Experts Reviews · Company report
Cellino Plumbing, Heating, Cooling & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty0−10Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Cellino Plumbing, Heating, Cooling & Electric

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 946 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric is better than 0% of sump pump installation services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.

Cellino Plumbing, Heating, Cooling & Electric for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$658
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5

All 18 Google reviews tagged “HVAC system repair”

Carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kevin was awesome with the repairs to our furnace. He was very knowledgeable and very patient as he had to come back a couple times each with different problems. He was very professional and we appreciated his dedication. He was wonderful. Thank you Kevin.

HVAC system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
AndreaLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Tech was knowledgeable pleasant an asset to company His years of experience shows very happy customer Will be repeat customers for all our heating& cooling needs

HVAC system repairHeating system repair+ Responsiveness+ Punctuality+ Quality
Richard6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Josiah was extremely courteous and proficient

HVAC system repair+ Responsiveness+ Punctuality+ Quality
FSLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I have used this company several times now to do regular maintenance in my furnaces. They are highly communicative, responsive and timely. The technicians sent to the house were highly professional. I recommend this company!

HVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Professionalism
Jessica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Always courteous, knowledgeable, and helpful.

A/C system maintenanceHeating system maintenanceHVAC system maintenance
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Scheduling was straightforward, and my technician (Dylan) was a real pro.

HVAC system maintenanceHVAC system repair+ Responsiveness+ Professionalism
PhilLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Expensive show up cost of 89 but work done right and with a great smile and excellent service

HVAC system repairA/C system repairHVAC duct & vent repair
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We needed our furnace blower replaced. The whole experience with CPH was excellent, from the customer service reps to Jake our tech. Very professional and reasonable costs. I rate this company as exceptionally good in very competitive WNY market for these services. I will continue to use and recommend this company.

HVAC system repair
Daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I couldn’t be happier with the responsiveness and professionalism of Cellino plumbing. Their knowledgeable technician Dylan diagnosed and repaired my air conditioning unit in less than a half an hour. I would highly recommend this company for your heating and cooling needs.

HVAC system repair+ Responsiveness
Joseph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service every time! I would highly recommend them!

HVAC system repair+ Responsiveness+ Punctuality+ Quality
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent work! Troy, Justin, and Dan have provided us with excellent service. They’re timely, friendly, and thorough. The work they do is second to none.

HVAC system repairOutdoor plumbing system repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Collin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Responsive team. Great quality products. Professional workers show up on time. Great staff working the system behind scenes too.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Dina6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Install water filter system

Plumbing leak detectionHVAC system repairGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Roland4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jacob is an awesome dude, great troubleshooting abilities.

HVAC system repair+ Responsiveness+ Punctuality+ Professionalism
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC system repair+ Responsiveness+ Punctuality+ Quality
Samantha12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Rating only, no written review.

Plumbing leak detectionHVAC system repair+ Responsiveness+ Punctuality+ Professionalism
Angelica3 years ago★★★★★

Rating only, no written review.

HVAC system repairHeating system installation+ Responsiveness+ Punctuality+ Professionalism
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC system repair+ Responsiveness+ Punctuality+ Quality

Price

$359+12% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 67%Overpriced 8%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning63$158–$292
Plumbing pipe repair60$305–$992
Plumbing leak detection35$39–$509
Sewer cleaning29$166–$343
Heating system maintenance28$19–$148
Plumbing leak repair27$161–$520
Toilet repair26$209–$493
Outdoor plumbing system repair25$224–$2.4k

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