Analyzing 6,599,9706.6M ReviewsFor 18,33318.3K Experts

Experts Reviews · Company report
CDE Collision Centers - Des Plaines logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%75+5.3Craft & service penalty88−1.2Momentum penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

CDE Collision Centers - Des Plaines

Des Plaines, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 48 auto glass repair · 4.8★ from 371 Google reviews

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Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CDE Collision Centers - Des Plaines is better than 82% of auto glass repair.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CDE Collision Centers - Des Plaines is better than 76% of auto glass repair.B
76
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CDE Collision Centers - Des Plaines is better than 88% of auto glass repair.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CDE Collision Centers - Des Plaines is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CDE Collision Centers - Des Plaines is better than 91% of auto glass repair.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CDE Collision Centers - Des Plaines is better than 75% of auto glass repair.B
75

Reviews for your job

Customers hired CDE Collision Centers - Des Plaines for 8 kinds of job.

CDE Collision Centers - Des Plaines for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Steering & suspension repair”

Jim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

CDE not only did great and impressive work on my car, they did it quickly and with incredibly impressive communication. I am forever grateful!

Reasonable priceTiresSteering & suspension repairPainting
Kyungwon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I’ve used CDE a few times already and always have been satisfied with their work, accountability and transparency!

Great priceSteering & suspension repairPaintingService not listed
Maureen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did a great job

Auto detailingBody & TrimPainting
victor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My car was in an accident and I took it to CDE Collison. They had personal and responsive service. The work looks outstanding. They kept me apprised of progress and finished ahead of time. I definitely use them again.

Body & TrimPaintingSteering & suspension repair
MalloryLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Working with CDE Collision (Des Plaines) was AMAZING! They kept me in the loop every step of the way. My car is like brand new once again! Matt & Frank were both such pleasures to work with! Two thumbs up!!

Body & TrimBrakesElectrical repair
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Frank and his team at CDI did fantastic jobrepairing my car after it was in bad accident.

Body & TrimBrake service & repairSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

These people are great to do business with. They are very professional, polite and keep you informed of what’s happening during your repair process. This is my second time using them, and this time was as pleasant as the first. I will continue to use them in the future.

Auto glass repairBatteryBody & Trim+ Quality+ Professionalism
TANVIRLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Steering & suspension repair
Dwoyn6 years ago★★★★★

Rating only, no written review.

Body & TrimSteering & suspension repairWheel alignment+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 44%Overpriced 4%Not sure 8%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim96—
Painting80—
General repairs & maintenance37—
Auto detailing22—
Wheel alignment16—
Tires11—
Steering & suspension repair9—
Electrical6—

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