Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Cellino Plumbing, Heating, Cooling & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Cellino Plumbing, Heating, Cooling & Electric

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,718 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric is better than 91% of sump pump installation services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.

Cellino Plumbing, Heating, Cooling & Electric for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$19–$192
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “HVAC system maintenance” · showing 20

Carol4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Joelle was very helpful

Great priceHVAC system maintenance
EmilyLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

My technician was very nice & professional. He did a great job with my HVAC maintenance. This is a good, honest company that doesn’t overcharge you. I also love how much they give back to the community. I will definitely be calling them next time I need service done.

Great priceHVAC system maintenance
ROCCO3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Problem with sump pump .was running non stop.

Great priceHVAC system maintenanceService not listed
Gary5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Troubleshooting why furnace would not turn on. Tech diagnosed the problem and got the heat running quickly. Very competent and friendly service thank you.

Paid $300–400Not sureHVAC system maintenanceInstall thermostat
Bruce12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Cellino and Marcus did a great job for me today. I would recommend them for your plumbing, heating and cooling needs.

Paid $1–200Great priceHVAC system maintenance
donaldLocal Guide · 339 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Nick arrived as scheduled and provided a written estimate to correct a leak inside bathroom wall. We reviewed and agreed to Cellino Plumbing as our contractor. Work appointment time was set and Nick arrived on time and completed the work in a professional and timely manner for $585.10 . Our other estimate offered no…

Paid $2,000+Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
LindaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We had an electrical problem and it was a holiday weekend and they did come out on Friday. Thank you

Paid $1–200Great priceHVAC system maintenance
Tracy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The technicians are great! Knowledgeable, hardworking, service is affordable

Reasonable priceHVAC system maintenance
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Marcus is competent, knowledgeable & comprehensive. I’m really impressed w/Cellino & their staff! Wasn’t able to afford a part last year, but there was no pressure, no tactics…Marcus kindly explained reason and the eventual need and was just super about it! Just had him here to replace the part this season and do…

Paid $1–200HVAC system maintenanceA/C system maintenance
Kevin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Awesome service!! Technician Garret was on time, courteous, and very knowledgeable. He explained his recommendations thoroughly and left a "cleaned to my expectations" workspace. Garret's engaging personality and smile were a pleasure to do business with!! A+++ service! Highly recommended!

Paid $400–600Reasonable priceHVAC system repairHVAC system maintenance
SusanLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Marcus was here to check out the furnace after having a water damage issue in basement. He was very pleasant.. highly informed.. great listener.. answered many questions … and very professional. That’s why I use Cellino cause they have caring competent technicians!!!

Paid $1–100Reasonable priceHVAC system maintenanceService not listed
DonaldLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

On time, professional and efficient. Performed the service as requested and explained everything he found. Great job!

Paid $1–100Great priceHVAC system maintenance
Rose7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Marcus was professional, friendly and efficient for my HVAC maintenance.

Paid $1–100Great priceHVAC system maintenance
kirk8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Marcus was did a great job explaining my routine furnace maintenance specifics.

Reasonable priceHVAC system maintenance
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Technician Patrick was great! Efficient, friendly, answered all my questions, no upsells.

Great priceHVAC system maintenance
JimLocal Guide · 80 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Joella came to our house for HVAC maintenance. This girl really knows her stuff and is a credit to the Cellino business. Joella is also a wonderful person to have met....

HVAC system maintenance
KeithLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a furnace tune-up for the winter season. Steve was the technician. He called early afternoon and let me know how soon he could be at my house (approximately 15-20 minutes). Steve was courteous, did the tune-up as well as inspect the 20 year old condensate pump that I thought was an issue making a louder…

Paid $1–100Reasonable priceHVAC system maintenance
PatriciaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My serviceman from Cellino dilgently checked my AC unit and even checked the air handler in the attic. He was very friendly and knowledgeable. On-time for the appointment and offered suggestions for future AC needs.

HVAC system maintenanceHeating system maintenance
Vinnie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We just had our air conditioning system inspected by Cellino Plumbing. All around great job. Very pleased. I highly recommend Cellino Plumbing! Vince Ricotta

HVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Kathleen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I cannot express how knowledgeable, intelligent, trust worthy, and professional, Cellino Plumbing and all their employees have been for the multiple jobs I had performed at my commercial building

Heating system maintenanceHVAC system maintenanceInstall thermostat+ Responsiveness+ Punctuality+ Quality

Show more HVAC system maintenance reviews (25 more) →

Price

$366+14% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 65%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning177$158–$292
Sewer repair97$236–$1.1k
Plumbing pipe repair94$305–$992
Water heater installation74$1.1k–$2.1k
Plumbing leak detection74$39–$509
Toilet repair64$209–$493
Outdoor plumbing system repair53$224–$2.4k
HVAC system maintenance45$19–$192

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