
Honesty & trust810%
Would recommend79%
Communication67%
What customers talk about
We read 63 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She can be nervous at the vet, but he has such a calm, gentle and kind way with her.”
“Grunewald and the entire staff has been so friendly, responsive and helpful.”
“Grunewald's knowledge and thorough approach is the entire reason why.”
“In short, this clinic is a typical profit-centered, incompetent business rather than a proper veterinary clinic that offers service to care for animal…”
“Sellers and her staff always take great care of our parrots and cats and the fees are very reasonable compared to other veterinarians I have experience with.”
“When I called this clinic, they admitted the mistake only after a while and told me that they can refund me the price of the health certificate which was 25$.”
“We are thankful to the Cat and Bird Clinic for helping us take the best care of our cat, and that we have a vet in the area we know and trust.”
“Do not trust this business, especially if you need any official documentation!”
“😻I highly recommend them for new and seasoned cat parents 👍👏😻😀”
“Extremely knowledgeable and will explain the issues to you.”
People customers mention
Sellers13 reviews
Grunewald3 reviews
Vet3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cat and Bird Clinic for 1 kind of job. Pick one to see what they paid and said.
NNohlLocal Guide · 203 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Dr. Sellers has cared for our kitty for years, and we feel so fortunate to have him helping us navigate her senior years and the health issues that come with aging.
He truly is a cat whisperer. She can be nervous at the vet, but he has such a calm, gentle and kind way with her. He never rushes her, and we always…
Reasonable priceService not listed
JJavierLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Dr. Grunewald is so amazing! She has recently started treating my African Grey and is so great!! Im glad we found her...so worth the 1.5 hour drive
Reasonable priceBirds
JJocelynLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
We brought our cat into Cat and Bird Clinic because she wasn't feeling well. They were able to see her same day. The staff was very kind and helpful.
Dr. Hucal was a pleasure to work with. She's very informative and focused on our concerns. She did the tests she felt would tell us what we needed to know, and led us…
Reasonable priceService not listed
DDaniel6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Years ago, I walked into Cat and Bird Clinic with my cat Sophie, who had been hit by a car. She had passed. I was a mess, and the people there were incredibly kind. Thank you!
Since Santa Barbara, we've kept our cats inside.
Reasonable priceService not listed
BBobLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Our cat was dying and we needed a place to take him for end of life services. We are so glad we decided to take Mark to the Cat and Bird Clinic. Dr. Kelsey and her staff could not have been nicer and more kind. They were so compassionate and thoughtful to us in a very difficult time. We appreciate what they did for us so much! Thank you.
Great priceService not listed
AAdrienneLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Dr Sellers is THE BEST! I have taken my cats to see her for 16 years. She is Always caring, compassionate, wise, and a great listener. For a short period when she was injured, I checked out 3 other cat vets in Santa Barbara, only to realize how truly marvelous Dr Sellers is and feel ecstatic when she returned! Rates…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
N
Nohl “ChooseWellTravel” MartinLocal Guide · 203 reviewsiTotal number of Google reviews Nohl has written across all businesses on Google Maps, not just this one.
Dr. Sellers has cared for our kitty for years, and we feel so fortunate to have him helping us navigate her senior years and the health issues that come with aging.
He truly is a cat whisperer. She can be nervous at the vet, but he has such a calm, gentle and kind way with her. He never rushes her, and we always feel that he’s looking at the whole picture and helping us make thoughtful decisions about her care.
We’ve trusted Dr. Sellers and Cat & Bird Clinic for years, and that trust has only grown. So grateful for the wonderful care they continue to give our girl. Highly recommend!
Price assessment: Reasonable price
Services: Service not listed
J
Javier De La RosaLocal Guide · 13 reviewsiTotal number of Google reviews Javier has written across all businesses on Google Maps, not just this one.
We brought our cat into Cat and Bird Clinic because she wasn't feeling well. They were able to see her same day. The staff was very kind and helpful.
Dr. Hucal was a pleasure to work with. She's very informative and focused on our concerns. She did the tests she felt would tell us what we needed to know, and led us to the next best steps from there. We appreciated her approach and how helpful she was answering all our questions, without creating fear or confusion.
We are thankful to the Cat and Bird Clinic for helping us take the best care of our cat, and that we have a vet in the area we know and trust.
Price assessment: Reasonable price
Services: Service not listed
D
Daniel Byhre6 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Years ago, I walked into Cat and Bird Clinic with my cat Sophie, who had been hit by a car. She had passed. I was a mess, and the people there were incredibly kind. Thank you!
Since Santa Barbara, we've kept our cats inside.
Price assessment: Reasonable price
Services: Service not listed
B
Bob Walsmith Jr.Local Guide · 13 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
Our cat was dying and we needed a place to take him for end of life services. We are so glad we decided to take Mark to the Cat and Bird Clinic. Dr. Kelsey and her staff could not have been nicer and more kind. They were so compassionate and thoughtful to us in a very difficult time. We appreciate what they did for us so much! Thank you.
Price assessment: Great price
Services: Service not listed
A
Adrienne MetterLocal Guide · 18 reviewsiTotal number of Google reviews Adrienne has written across all businesses on Google Maps, not just this one.
Dr Sellers is THE BEST! I have taken my cats to see her for 16 years. She is Always caring, compassionate, wise, and a great listener. For a short period when she was injured, I checked out 3 other cat vets in Santa Barbara, only to realize how truly marvelous Dr Sellers is and feel ecstatic when she returned! Rates are fair and reasonable. She even came out to my house to euthanize one of my cats no charge, and only charged $50 to euthanize another in-office! A dedicated exceptional doctor! Go no elsewhere!
S
ST2 reviewsiTotal number of Google reviews ST has written across all businesses on Google Maps, not just this one.
Best Vet to take our baby!! Before I came to cat and bird I did a bit of research on all the vets around I was not happy to read some of the reviews, but then Cat and Bird came up I liked what I saw. liked what I read! We came to them with our baby we just adopted. When I tell you I'm so happy and pleased to have taken our baby here it's because I AM HAPPY!!!!! I feel that I made the right choice! The care and LOVE they showed for our fur baby is beyond what I could have hoped!! Thank you for helping our baby! Thank you for helping us understand what's going on with our little man! If you're an extremely picky pet parent like me when it comes to getting your baby the best care Cat and Bird is definitely the best! Thank you!
Price assessment: Great price
Services: Service not listed
K
Kim Helton3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
