Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Cellino Plumbing, Heating, Cooling & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Cellino Plumbing, Heating, Cooling & Electric

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,718 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric is better than 91% of sump pump installation services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.

Cellino Plumbing, Heating, Cooling & Electric for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$208–$466
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “A/C system repair”

donaldLocal Guide · 339 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Nick arrived as scheduled and provided a written estimate to correct a leak inside bathroom wall. We reviewed and agreed to Cellino Plumbing as our contractor. Work appointment time was set and Nick arrived on time and completed the work in a professional and timely manner for $585.10 . Our other estimate offered no…

Paid $2,000+Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great same day service. The technician was professional and knowledgeable.

Paid $600–800Reasonable priceA/C system maintenanceA/C system repair
Colleen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

All technicians that come out to service our home for either plumbing or HVAC are qualified, knowledgeable, courteous, and great with communication. We use Cellino for all of our needs and always feel confident in the work they do! Highly recommend!

Paid $400–600Reasonable priceA/C system repair
Quentin15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I had a very difficult issue happening with my air conditioner that was not diagnosed properly by other techs Earlier in the day. Troy came back out, at closing time and spent about two hours to. identify the issue. Unfortunately, he had to give me the bad news that it was a very expensive fix. Since the unit is…

Paid $200–400Reasonable priceA/C system repair
Iwona10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had placed “an emergency call” on Saturday & Steve Leo showed up immediately to investigate the situation… returned on Monday to Replace Condensate Pump… I also had a “leaking toilet 🚽 Tank, Steve arranged with the main office to send Chaz Root to look 👀 into this issue… and Chez did an outstanding job on the…

Toilet repairA/C system repair
Ellen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

My ac unit was not working and I was having a bad day and I got angry with the technician who came out later I called and apologized and asked Cellino to forgive me and to please apologize to the technician and I was truly sorry and had an appointment for them to come out for a new ac unit, they texted me this…

Paid $1–200HVAC system repairA/C system repair
Murry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Garrett was extremely professional and thorough in explaining the repairs to my air conditioner as well as making recommendations for when it comes time to replace the entire system in a few years as it nears its life expectancy.

Paid $100–200Reasonable priceA/C system repair
Rosie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Calling Cellino plumbing what is the best decision I’ve made. They were on time they cleaned up explained everything it was a very nice experience dealing with them

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Molly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

My service technician was very professional and polite. The service Cellino provides is always excellent.

A/C system repairService not listed
Dennis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was a very hot day today and a Sunday. While we had to wait a while, our problem was handled efficiently by the technician.

A/C system repair+ Responsiveness+ Quality+ Professionalism

Price

$366+14% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 65%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning177$158–$292
Sewer repair97$236–$1.1k
Plumbing pipe repair94$305–$992
Water heater installation74$1.1k–$2.1k
Plumbing leak detection74$39–$509
Toilet repair64$209–$493
Outdoor plumbing system repair53$224–$2.4k
HVAC system maintenance45$19–$192

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