Experts Reviews · Company report
Cellino Plumbing, Heating, Cooling & Electric logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Cellino Plumbing, Heating, Cooling & Electric

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,718 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 88% of sump pump installation services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Cellino Plumbing, Heating, Cooling & Electric is better than 91% of sump pump installation services.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Cellino Plumbing, Heating, Cooling & Electric is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.

Cellino Plumbing, Heating, Cooling & Electric for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.70
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$658
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “HVAC system repair” · showing 20

Natalie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

The gentleman they sent to my house were so respectful , honest educated and helpful. Patient explained everything to me super efficient great experience.

HVAC system repairThermostat repair
donaldLocal Guide · 339 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Nick arrived as scheduled and provided a written estimate to correct a leak inside bathroom wall. We reviewed and agreed to Cellino Plumbing as our contractor. Work appointment time was set and Nick arrived on time and completed the work in a professional and timely manner for $585.10 . Our other estimate offered no…

Paid $2,000+Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
MikeLocal Guide · 512 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Request yesterday was ASAP service and Cellini had a plumber at my home this morning by 10am. Can't say enough good things about this company as I've used them before with same positive outcomes. My company and my families forever. Thanks

Paid $200–400Reasonable priceToilet repairHVAC system repairA/C system maintenance+ Responsiveness+ Punctuality+ Quality
BonnieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Steve Leo and LeShanna (sorry if misspelled!) were knowledgeable, efficient, informative and friendly. Called at 8 AM, repaired by noon. What a team! Excellent repair work on a 21 year old Trane AC. Couldn't be more satisfied. Thank You!

Paid $200–400Great priceHVAC system repair
MichaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Dylan work and personality were exceptional

HVAC system repair
Kevin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Awesome service!! Technician Garret was on time, courteous, and very knowledgeable. He explained his recommendations thoroughly and left a "cleaned to my expectations" workspace. Garret's engaging personality and smile were a pleasure to do business with!! A+++ service! Highly recommended!

Paid $400–600Reasonable priceHVAC system repairHVAC system maintenance
Ellen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★

My ac unit was not working and I was having a bad day and I got angry with the technician who came out later I called and apologized and asked Cellino to forgive me and to please apologize to the technician and I was truly sorry and had an appointment for them to come out for a new ac unit, they texted me this…

Paid $1–200HVAC system repairA/C system repair
Joy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick and easy - fixed our problem!

HVAC system repair
BrianLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Chris is an excellent experienced, cordial technician and person! Knew exactly what to check. His diagnosis was right on and his repair procedures were perfect. Coming from the service industries myself I value excellence in service and I know good service and a good technician when I see it. Thank you, Chris Brian Parisi

Paid $200–300Reasonable priceHVAC system repairHeating system repair
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Dylan took pride and ownership over our furnance repair. He was very knowledgable, informative and took great care of everything. When the repair didn’t take in the morning, he returned that day and stayed with the repair till complete. Haven’t had an issue since. He was kind and gracious throughout the day.

Paid $100–200Great priceHVAC system repairHeating system repair
Alvaro4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rob was awesome very professional, punctual and polite. Solved my problem and explained different things that I should do to avoid this from happening again. 5 out 5.

Paid $100–200Reasonable priceHVAC system repair
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent work

Paid $200–300Reasonable priceHVAC system repair
maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Dylan was very knowledgeable a pleasure to do business with!

HVAC system repair+ Punctuality+ Quality+ Professionalism
Evann6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Was able to get an appointment same day. Jake, my technician, showed exactly when he said he would. Jake was very professional and sympathized with my situation. A part needs to be ordered so the work is not complete but fingers crossed the part will be found. I have used Cellino before and would use them again.

HVAC system repair+ Responsiveness+ Punctuality+ Quality
Samantha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you for coming and fixing my central air same day i called! Technician knew what he was doing and informed me what was wrong and was here and had it fixed in under an hour! Great job and great business!!!

HVAC system repair+ Responsiveness+ Quality+ Professionalism
Deb2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a new hot water tank installed. Nick was respectful, efficient and knowledgeable. He cleaned everything after he was done and left our home just as it was when he arrived. This is the second time we used Cellino in the past year and were happy with their work both times

HVAC system repair+ Responsiveness+ Punctuality+ Quality
Mohamed8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Frank andJoella serviced my mini split system both were very professional and courteous they didn’t take any shortcuts spent well over 10 hours

HVAC system repair
Shaiby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They should up on time and we're very kind and professional. Left a clean area after the job was finished.

HVAC system repairHeating system installationThermostat repair+ Responsiveness+ Punctuality+ Quality
Christina10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and efficient service. Would definitely use them again!

HVAC system repair+ Professionalism
Monica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $400–600Reasonable priceHVAC system repair

Show more HVAC system repair reviews (7 more) →

Price

$366+14% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 65%Overpriced 4%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning177$158–$292
Sewer repair97$236–$1.1k
Plumbing pipe repair94$305–$992
Water heater installation74$1.1k–$2.1k
Plumbing leak detection74$39–$509
Toilet repair64$209–$493
Outdoor plumbing system repair53$224–$2.4k
HVAC system maintenance45$19–$192

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