Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORECellino Plumbing, Heating, Cooling & Electric
Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,718 Google reviews
Report card
Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric is better than 91% of sump pump installation services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
Reviews for your job
Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.
Cellino Plumbing, Heating, Cooling & Electric for cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$25–$195
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
All 15 Google reviews tagged “Cleaning”
Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
The technician was polite informative,and professional.he explained the process he had performed .and did some cleaning before he left I will use Cellini again.he also gave me a senior discount and a online coupon.
Cleaning+ Responsiveness+ Punctuality+ Quality
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
What a fantastic experience! Dan, the technician arrived on time and ready to work. He was here for a furnace tuneup and noticed an issue immediately. The issue was addressed, fixed and my furnace is running great! I am all set for this winter. Thank you again!
CleaningService not listed+ Responsiveness+ Punctuality+ Quality
ReneeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Very professional from office staff to plumber. Clear description of service needed. Respectful of home/property. Used drop cloths and booties. Nick worked steadily and efficiently to get the work done. Couldn't be happier. Will use Cellino again for sure.
CleaningToilet installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
PaulLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Justin Borgosz was exceptionally professional. He explained all options to address the issue. The team at Cellino Plumbing was a pleasure to deal with.
CleaningOutdoor plumbing system repair+ Responsiveness+ Punctuality+ Quality
Angel10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Excellent and professional service
CleaningWater heater installationDrain cleaning+ Responsiveness+ Punctuality+ Quality
Joanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Friendly on time. explained concern reasonable price
Cleaning
MichaelLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
Rating only, no written review.
Cleaning+ Professionalism
Disability5 years ago★★★★★
Rating only, no written review.
CleaningPlumbing leak detectionDrain cleaning+ Professionalism
DonnaLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
CleaningPlumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Joseline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
Cleaning+ Responsiveness
ChrisLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
CleaningPlumbing leak detectionOutdoor plumbing system repair+ Professionalism
Steve3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
CleaningDrain cleaning+ Responsiveness+ Punctuality+ Professionalism
Marilyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
CleaningFaucet repair+ Quality
Christopher1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
CleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Steph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
Rating only, no written review.
CleaningDrain cleaning+ Responsiveness+ Punctuality+ Quality
Price
$366+14% vs typical sump pump installation services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 25%Reasonable 65%Overpriced 4%Not sure 6%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 177 | $158–$292 |
| Sewer repair | 97 | $236–$1.1k |
| Plumbing pipe repair | 94 | $305–$992 |
| Water heater installation | 74 | $1.1k–$2.1k |
| Plumbing leak detection | 74 | $39–$509 |
| Toilet repair | 64 | $209–$493 |
| Outdoor plumbing system repair | 53 | $224–$2.4k |
| HVAC system maintenance | 45 | $19–$192 |
