How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%88+21.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty91−0.9Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORECellino Plumbing, Heating, Cooling & Electric
Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #6Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,718 Google reviews
Report card
Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Cellino Plumbing, Heating, Cooling & Electric for 8 kinds of job.
Cellino Plumbing, Heating, Cooling & Electric for heating system repair
Clear ✕All 35 Google reviews tagged “Heating system repair”
Tyree is the ultimate professional. Overall Celino is super excellent
Excellent tech came out & was gracious re: my appt. mixup. Explained all options+ written estimates but repair/installation did not last. So expensive!!! ..but market rate I suspect. Brrr! (and by the way, follow up text was directed to my very late husband who was of course not involved. Strange.
Troy and Garrett were professional and straightforward with their assessment of our furnace. We had to wait a few days for a part for a furnace that isn't that old but the tech came the same day I phoned and I never felt like I was forgotten.
Another Outstanding experience with Cellino.
Dylan was amazing. Very friendly and knowledgeable. Great experience with Cellino Plumbing. Highly recommend them. Class Act.
Tricky problem. Fixed one, issue persisted, quick diagnosis and final fix. Fast, professional, and knowledgeable. Definitely recommend.
Chris is an excellent experienced, cordial technician and person! Knew exactly what to check. His diagnosis was right on and his repair procedures were perfect. Coming from the service industries myself I value excellence in service and I know good service and a good technician when I see it. Thank you, Chris Brian Parisi
Dylan took pride and ownership over our furnance repair. He was very knowledgable, informative and took great care of everything. When the repair didn’t take in the morning, he returned that day and stayed with the repair till complete. Haven’t had an issue since. He was kind and gracious throughout the day.
So very pleased and grateful how well everything worked out when I woke early to a very cold house…Cellino’s website was so easy to schedule same day appointment and they followed up with a call immediately and I was kept informed of the technician visit time. Steve Leo, the technician, was very efficient,…
John Groff, came out to the house and fixed our furnace under severe weather. Did a fantastic job. Really appreciate it.
Fantastic service and communication. When T Mark couldn’t be bothered to send someone out to check some ruined piping, Dylan was there that evening. Had the boiler fully serviced and about 35ft of leaking pipe replaced. The house may be 125 years old, but the steam system heats up like it’s brand new now.
Joella is fantastic. She explained everything she would be doing and took the time to answer all my questions.
Dylan and Steve did an excellent job. You are lucky to have them on your team.
Efficient and dependable Very nice person. Helped me make the right choice for my needs. Both Troy and John were excellent One for service the other for installation. Very pleased with Cellino PHC
I cannot express how knowledgeable, intelligent, trust worthy, and professional, Cellino Plumbing and all their employees have been for the multiple jobs I had performed at my commercial building
Excellent service-quick, personable
When we called on a Friday night we weren't sure who we'd get, but Troy was really pleasant and extremely professional. Thank you for a pleasant first time experience and we are looking forward to a better working relationship than with the previous company. Update they were quick to get the parts we needed to…
The crew was very good. When are they coming back to finish the work?
Cellino is always dependable, quick, and helpful for everything that I need. I have had several things needed to be done on my house over the last year and they have been nothing but wonderful!
10/10 service by Dylan York again! The response time from Celino all the way to the inspection was super helpful. Dylan is one of the best in the region. Thank you for making sure the furnace was safe in our worries.
It was very easy to schedule online- they called me almost immediately after I submitted my inquiry. Appointment was next available and I was told between 8a & 4p the next day. I got a call right around 8am with anticipated arrival around 8:30. I was so impressed with the quick appt time. Frank was kind &…
Cellino has always been the best.
Furnace went out during the ice storm. Dylan came and got the furnace up and running for the night and returned the next day to replace the part. He was very professional and knowledgeable. The furnace went out again the next night and they sent Troy out immediately. There was evidently 2 bad parts, he had the…
We had a pipe burst after a power outage from the Christmas blizzard. A 12 foot piece of the baseboard heat pipe needed to be replaced. Zack and Jimmy arrived at the time we were told. They were very polite and did a fantastic job. They made absolutely sure that everything was done correctly. Price was as quoted. Very pleased with this company.
Emergency replacement of 2 gas-fired water heaters by Cellino Plumbing & Heating. Technician Nick Piracci was tremendous ! We called at Noon and he completed everything in the same day - diagnosing, collecting the parts, professional installation, and attention to detail ! Wouldn't leave until the job was perfected…
They just want money they don’t care about the service, Love only money money! I call them to repair my furnace and they come and say i need to replace it without even seeing the problem , then I ask him can you fix it he said he can but it will cost me the same money to replace it, more than $7k , then I ask to…
The heating system was not working correctly after an expensive repair this summer. It was an issue that the current thermostat was not compatible with the repaired pump. I needed to have a new thermostat. Why didn't he figure that out when it was installed? I was charged a full service call even though it was,…
Very friendly, professional, and knowledgeable technicians.
Guy was super professional did his job and left ! Talked with him as if we knew each for years ! Would recommend
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 177 | $158–$292 |
| Sewer repair | 97 | $236–$1.1k |
| Plumbing pipe repair | 94 | $305–$992 |
| Water heater installation | 74 | $1.1k–$2.1k |
| Plumbing leak detection | 74 | $39–$509 |
| Toilet repair | 64 | $209–$493 |
| Outdoor plumbing system repair | 53 | $224–$2.4k |
| HVAC system maintenance | 45 | $19–$192 |
