Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty89−1.1Momentum penalty0−10Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORECellino Plumbing, Heating, Cooling & Electric
Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #10Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 946 Google reviews
Report card
Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric is better than 89% of sump pump installation services.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric is better than 0% of sump pump installation services.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
Reviews for your job
Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.
Cellino Plumbing, Heating, Cooling & Electric for toilet installation
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8
All 4 Google reviews tagged “Toilet installation”
Romewaz14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
They did a great job , No complaints
Toilet installation+ Professionalism
Kristen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Cellino plumbing helped us out when our drain was backed up. We really appreciated the quick response to our plumbing emergency.
Toilet installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
CharlieLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★
Adam doucette is a very good plumber he's a great troubleshooter and solves the problem thankyou
Toilet installationPlumbing pipe repairSewer repair
PaulineLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Repair person was prompt, courteous, knowledgeable and respectful. Very conscientious of little kids & cats in apartment & Closed doors behind him. Price was fair for work completed.
Plumbing leak detectionToilet installationOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Price
$359+12% vs typical sump pump installation services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 67%Overpriced 8%Not sure 0%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 63 | $158–$292 |
| Plumbing pipe repair | 60 | $305–$992 |
| Plumbing leak detection | 35 | $39–$509 |
| Sewer cleaning | 29 | $166–$343 |
| Heating system maintenance | 28 | $19–$148 |
| Plumbing leak repair | 27 | $161–$520 |
| Toilet repair | 26 | $209–$493 |
| Outdoor plumbing system repair | 25 | $224–$2.4k |
