HVAC contractor · Tonawanda, NY · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty0−10Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 10 sump pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.9★★★★★946 Google reviews · 24 photos
95%five-star reviews
3.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$359typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Cellino Plumbing, Heating, Cooling & Electric at a glance
Reviewers of Cellino Plumbing, Heating, Cooling & Electric frequently highlight punctual appointments, thorough explanations of work, and professional communication across plumbing, HVAC, and electrical services. While many customers appreciate the detailed quotes and friendly staff, recurring criticisms involve high pricing for basic repairs, incomplete jobs, and instances where the company failed to follow up on estimates or properly address specific issues.
Google rating: 4.9 out of 5 from 946 reviews (95% five-star).
Reviews on this page: 946 Google reviews (753 with written comments, 12 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: September 11, 2026.
Service: Sump Pump Installation Service serving Tonawanda, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other sump pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
This companySump Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric: 89/100 on this factor. Category median: 91.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric: 89/100 on this factor. Category median: 91.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric: 89/100 on this factor. Category median: 97.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric: 100/100 on this factor. Category median: 100.A
100
Bar = this company · dark tick = category median.
Star ratings
946 Google reviews we collected
4.9of 5
5 stars89895%
4 stars253%
3 stars71%
2 stars30%
1 star131%
Praise vs complaints
Phrases our text analysis found in 753 written reviews
99%praise
Praise1,45299%
Complaints201%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
92%fair
Great price325%
Reasonable867%
Overpriced18%
Not sure00%
$359+12% vs typical sump pump installation services
Middle half of what 7 customers paid ($76–$1.6k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude46031%
Speed & response28119%
Quality & results25918%
Would recommend16011%
Communication15310%
Price & value1077%
Honesty & trust524%
What customers talk about
We read 753 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly, professional and helpful when explaining all the work they were doing.”
“Garrett was pleasant and efficient like all other Cellino techs we have seen.”
“They came out, looked at the work and then never got back to me.”
“I thought then that she was extremely thorough and informative about our A/C setup, and today she was the same with our furnace setup.”
“One problem was not fixed.”
“Would recommend the company again as we have called them before and received prompt and efficient responses.”
“She was terrific, very informative, explained all the issues (positive for us, thank goodness) with our furnace, showed pictures, and answered all my questions.”
“The quality was top notch, professionalism was peak, and the price was fair and reasonable!”
“Be aware people , Don't be Ripped off !”
“Chris Wagner was among the most honest consultants I've ever met.”
“These guys are frauds”
People customers mention
Dylan18 reviews
Nick13 reviews
Andy10 reviews
Adam9 reviews
Celino8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job. Pick one to see what they paid and said.
JJon4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
These guys quoted me to replace my were lateral, saying it was collapsed and that they couldn’t get the camera down there. I had someone else come out who cam’d the line and ended up being fine. These guys are frauds
Paid $200–400Overpriced
MMatt10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Antonio and Trevor were fantastic. Very friendly, professional and helpful when explaining all the work they were doing. Even saved us a good chunk of change when adjustments were made to the repair approach. Have really come to trust Cellino.
Paid $1,000+Reasonable priceOutdoor plumbing system repairSewer repair
PPaul5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Had a very positive experience with Cellino Plumbing. They hire great people who know what they are doing. Had two bigger projects this year, called Cellino, no problems. Have another big job coming up next Spring. Cellino will do the work..
Here's another review. A technician named Joella came today for a furnace tuneup. She was terrific, very informative, explained all the issues (positive for us, thank goodness) with our furnace, showed pictures, and answered all my questions. She was here at least once before for an A/C tuneup, a few years ago. I thought then that she was extremely thorough and informative about our A/C setup, and today she was the same with our furnace setup. All their technicians have been great, for both A/C and furnace over a number of years, but I have to say Joella has been the best so far.
Garrett came to do a furnace tune up. He told us our furnace is in good shape, which was great! He made a recommendation for changing the type of furnace filter we're using, which I will look into and possibly make the change. Garrett was pleasant and efficient like all other Cellino techs we have seen.
Price assessment: Reasonable price
Price: $1–100
Services: HVAC system maintenance
Positive: Responsiveness
Response from the owner · 4 years ago
Thank you for taking the time to share your experience with us! We’re so glad to hear that you’re happy with our service!
J
Jon Mcmahon4 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
These guys quoted me to replace my were lateral, saying it was collapsed and that they couldn’t get the camera down there. I had someone else come out who cam’d the line and ended up being fine. These guys are frauds
Price assessment: Overpriced
Price: $200–400
M
Matt D.10 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Antonio and Trevor were fantastic. Very friendly, professional and helpful when explaining all the work they were doing. Even saved us a good chunk of change when adjustments were made to the repair approach. Have really come to trust Cellino.
Price assessment: Reasonable price
Price: $1,000+
Services: Outdoor plumbing system repair, Sewer repair
R
Rebekah LeightLocal Guide · 47 reviewsiTotal number of Google reviews Rebekah has written across all businesses on Google Maps, not just this one.
Had a very positive experience with Cellino Plumbing. They hire great people who know what they are doing. Had two bigger projects this year, called Cellino, no problems. Have another big job coming up next Spring. Cellino will do the work..
Price assessment: Reasonable price
Price: $1,000+
Services: General construction
F
fazerxftz6 reviewsiTotal number of Google reviews fazerxftz has written across all businesses on Google Maps, not just this one.
I called Cellino for an estimate on hooking up a generator. They came out, looked at the work and then never got back to me. I am a contractor as well. There is no excuse to not give someone the courtesy of a callback, even if you cannot/don’t want to perform the work, especially when they are willing to give you thousands of dollars and allow you in their home.
K
KE TheLock2 reviewsiTotal number of Google reviews KE has written across all businesses on Google Maps, not just this one.
Rob was knowledgeable, caring and quick to answer all of my questions and inspect and tune my heating system for Winter. Highly recommend Cellino Plumbing and Rob! Great people to work with.
Services: Heating system maintenance
Services: A/C system repair
Response from the owner · 3 years ago
Thank you for your valuable feedback. We are thrilled that you had such a great experience with Dan!
