Pet groomer · Santa Barbara, CA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%83+23.4Replies to reviews 8%22+1.8Craft & service penalty97−0.3Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#88 of 136 pet groomingiPosition by Experts Score among all companies we track in this category. · better than 36%
4.8★★★★★60 Google reviews · 20 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SB Paws And Claws 4.8 out of 5 based on 60 reviews. Customers frequently praise the facility for punctual appointments, clear communication via updates, reasonable pricing, and gentle handling of anxious or difficult pets. However, low-star reviews cite a pattern of poor customer service, specifically regarding unreturned calls or texts, and instances where groomers ignored specific instructions or performed incorrect cuts.
Google rating: 4.8 out of 5 from 60 reviews (92% five-star).
Reviews on this page: 60 Google reviews (45 with written comments, 5 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: July 10, 2026.
Service: Pet Groomer serving Santa Barbara, California.
Data from Google, last updated November 2, 2026.
Score profile vs other pet grooming
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SB Paws And ClawsPet Grooming median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SB Paws And Claws: 81/100 on this factor. Category median: 86.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SB Paws And Claws: 83/100 on this factor. Category median: 82.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SB Paws And Claws: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SB Paws And Claws: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SB Paws And Claws: 22/100 on this factor. Category median: 50.D
22
Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.8of 5
5 stars5592%
4 stars12%
3 stars12%
2 stars00%
1 star35%
Praise vs complaints
Phrases our text analysis found in 45 written reviews
91%praise
Praise4991%
Complaints59%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1833%
Quality & results1324%
Price & value713%
Would recommend713%
Communication47%
Honesty & trust36%
Speed & response24%
What customers talk about
We read 45 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I LOVE THE CARE AND PROFESSIONALISM OF PAWs N CLAWSs DAY SPAW FOR DOGGIEs.”
“The level of care and attention to detail at Paws & Claws is unmatched.”
“Terrible customer service No one will call or text me back for an appointment.”
“So nice, reasonably priced and you can tell they have pride in what they do.”
“I highly recommend them to any pet owner looking for a reliable and skilled grooming service in Santa Barbara.”
“Been going to them for over a year, great communication, pup is always happy and always looks good.”
“Clean, genuinely dog friendly: not like the usual noisy dog grooming factories that I’ve seen and no longer support.”
“Great service, very attentive and efficient.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
LLisa8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I’ve been going to Paws & Claws for years and they are simply the best. They also do scheduled appts where, unlike many other groomers, they don’t do early morning drop off where your dog can be held in a holding pen for hours- sometimes all day. P&C never upsells, either. They do exactly what you would like, but, of course, offer suggestions when asked.
MMichelle10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love them! Been going to them for over a year, great communication, pup is always happy and always looks good. Can’t recommend them enough
JJohnLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our dog was maybe skittish at first, but she really likes the grooming they do. She prances out now like a queen, so they take good care of her!
JJeff10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great haircut and bath for our dog Cooper! Made our anxious pup feel comfortable and kept us updated during his cut. Extremely reasonable for the quality. Will be returning!
SSuzanne7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Love this Groomer. Our girl, Maltese, looks adorable and is so relaxed when we pick her up. Cannot recommend this Groomer enough. The drive from Carp is well worth it.
CChaseLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I have been thrilled with my experience at Paws and Claws, my pup always comes back clean and happy :) Their updates make it easy and convenient to know when my pup will be ready! I highly recommend Emily and her team!
I’ve been going to Paws & Claws for years and they are simply the best. They also do scheduled appts where, unlike many other groomers, they don’t do early morning drop off where your dog can be held in a holding pen for hours- sometimes all day. P&C never upsells, either. They do exactly what you would like, but, of course, offer suggestions when asked.
M
Michelle Vautier10 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Great haircut and bath for our dog Cooper! Made our anxious pup feel comfortable and kept us updated during his cut. Extremely reasonable for the quality. Will be returning!
S
Suzanne Yardley7 reviewsiTotal number of Google reviews Suzanne has written across all businesses on Google Maps, not just this one.
Love this Groomer. Our girl, Maltese, looks adorable and is so relaxed when we pick her up. Cannot recommend this Groomer enough. The drive from Carp is well worth it.
C
Chase GrierLocal Guide · 16 reviewsiTotal number of Google reviews Chase has written across all businesses on Google Maps, not just this one.
I have been thrilled with my experience at Paws and Claws, my pup always comes back clean and happy :) Their updates make it easy and convenient to know when my pup will be ready! I highly recommend Emily and her team!
T
Trina Garcia4 reviewsiTotal number of Google reviews Trina has written across all businesses on Google Maps, not just this one.
I recently took my dogs to Paws & Claws Pet Grooming in Santa Barbara, and I couldn’t be happier with the experience! From start to finish, the process was seamless and stress-free. Scheduling an appointment was easy, and the staff was incredibly friendly, professional, and accommodating. They took the time to ask about each of my dogs’ specific needs and preferences, ensuring they would be comfortable throughout the grooming process.
When I picked them up, I was absolutely thrilled with the results! Their coats were perfectly trimmed, soft, and even, and they smelled amazing. You can tell that the groomers at Paws & Claws truly care about their work and put extra effort into making sure each pet looks and feels their best. Not only did my dogs look fantastic, but they also seemed relaxed and happy afterward, which tells me they were treated with kindness and patience.
I’ve taken my dogs to other groomers before, but this was by far the best experience we’ve had. The level of care and attention to detail at Paws & Claws is unmatched. It’s clear that they prioritize both quality and customer satisfaction, and I appreciate how well they communicate throughout the process. I highly recommend them to any pet owner looking for a reliable and skilled grooming service in Santa Barbara. I’ll definitely be bringing my dogs back here in the future!
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Subash ChellappanLocal Guide · 74 reviewsiTotal number of Google reviews Subash has written across all businesses on Google Maps, not just this one.
