Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Cellino Plumbing, Heating, Cooling & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty0−10Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Cellino Plumbing, Heating, Cooling & Electric

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 946 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric is better than 0% of sump pump installation services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.

Cellino Plumbing, Heating, Cooling & Electric for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$327–$493
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 9

All 10 Google reviews tagged “Faucet installation”

Miriam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I could not be happier with Cellino. This is my 3rd use of their service within the last 3 months. First for an emergency hot water tank installation - second was a plumbing leak in my laundry room -- this last visit was to correct vanity/faucet installation that another service had really messed up. Each time,…

Faucet installation+ Responsiveness+ Punctuality+ Quality
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Our AC unit is very old. Dylan was very informative about the condition and what we could expect from the unit. He also discussed with us about a new unit, with no sales pressure. We've used Cellino for plumbing issues and a new furnace. They are very good at being able to schedule appointments in a reasonable time…

A/C system maintenanceDrain cleaningPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
Meg4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience, as always, with Cellino. They came out the same day I called for a tub/shower that was suddenly leaking into the basement. Diagnosed the problem immediately as a broken tub faucet, had all materials on hand to fix on spot and was able to quote me for future bathroom remodel project while he fixed…

Plumbing leak detectionFaucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jonathan was fantastic- polite, professional, explained what the job entailed and asked if I had any questions. I would highly recommend Cellino Plumbing and ask for Jonathan to do the job. I would trust him with any plumbing needs!

Customer photo from Michael's reviewCustomer photo from Michael's review
Faucet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Frances4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have had Cellino Plumbing out for two different plumbing issues. In both instances, I had a very good experience and an excellent resolution of my issues!! I highly recommend them for their outstanding professionalism, expertise, customer service, and friendliness! I was so impressed with their quick…

Faucet installationSewer repair
Meghan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Service was same-day responsive. Dave was professional, courteous and helpful in explaining our options. Price for (unplanned) faucet install was a little high but is covered under warranty for a year which gives us peace of mind. Would recommend.

Faucet installationPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
StevenLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Punctual, friendly service. Will definitely use Cellino again.

Heating system maintenanceFaucet installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Lindsay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We moved into a “fixer-upper” about 10 months ago. Our first major project came the day we tried to turn on the gas, and found multiple leaks. Cellino plumbing fixed this issue and multiple plumbing projects since then. We’ve worked with several people from the company and each one is professional, polite, and…

A/C system maintenanceHeating system maintenanceFaucet installation+ Responsiveness+ Punctuality+ Quality
Alfred1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Adam did a fantastic job as usual.I would HIGHLY recommend him this and every time

Faucet installation+ Responsiveness+ Punctuality+ Quality
RichardLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Faucet installation+ Quality+ Professionalism

Price

$359+12% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 67%Overpriced 8%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning63$158–$292
Plumbing pipe repair60$305–$992
Plumbing leak detection35$39–$509
Sewer cleaning29$166–$343
Heating system maintenance28$19–$148
Plumbing leak repair27$161–$520
Toilet repair26$209–$493
Outdoor plumbing system repair25$224–$2.4k

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