Experts Reviews · Company report
Cellino Plumbing, Heating, Cooling & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty0−10Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Cellino Plumbing, Heating, Cooling & Electric

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 946 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric is better than 0% of sump pump installation services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.

Cellino Plumbing, Heating, Cooling & Electric for install AC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.2k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Install AC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5

All 11 Google reviews tagged “Install AC”

Jeff4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Service Tech was timely, professional and personable. He diagnosed the problem explaining it in detail and provided an estimate for repair. I was impressed with service.

Reasonable priceInstall AC
Anne13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Andrew and HVAC staff are so professional and knowledgeable.. we had Hot Water Tank installed, new Sump Pump installed, a new furnace and air conditioning unit.. they were awesome! Arrived when they said they would be there, explained well, and very pleasant! Thanks Andrew and company!

Water heater installationWater tank installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Our AC unit is very old. Dylan was very informative about the condition and what we could expect from the unit. He also discussed with us about a new unit, with no sales pressure. We've used Cellino for plumbing issues and a new furnace. They are very good at being able to schedule appointments in a reasonable time…

A/C system maintenanceDrain cleaningPlumbing leak detection+ Responsiveness+ Punctuality+ Quality
William3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Today the crew showed up at 8 AM and installed a complete A/C plus furnace system along with a new hot water heater. All this by 6 PM. They did a very good job.

Install ACHeating system installationWater heater installation+ Professionalism
Laurie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Tyler Fleck did a great job explaining everything and answering all my questions. Jayden Ball and his crew put my central air in. They did a great job explaining everything to me. They made sure I knew how to take the key pad off and how to work it. I would definitely recommend them to my family and friends. Thank you guys. 😊

Install AC+ Responsiveness+ Punctuality+ Quality
Todd6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The workers went above and beyond in terms of service. From respectful and kind they all met all our needs and did an excellent job on the installs.

Install ACHeating system installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Patrick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rapid response and attention to our needs.

Install ACHeating system installation+ Responsiveness+ Quality+ Professionalism
Collin9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Responsive team. Great quality products. Professional workers show up on time. Great staff working the system behind scenes too.

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Everyone at Cellino has been very professional and friendly! We've had multiple wonderful experiences - from tankless hot water heaters to A/C installs, to sump pump replacement - which keep us coming back!

A/C system maintenanceDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Quality+ Professionalism
Connie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The team arrived on time and cheerful. They went straight to work and finished in one day! They even helped me program my thermostat!

Install ACHeating system installationInstall thermostat+ Responsiveness+ Quality+ Professionalism
Rygaar3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Install AC+ Professionalism

Price

$359+12% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 67%Overpriced 8%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning63$158–$292
Plumbing pipe repair60$305–$992
Plumbing leak detection35$39–$509
Sewer cleaning29$166–$343
Heating system maintenance28$19–$148
Plumbing leak repair27$161–$520
Toilet repair26$209–$493
Outdoor plumbing system repair25$224–$2.4k

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