Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
Reviewers of Cato Pet Hospital frequently praise the staff for being friendly, professional, and gentle with animals, while noting that pricing is often lower than at other clinics. Recurring positive themes include thorough explanations of treatments and compassionate care during end-of-life services. However, a pattern of criticism in lower-rated reviews highlights issues with emergency availability, specifically complaints about being unable to reach staff during urgent situations, and concerns regarding strict upfront payment requirements that may delay necessary care.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
246 Google reviews we collected
Phrases our text analysis found in 168 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Vet and the tech were both very nice, caring and helpful.”
“I picked up about 6 pens when she started yelling, If your going to be rude I'm not going to deal with you!”
“I would highly recommend Catos to everyone who has a fur baby and wants the best care and a great price.”
“Pet friendly, very helpful staff and top-notch vets.”
“Worst vet place in jonesboro”
“Owens and her staff are amazing 🙌🏻 highly recommend Cato Pet Hospital!”
“I do not recommend anyone take their pets there.”
“Sarah explained everything to me and treated my dog on the spot.”
“I have used Catos for years wouldn't trust anyone else with my babies”
“Finally, I called Cato and they worked me in on the same day to try to help me save it.”
praise complaint · found by our text analysis, Google review wording unchanged.
The Vet and the tech were both very nice, caring and helpful. They were gentle with my cat and I dont think her experience was terribly stressful. The charges were considerably less than other Vet clinics, which was good for me.
This was Molly first doctor appointment. He was great and very informative. The staff was very respectful, kind, and gentle with Molly. Also, I did feel like I had to rob Peter to pay Paul after I left. I have already scheduled Molly a future appointment and when I return from my vacation, I will schedule Max,…
Great. Sarah explained everything to me and treated my dog on the spot. Very professional staff.
I only rate this place one star because I can't rate it anymore lower. When Terry was the vet here it was amazing. He worked with you, found cheap and effective solutions, cared about your pets and you. And then the new vet took over. She doesn't care about anything but money and if she's even mildly inconvenienced…
They are so nice ans respectful. I just recently had my dog put down there and they treated her like family.
Have used them for years. They are so compassionate. I had to put one of our 16 yo babies down last week. They were loving and so sympathetic. We have 1 baby left and they will care for him until his last day. Highly recommend
4.6 ★★★★★ 246 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The Vet and the tech were both very nice, caring and helpful. They were gentle with my cat and I dont think her experience was terribly stressful. The charges were considerably less than other Vet clinics, which was good for me.
They are always friendly and professional.
Great place to take your animals, great veternarian and crew.
Great vet!!
Very caring vet and staff. Dr Owen's is amazing.
This was Molly first doctor appointment. He was great and very informative. The staff was very respectful, kind, and gentle with Molly. Also, I did feel like I had to rob Peter to pay Paul after I left. I have already scheduled Molly a future appointment and when I return from my vacation, I will schedule Max, Milo, and Buddy with Cato Pet Hospital. This will be their new doctor.
Great. Sarah explained everything to me and treated my dog on the spot. Very professional staff.
I only rate this place one star because I can't rate it anymore lower. When Terry was the vet here it was amazing. He worked with you, found cheap and effective solutions, cared about your pets and you. And then the new vet took over. She doesn't care about anything but money and if she's even mildly inconvenienced by your pet's issues her first solution is "quality of life." She's as bad about it as PETA. If you care about your pets, DO. NOT. TAKE. THEM HERE.
They are so nice ans respectful. I just recently had my dog put down there and they treated her like family.
Have used them for years. They are so compassionate. I had to put one of our 16 yo babies down last week. They were loving and so sympathetic. We have 1 baby left and they will care for him until his last day. Highly recommend
Analyzing 5,771,8595.8M ReviewsFor 15,88415.9K Experts
