House cleaning service · Albuquerque, NM · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%81+5.7Craft & service penalty59−4.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 30 basement cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 52%
4.9★★★★★114 Google reviews · 24 photos
96%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Celestials Cleaning 4.9 out of 5 based on 114 reviews, with the owner responding to 18% of them. Clients frequently praise the team for punctuality, thorough deep cleaning, and responsive communication regarding scheduling and pricing. Services include residential maintenance, move-out preparation, and repair work. However, a few low-star reviews criticize rude phone interactions, billing disputes, and instances where the completed work did not match the initial scope or cost expectations.
Google rating: 4.9 out of 5 from 114 reviews (96% five-star).
Reviews on this page: 114 Google reviews (91 with written comments, 1 with photos).
Owner responses: the business replied to 18% of reviews.
Most recent review: October 20, 2026.
Service: Basement Cleaning Service serving Albuquerque, New Mexico.
Data from Google, last updated October 25, 2026.
Score profile vs other basement cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Celestials CleaningBasement Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Celestials Cleaning: 87/100 on this factor. Category median: 87.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Celestials Cleaning: 90/100 on this factor. Category median: 81.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Celestials Cleaning: 59/100 on this factor. Category median: 90.C
59
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Celestials Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Celestials Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Celestials Cleaning: 81/100 on this factor. Category median: 94.A
81
Bar = this company · dark tick = category median.
Star ratings
114 Google reviews we collected
4.9of 5
5 stars10996%
4 stars11%
3 stars11%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
97%praise
Praise20697%
Complaints73%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5626%
Staff & attitude4521%
Would recommend3818%
Speed & response3717%
Price & value136%
Communication126%
Honesty & trust126%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ray and his team did an amazing job deep cleaning our home!”
“Terrible cleaning service, charged way too much and did less than half the cleaning discussed on tthe phone!”
“They were thorough, professional, and paid attention to all the little details.”
“rudely I might add.”
“I would absolutely recommend them and will definitely use them again!”
“Overall, I can't recommend Celestial House Cleaners highly enough.”
“I really appreciate how responsive and reliable he has been and the quality of the work his team provides.”
“I would highly recommend Celestials Cleaning to anyone looking for a reliable, honest, and affordable Cleaning service.”
“Ray and the team are reliable, thorough, and easy to work with.”
“Ray and his staff are efficient with fast response, honest and reliable.”
People customers mention
Ray6 reviews
Manuela3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Celestials Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Erica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Ray and his team did an amazing job deep cleaning our home! They were thorough, professional, and paid attention to all the little details. Our house looked and felt so clean when they were finished, and I was extremely happy with the results.
I also asked Ray if he could repair and paint a window sill that our dog…
Paid $500+Reasonable price
MarkLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Ray and his Team did a good job on my residential deep clean. They were on time and professional.
Ray and his team did an amazing job deep cleaning our home! They were thorough, professional, and paid attention to all the little details. Our house looked and felt so clean when they were finished, and I was extremely happy with the results.
I also asked Ray if he could repair and paint a window sill that our dog had pretty much destroyed. He was able to get someone back in less than a week and took care of it for us. It looks great! I really appreciate how responsive and reliable he has been and the quality of the work his team provides. I would absolutely recommend them and will definitely use them again!
Price assessment: Reasonable price
Price: $500+
Mark CordovaLocal Guide · 21 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
I've been using Celestial Cleanings since March 2024 and they've been consistently excellent. This is a family-owned and run business, and it really shows in the care and attention they put into every visit.
Ray and the team are reliable, thorough, and easy to work with. My home always looks and feels fresher after they come through—they notice the details and never cut corners. Communication is clear, they show up when they say they will, and the quality has stayed high the entire time I've worked with them.
If you're looking for a dependable local cleaning service that treats your home with respect, Celestial Cleanings is an easy yes. Grateful to have found them. 5 stars!!!!!
Price assessment: Reasonable price
Alexandra Blaylock1 reviewiTotal number of Google reviews Alexandra has written across all businesses on Google Maps, not just this one.
The team did a great job cleaning our house. I am impressed with just how clean they were able to get the oven in particular. It was very easy to schedule. They completed the job in about 3 hours too. Will definitely book again!
Veronica Salcido4 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Ray and his crew did a phenomenal job cleaning (move out) my vacant condo. I was in a bind when my scheduled cleaning service had to suddenly cancel. I read and was impressed by their reviews. Ray was professional, supportive and accommodating. He was willing and managed to schedule me in the very next day. I was so grateful! His scheduling process was fast and efficient. Highly recommend Celestial Cleaning.
Prasaad MLocal Guide · 18 reviewsiTotal number of Google reviews Prasaad has written across all businesses on Google Maps, not just this one.
Our deep clean was beyond our expectations. Ray was quick to pick up the phone and answer all my questions on the first ring, and get me booked on the day I needed the clean. We came back to a spotless house with close attention to detail. The bathrooms haven’t looked this clean since we moved in! The team went above and beyond with cleaning appliances and harder to reach areas. I initially planned for this to be a one-time clean, but after seeing the work of this team I am considering a more routine service.
Jared Baca10 reviewsiTotal number of Google reviews Jared has written across all businesses on Google Maps, not just this one.
